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PIAC is a non-profit organization and charity that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services. Please consider making a tax deductible donation.
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Welcome to the PUBLIC INTEREST ADVOCACY CENTRE / LE CENTRE POUR LA DÉFENSE DE L’INTÉRÊT PUBLIC

PIAC is a non-profit organization that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services.

Latest Updates ...

PIAC Annual Dinner 2014

Other → Friday, November 28, 2014

TONIGHT!! Some limited tickets still available! The Public Interest Advocacy Centre (PIAC) cordially invites all of our friends and colleagues to the PIAC Annual Dinner 2014. This year we will have a special guest speaker, Mr. Matthew Boswell, Senior Deputy Commissioner of Competition, Criminal Matters and Fair Business Practices Branches. The Annual Dinner will be held on Friday, November ...

Canadian consumers poorly protected in the payments area

Financial → Monday, November 10, 2014

Despite recent announcements by the federal government, consumers remain poorly protected in the payments area. They will continue to pay too much, they will still incur undue risk if they are victims of error or fraud and they will still find it hard to be heard as the federal government proceeds with its reforms. Canadian consumers now send or receive more than half of their payments in ...

CRTC Ban on 30-day Cancellation Policies Benefits Canadian Phone, Internet and TV Customers

Telecom → Thursday, November 06, 2014

OTTAWA – The Public Interest Advocacy Centre (PIAC) commends the Canadian Radio-television and Telecommunications Commission (CRTC) decision released today to prohibit 30-day cancellation policies for all phone, Internet and TV services by 23 January 2015. The 30-day cancellation policy meant many home and wireless phone, Internet and television customers were required to give their service ...

Consumers unlikely to save money under Visa and MasterCard’s voluntary proposals

Financial → Wednesday, November 05, 2014

FOR IMMEDIATE RELEASE – OTTAWA – The Public Interest Advocacy Centre (PIAC) questions the logic employed by the Minister of Finance that the two voluntary credit card proposals he accepted yesterday, “should ultimately result in lower prices for consumers.” “While Visa and MasterCard did bring forward these proposals, the notion consumers will save significant money as a result of ...

Reduction in Telecom Complaints due to Wireless Code, not wireless companies’ efforts

Telecom → Tuesday, November 04, 2014

FOR IMMEDIATE RELEASE – OTTAWA – The reduction in telecommunications complaints reported by the Commissioner for Complaints for Telecommunications Services (CCTS) is largely due to the effect of the Wireless Code and not the actions of the various telecommunications providers, cautioned today the Public Interest Advocacy Centre (PIAC). PIAC noted that a careful reading of the CCTS ...

Ian Stewart, in memoriam

About PIAC → Tuesday, October 28, 2014

It is with deep sadness and sympathy that PIAC extends its condolences to the family of Ian Stewart, who passed away on October 24, 2014. Ian was elected to PIAC’s Board of Directors in the Spring of 1992. He was elected as Chair of the Board in 1993 and continued as Chair until Spring of 2003, providing another example of his commitment to public service that was so well-exemplified by his ...

Federal Government Delivers the End of Paper Bill Fees for Telecom, Broadcasting

Telecom → Friday, October 24, 2014

OTTAWA – The Public Interest Advocacy Centre (PIAC) today commended the Government of Canada for following through on its commitment to eliminate fees for paper bills. Bill C-43, the Budget Implementation Act, eliminates the application of paper bill fees for consumers of telecommunication and broadcasting services once these provisions come into force. PIAC recommended the elimination of ...

Let’s Talk TV - Day 5

Telecom → Tuesday, October 07, 2014

Day 5 of the Canadian Radio-television and Telecommunications Commission’s (the “Commission”) Let’s Talk TV hearing could be categorized as the day with unique perspectives. The last four days has seen relative similarity between the type of intervener (e.g. broadcaster, distributor, content creator) and their positions. By contrast, today saw a number of speakers with different ...

Let’s Talk TV Day 4

Telecom → Friday, September 12, 2014

Day 4 of the Canadian Radio-television and Telecommunications Commission’s (“CRTC”) Let’s Talk TV hearing was largely focused on issues with back-end business dealings in the ‘wholesale’ market, between broadcasting distributors (such as a local cable company) and programming distributors (i.e., content owners). It was suggested many times today that the unhealthy wholesale market ...

Let’s Talk TV Day 3

Telecom → Thursday, September 11, 2014

Day 3 of the Canadian Radio-television and Telecommunications Commission’s (“CRTC”) Let’s Talk TV hearing, a packed day of eight speakers, quickly turned into ‘the Bell subsidiaries… and others.’ Bell Canada, speaker number two, started around 9:30am and finished at 3:15pm, split by a morning break and a lunch break. The remaining six speakers took until roughly 9:15pm to be heard, ...

PIAC releases backgrounder “The Importance of a Spectrum Set-Aside in the AWS-3 Auction”

Telecom → Wednesday, September 10, 2014

OTTAWA – The Public Interest Advocacy Centre (PIAC) in support of giving consumers a voice in important consultations that affect the competitiveness of wireless services in Canada, released today a backgrounder “The Importance of a Spectrum Set-Aside in the AWS-3 Auction”. Industry Canada, Canada’s wireless spectrum regulator, is in the midst of a consultation on a new set of airwaves ...

Let’s Talk TV Day 2

Telecom → Tuesday, September 09, 2014

Day 2 of the Let’s Talk TV hearing began with Irene Berkowitz, a PhD Candidate and instructor at Ryerson University, who has been researching the changes in media landscape and specifically how to future-proof Canadian broadcasting. Ms. Berkowitz provided a unique perspective on the content issue, stating that Canada has never had a lack of talent for content creation, but rather the lack ...

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