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Wednesday, May 11, 2016
Consumer Choice Coalition encouraged by Cabinet decision to deny Bell Canada’s request to overturn important network sharing decision.
Thursday, May 5, 2016
The Consumers' Association of Canada (CAC) and the Public Interest Advocacy Centre (PIAC) hailed CRTC decisions today that create a simple rule: consumers should never have to pay cancellation fees after terminating telecommunications or broadcasting services or switching providers.
Thursday, April 7, 2016
PIAC is once again offering an articling position, for the Articling Year: 2017-2018, thanks to the Social Justice Articling Positions Funded by the Law Foundation of Ontario. Deadline for Application: May 24, 2016. Interviews the weeks of: May 30 and June 6, 2016. Offer will be made: June 20, 2016. Please apply!
Wednesday, March 30, 2016
PIAC comments on the 2015-16 CCTS Mid-Year Report of the the Commissioner for Complaints for Telecommunications Services (CCTS), urging service providers to suspend sending disputed bills to collections during a CCTS complaints process.
Friday, March 25, 2016
Contrary to a recent report in the Huffington Post, PIAC has not been "shut out" of contact with the Liberal Government. PIAC has not lobbied the government on the Bell Petition but rather has stood by its remarks to the Cabinet in the formal petition review process. PIAC has had other contacts with the government, including with the Minister of Innovation, Science and Economic Development, the Honourable Navdeep Bains.
Thursday, March 17, 2016
PIAC responds to the Canadian Radio-Television and Telecommunications Commission’s (CRTC) decision today to ensure phone, Internet and television customers of the major service providers can bring their complaints to the Commissioner for Complaints for Telecommunications Services (CCTS).
Thursday, March 3, 2016
PIAC no longer provides this any chart of the major subscription TV providers’ “skinny basic” packages due to complaints from TV service providers about accuracy of offers.
Tuesday, February 23, 2016
There is still an opportunity for Canadians interested in having their voices heard to take part in the process. A questionnaire is available until February 29th; this is a chance to provide useful data for the CRTC hearing, which will impact the affordability of Canadian broadband going forward.
Monday, February 22, 2016
The emphasis in recruitment will be on a student from the Faculty of Law and/or familiarity with economics, and public policy management. PIAC’s work in consumer protection requires knowledge and skills in these fields. Start Date: May 2016 End Date: August 2016
Keep up to date with current issues that may concern you

It’s Time to Make the Internet Affordable for All Giving affordable access to essential services is one of the cornerstones to building opportunity for low income Canadians. Currently, there is a question about whether broadband internet is an essential service, like electricity and heat. The CRTC is holding a “Review of Basic Telecommunications Service” proceeding (which we here at PIAC call the “Basic Service” hearing) to decide this question. Click here to read more.

Skinny Basic TV Comes to Town As of March 1st, 2016, all subscription TV (cable, IPTV, satellite) providers in Canada will have to offer a ‘skinny basic’ package, and the option to add on, at least, smaller packages of up to 10 channels or, at their option, à la carte pricing of channels – known as “pick and pay” (true pick and pay for all TV service providers will be required in December 2016). Click here to read more.

Forthcoming.

Forthcoming.

Do you plan to subscribe to a skinny basic television package?

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