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PIAC is a non-profit organization and charity that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services. Please consider making a tax deductible donation.
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Welcome to the PUBLIC INTEREST ADVOCACY CENTRE / LE CENTRE POUR LA DÉFENSE DE L’INTÉRÊT PUBLIC

PIAC is a non-profit organization that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services.

Latest Updates ...

Consumers Need to be Wary of International Online Transactions

Consumers → Wednesday, April 02, 2014

OTTAWA, April 2, 2014–Canadian online consumers have no clear recourse when encountering a problem involving international retailers, according to a report released today by the Public Interest Advocacy Centre (PIAC) entitled, “Shopping for Consumer Protection: Current Jurisdictional Issues.” The report recommends governmental bodies consider providing recommended venues for online dispute ...

Canadian Consumers Need More Protection Dealing with “Free” Services

Privacy → Wednesday, March 26, 2014

OTTAWA, March 26, 2014–Canadian consumers have little protection should they encounter a problem or become involved in a dispute with online free service providers, according to a report released today by the Public Interest Advocacy Centre (PIAC) entitled, No Such Thing as a Free Lunch: Consumer Contracts and “Free” Services. The report points to the growing the disparity of interests ...

New PIAC report, “Deal of the Day?: Consumer Protection in Online Group Buying Deals”

Financial → Wednesday, March 19, 2014

OTTAWA, March 19, 2014 – Canadian online deal site consumers expect a comprehensive refund policy, easily understood conditions and a complaint resolution process to assist them if they encounter redemption issues, according to a report released today by the Public Interest Advocacy Centre (PIAC) entitled, “Deal of the Day?: Consumer Protection in Online Group Buying Deals.” The report ...

PIAC Marks World Consumer Rights Day

Consumers → Friday, March 14, 2014

OTTAWA – March 15th marks World Consumer Rights Day, and Consumers International is highlighting the problems and challenges faced by mobile consumers across the world through this year’s theme “Fix Our Phone Rights!”. The Public Interest Advocacy Centre (PIAC) reminds Canadians that on December 2nd, 2013, the mandatory Wireless Code – which spells out rules on cell phone services, ...

PIAC Submission to Canada’s Financial Consumer Protection Framework: Consultation Paper

Financial → Monday, March 03, 2014

PIAC is pleased to provide public access to its submission to the Department of Finance on: Canada’s Financial Consumer Protection Framework: Consultation Paper. We encourage all other parties who filed such submissions and the Department of Finance to publicly post their submissions in the interests of transparency and cooperation towards development of a comprehensive financial consumer ...

TODAY is the LAST DAY to tell the government what you think about banking!!!

Financial → Thursday, February 27, 2014

TODAY is the last day (until Friday, 28 February 2014 at 5 p.m. eastern time) to tell the federal government what you think about banking in Canada. You will be commenting on the federal government’s document Canada’s Financial Consumer Protection Framework: Consultation Paper , released 3 December 2013. This consultation asks whether Canada should adopt a financial consumer code that ...

700 MHz Spectrum Auction Results a Disappointment for Consumers

Telecom → Wednesday, February 19, 2014

FOR IMMEDIATE RELEASE OTTAWA – Today’s announcement of the most recent spectrum auction results is a disappointment for Canadian wireless consumers said the Public Interest Advocacy Centre (PIAC). PIAC had called upon the government to “set-aside” valuable 700 MHz spectrum in the auction for “new entrants” who would challenge the incumbent wireless providers Bell, TELUS and ...

PIAC Welcomes Funding to Improve Broadband Internet Access for Rural and Remote Canadians

Telecom → Tuesday, February 11, 2014

FOR IMMEDIATE RELEASE, Feb. 11, 2014 OTTAWA – PIAC welcomed the announcement in Budget 2014 that $305 Million will be provided to improve access to broadband internet service for rural and remote Canadians. “Canadians continue to need more choice, better service and lower prices for broadband internet service,” noted Geoff White, Counsel to PIAC. “Many consumers in rural or remote ...

PIAC and Chimo Community Services Ask CRTC to Eliminate Cell Phone Charges for Calls to Helplines

Telecom → Wednesday, January 29, 2014

OTTAWA –- The Public Interest Advocacy Centre (PIAC) and Chimo Community Services (Chimo) filed an application today with the Canadian Radio-television and Telecommunications Commission, asking it to eliminate charges for Canadians who call helplines and crisis lines from their cell phones, and to protect helpline users’ privacy. Currently, Canadians who call helplines from their wireless ...

CRTC asked to stop Bell Mobility’s “Relevant Ads” Program

Telecom → Monday, January 27, 2014

OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) today filed an application challenging Bell Canada’s collection, use and disclosure of customer information gathered from its own wireless customers for behavioural and other marketing. The application, which was filed with the Canadian Radio-television and Telecommunication Commission ...

TODAY!!!! Flash! Conference about TV on January 20 at uOttawa

Telecom → Monday, January 20, 2014

TODAY in OTTAWA – The Public Interest Advocacy Centre (PIAC), in conjunction with The Samuelson-Glushko Canadian Internet Policy & Public Interest Clinic (CIPPIC) and OpenMedia.ca, will be hosting a Flash! conference on January 20, in Ottawa, to talk about the future of television in Canada. Details When: Monday, January 20, 10:00 a.m. – 12:00 p.m. Where: Brooks Building, Room 413, ...

700 MHz auction highlights need for more competition and choice in wireless services

Telecom → Tuesday, January 14, 2014

OTTAWA – Consumers need more competition and choice in wireless services in light of WIND Mobile’s announced withdrawal from the 700 MHz spectrum auction, said the Public Interest Advocacy Centre (PIAC) today. With only ten potential bidders, including the “Big Three” incumbents – Bell, TELUS and Rogers – and five regional players in the 700 MHz auction, none of the “new ...

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