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136 results found.
Fixing TV Service Will Keep Complaints Commissioner Busy
OTTAWA – Over the last six months, Canadians made 2,734 complaints about their television services to the Commissioner for Complaints for Telecommunications Services (CCTS). That is more complaints than the CCTS received in relation to wireless, internet, local voice, or long-distance voice services. What makes this particularly surprising is that the CCTS cannot yet address […]
https://www.piac.ca/2017/04/06/fixing-tv-service-will-keep-complaints-commissioner-busy/
Switching Providers Isn’t All About Reasons: It’s Just Hard.
Written by: Alysia Lau, Legal Counsel at PIAC Recently, I took the plunge—I switched internet service providers. Although the switching process itself was as smooth as I could have asked for, the inertia and personal resistance to switching I experienced took me by surprise. I had been with a major Canadian telecommunications provider for several […]
https://www.piac.ca/2017/04/04/switching-providers-isnt-all-about-reasons-its-just-hard/
Next Steps on the Loyalty Points Story
During the last six months of 2016, there was much discussion about the plan by Air Miles to let miles five years or older expire starting January 1, 2017. However, in December, the Ontario Legislature passed Bill 47, Protecting Rewards Points Act, prohibiting the expiry dates on reward points programs based on time alone in […]
https://www.piac.ca/2017/01/19/next-steps-on-the-loyalty-points-story/
CCTS Survey Highlights Public Awareness Challenge
The Commissioner for Complaints for Telecommunications Services (CCTS) has a problem – few people know it exists. In fact, a recent survey indicated that only 2% of Canadians who had an unresolved complaint with a company providing a telecommunications service could name the CCTS as the agency to approach to get the dispute resolved. As […]
https://www.piac.ca/2016/07/08/ccts-survey-highlights-public-awareness-challenge/
Summer 2016 Newsletter: Financially Uncertain
Payday Loans PIAC has long advocated for strong legislation in dealing with certain aspects of the financial world: namely, the payday loan and financial planner/advisor industries. In recent months, there has been much discussion in government regarding some safeguards for payday loan users and potentially some order brought to planners/advisors. Payday loan storefronts have become […]
https://www.piac.ca/research-reports/summer-2016-newsletter-financially-uncertain/
It’s Time to Make the Internet Affordable for All
Recently, we wrote an article about the Ontario Electricity Support Program, a credit for low income households on their monthly energy bill. The subsidy is financed at a very small rate (fractions of a cent per kilowatt) by other ratepayers, but makes a huge difference for people who are having trouble keeping up with their […]
https://www.piac.ca/2016/04/05/its-time-to-make-the-internet-affordable-for-all/
Collections, Data Charges Continue to Plague Telecommunications Consumers, CCTS Mid-Year Report Shows
OTTAWA, March 30, 2016–Telecommunications companies continue to send disputed bills to collections even when consumers complain to the Commissioner for Complaints for Telecommunications Services (CCTS), reveals the 2015-16 CCTS Mid-Year Report, said consumer group the Public Interest Advocacy Centre (PIAC). Recent guidance from the Canadian Radio-television and Telecommunications Commission (CRTC) noted collection action for disputed […]
OESP Can Help Ease the Burden of Your Monthly Energy Bill
Winter is here, and it can be challenging to keep up with the price of electricity for the cold months. Luckily, there is a new subsidy for low income Canadians to help with their electricity bills. The Ontario Electricity Support Program is an on-bill credit that is based on the number of people living in […]
https://www.piac.ca/research-reports/oesp-can-help-ease-the-burden-of-your-monthly-energy-bill/
Bad Advice
How you handle your money now can make a big difference in what you can afford later. It can be difficult to figure out a plan or where to invest on your own and visiting a financial planner or adviser might sound like a necessary step. Most people assume that, as with most professions, a […]
Lending Consumers a Hand
Low value-high interest “payday” and similar loans are used by a large number of low-income Canadians as they fall behind on bills or have an emergency pop up. Storefront payday lenders (now more numerous than McDonalds restaurants or RBC branches) are being joined by numerous online lenders. Unfortunately, the increase in ‘competition’ among payday lenders […]
https://www.piac.ca/research-reports/lending-consumers-a-hand/
