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Welcome to the PUBLIC INTEREST ADVOCACY CENTRE / LE CENTRE POUR LA DÉFENSE DE L’INTÉRÊT PUBLIC

PIAC is a non-profit organization that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services.

Latest Updates ...

Let’s Talk TV Day 4

Telecom → Friday, September 12, 2014

Day 4 of the Canadian Radio-television and Telecommunications Commission’s (“CRTC”) Let’s Talk TV hearing was largely focused on issues with back-end business dealings in the ‘wholesale’ market, between broadcasting distributors (such as a local cable company) and programming distributors (i.e., content owners). It was suggested many times today that the unhealthy wholesale market ...

Let’s Talk TV Day 3

Telecom → Thursday, September 11, 2014

Day 3 of the Canadian Radio-television and Telecommunications Commission’s (“CRTC”) Let’s Talk TV hearing, a packed day of eight speakers, quickly turned into ‘the Bell subsidiaries… and others.’ Bell Canada, speaker number two, started around 9:30am and finished at 3:15pm, split by a morning break and a lunch break. The remaining six speakers took until roughly 9:15pm to be heard, ...

PIAC releases backgrounder “The Importance of a Spectrum Set-Aside in the AWS-3 Auction”

Telecom → Wednesday, September 10, 2014

OTTAWA – The Public Interest Advocacy Centre (PIAC) in support of giving consumers a voice in important consultations that affect the competitiveness of wireless services in Canada, released today a backgrounder “The Importance of a Spectrum Set-Aside in the AWS-3 Auction”. Industry Canada, Canada’s wireless spectrum regulator, is in the midst of a consultation on a new set of airwaves ...

Let’s Talk TV Day 2

Telecom → Tuesday, September 09, 2014

Day 2 of the Let’s Talk TV hearing began with Irene Berkowitz, a PhD Candidate and instructor at Ryerson University, who has been researching the changes in media landscape and specifically how to future-proof Canadian broadcasting. Ms. Berkowitz provided a unique perspective on the content issue, stating that Canada has never had a lack of talent for content creation, but rather the lack ...

Let’s Talk TV Day 1

Telecom → Monday, September 08, 2014

The Canadian Radio-television and Telecommunications Commission’s (CRTC) today kicked off its two-week long “Let’s Talk TV” public hearing. The hearing is the culmination of one of the most comprehensive public consultations about how well the Canadian television system, which the CRTC oversees, is serving Canadians. CRTC Chairman Jean-Pierre Blais kicked off the hearing by noting ...

PIAC releases backgrounder “Wireless Services in Canada: Why Canadians Deserve Better”

Telecom → Wednesday, September 03, 2014

OTTAWA – The Public Interest Advocacy Centre (PIAC) continues to welcome regulatory initiatives to address competition issues in the wireless market, and has released today a backgrounder “Wireless Services in Canada: Why Canadians Deserve Better” telling consumers’ side of the story. The Canadian wireless market needs more competition. Despite the measures taken to promote more ...

Paper Bill Fees Must End: Wireless Carriers and CRTC Disappoint Consumers; Legislation Necessary

Telecom → Friday, August 29, 2014

OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) reacted today to the Canadian Radio-television and Telecommunications Commission’s (CRTC) announcement that it had failed yesterday to convince Canadian telecommunications carriers and broadcast distributors to eliminate fees for providing bills in paper format. PIAC and CAC noted that the ...

New PIAC report, “How to Pay the Piper: A Primer on Additional Charges to Consumers in Canada for Paper Billing”

Consumers → Wednesday, August 27, 2014

OTTAWA, August 27, 2014 – In a new report the Public Interest Advocacy Centre (PIAC) estimates Canadians are paying between $495 and $734 million annually in fees for monthly bills and statements in paper formats to the banking and communications services industries (phone, T.V., home internet and wireless). The report, entitled, “How to Pay the Piper: A Primer on Additional Charges to ...

Publication d'un nouveau rapport rédigé par le CDIP : « Comment payer les violons : Une première pour les consommateurs canadiens quant aux frais additionnels pour recevoir une facture papier »

Consumers → Wednesday, August 27, 2014

OTTAWA, le 27 août 2014 — Dans un nouveau rapport, le Centre pour la défense de l’intérêt public (CDIP) estime que les Canadiens déboursent entre 495 et 734 millions de dollars par année en frais associés à des factures et à des relevés mensuels en format papier au profit des secteurs bancaire et des services de communication (téléphonie, télévision, accès Internet et sans ...

3.5 GHz Spectrum Announcement puts Affordable Broadband Access in Spotlight

Telecom → Wednesday, August 20, 2014

OTTAWA – The Public Interest Advocacy Centre (PIAC) welcomes the Government’s recent wireless spectrum proposals to address the needs of Canadians, particularly those living in rural and remote areas. These include consultation on the AWS-4, AWS-3, and most recently, the 3.5 GHz spectrum bands. In the most recent announcement, the Government is proposing to reconfigure the way it licenses ...

PIAC and Consumers’ Association of Canada Release Open Letter to Chairman of CRTC About Paper Bill Fees - UPDATED with CRTC Reply

Telecom → Wednesday, July 30, 2014

FOR IMMEDIATE RELEASE OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) today sent an open letter to Mr. Jean-Pierre Blais, Chairman of the Canadian Radio-television and Telecommunications Commission (CRTC) regarding the CRTC’s decision to close their complaint about fees charged by telecommunications service providers for providing bills ...

CRTC’s Weak Attempt to Settle Paper Bill Fees with Telcos Disrespects Consumers

Telecom → Wednesday, July 23, 2014

FOR IMMEDIATE RELEASE OTTAWA – The Canadian Radio-television and Telecommunications Commission’s (CRTC) announcement that it will host a private meeting with telecommunications and broadcasting service providers to discuss the practice of charging fees to customers who wish to receive paper bills, rather than rendering a decision on an application filed by the Public Interest Advocacy ...

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