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Thursday, March 23, 2017
"This Budget is a cruel joke for low-income Canadians struggling to afford broadband internet for education, health, employment and other key services," said John Lawford, Executive Director and General Counsel of PIAC. "Acknowledging such a fundamental problem with a token amount and having the gall to call it an 'Affordable Access program' is insulting," he added.
Friday, March 17, 2017
We hope that you've enjoyed the updates we've had over this week, and we hope that you'll consider joining us in September for the Consumers 150 event we announced in our Wednesday update. The issues we discussed in our posts this week, such as privacy and affordability, are cornerstones of PIAC's work over the last 40 years.
Thursday, March 16, 2017
Canadians benefit from some of the world’s strongest protections against spam. Canada’s Anti-Spam legislation generally keeps business from sending spam unless the recipient has provided express prior consent and can easily unsubscribe. This is the great Canadian innovation: trust consumers and citizens to control their privacy in the marketplace not marketers.
Wednesday, March 15, 2017
As part of World Consumer Rights Day, PIAC is pleased to announce Consumers 150: The State of Canadian Consumers and Advocacy, on September 19th and 20th, 2017. This two-day event in Ottawa during Canada’s 150th birthday will analyze a series of contemporary issues facing Canadian consumers. Consumers 150 will also facilitate a discussion of how to meet present and future challenges associated with consumer advocacy in Canada.
Tuesday, March 14, 2017
Tomorrow is World Consumer Rights Day 2017, Building a Digital World Consumers Can Trust. Organized by Consumers International, of which PIAC is a member, this year’s WCRD theme is consumer digital rights, including one of four key digital issues—“access and choice” to high-speed internet. Broadband access, however, is almost impossible to discuss without addressing the affordability of broadband internet. At PIAC, we ask, “How do we build a digital world that is affordable for everyone?”
Monday, March 13, 2017
On Wednesday, March 15th, PIAC will be celebrating World Consumer Rights Day by joining a global campaign to build a #BetterDigitalWorld that promotes access, participation and innovation that is good for consumers, the economy and society.
Friday, February 17, 2017
On February 14, 2017, PIAC appeared before the House of Commons Standing Committee on Access to Information, Privacy and Ethics as part of a review of the Personal Information Protection and Electronic Documents Act (PIPEDA).
Wednesday, February 15, 2017
The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) reacted to a consent order filed with the Competition Tribunal today by The Commissioner of Competition, BCE Inc (Bell), and Xplornet Communications Inc. (Xplornet) permitting the acquisition of Manitoba Telecom Services Inc. (MTS) by BCE, subject to certain divestitures and conditions. “Manitoba consumers are the guinea pigs in this cellphone market experiment,” said John Lawford, Executive Director and General Counsel at PIAC.
Wednesday, December 21, 2016
“The CRTC seized an important opportunity to make sure all Canadians, regardless of where they live can have access to the same standard of internet service that most Canadians already have”, said John Lawford, Executive Director and General Counsel at PIAC. “Although we believe more work is needed to address affordability, we are hopeful the CRTC’s submissions on affordability to the federal government, and its commitment to monitoring affordability, will eventually result in more support for low-income Canadians.”
Keep up to date with current issues that may concern you

Next Steps on the Loyalty Points Story In December 2016 the Ontario Legislature passed Bill 47, Protecting Rewards Points Act, prohibiting the expiry dates on reward points programs based on time alone. This led many to conclude this story is over. However, PIAC believes what happens next may provide greater protections for loyalty program members in Ontario. Click here to read more.

Popping the Hood: Car Stress Suggestions PIAC provides resources on how to approach car ownership concerns in response to recent letters and email messages from Canadians. Click here to read more.



Telecom Notice of Consultation CRTC 2016-293 – Review of Wireless Code – The Coalition’s Intervention

Examination of differential practices related to Internet data plans – Further Intervention of the Equitable Internet Coalition

Examination of differential practices related to Internet data plans – Intervention of the Equitable Internet Coalition

CRTC Part 1 Application by CAC-COSCO-PIAC regarding Vidéotron’s “Unlimited Music” undue preference

Telecom Notice of Consultation CRTC 2015-134 – Phase 1 Intervention of the Affordable Access Coalition

Application of PIAC and CAC – Review and Variance of Telecom Order CRTC 2015-194 -Determination of costs award with respect to the participation of the Consumers’ Association of Canada and the Public Interest Advocacy Centre in the proceeding leading to Telecom Decision 2015-70 regarding the expiry of certain time-limited exogenous factors

PIAC Part 1 Re-Filed Application – SHOMI

PIAC CAC Part 1 Application – Bell Use of Customer Information

Reply Comments of the Public Interest Advocacy Centre on the Consultation on Repurposing the 600 MHz Band

Comments of the Public Interest Advocacy Centre on the Consultation on Repurposing the 600 MHz Band

PIAC-CAC Part 1 Application- CraveTV

PIAC-CAC Part 1 Application- SHOMI

Part 1 Application Regarding Videotron’s Service Part 1 Application Regarding Rogers’ Anyplace TV Service

Part 1 Application, directed to Bell Canada and WiMacTel Inc., “Regarding Billing of Calls Placed From Bell Canada Payphones Which Contravene The Telecommunications Act And Are Inconsistent With Directives Issued By The Commission”

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