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PIAC is a non-profit organization and charity that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services. Please consider making a tax deductible donation.
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Welcome to the PUBLIC INTEREST ADVOCACY CENTRE / LE CENTRE POUR LA DÉFENSE DE L’INTÉRÊT PUBLIC

PIAC is a non-profit organization that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services.

Latest Updates ...

PIAC and Consumers’ Association of Canada Release Open Letter to Chairman of CRTC About Paper Bill Fees

Telecom → Tuesday, July 29, 2014

FOR IMMEDIATE RELEASE OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) today sent an open letter to Mr. Jean-Pierre Blais, Chairman of the Canadian Radio-television and Telecommunications Commission (CRTC) regarding the CRTC’s decision to close their complaint about fees charged by telecommunications service providers for providing bills ...

CRTC’s Weak Attempt to Settle Paper Bill Fees with Telcos Disrespects Consumers

Telecom → Wednesday, July 23, 2014

FOR IMMEDIATE RELEASE OTTAWA – The Canadian Radio-television and Telecommunications Commission’s (CRTC) announcement that it will host a private meeting with telecommunications and broadcasting service providers to discuss the practice of charging fees to customers who wish to receive paper bills, rather than rendering a decision on an application filed by the Public Interest Advocacy ...

PIAC releases backgrounder on AWS-3 Auction costs and benefits for consumers

Telecom → Wednesday, July 09, 2014

FOR IMMEDIATE RELEASE The Public Interest Advocacy Centre (PIAC) today released a backgrounder on the AWS-3 Auction costs and benefits to Canadian consumers entitled The AWS-3 Spectrum Auction – What is the Best Deal for Consumers? The backgrounder concludes the possibility of a 4th national player in the Canadian wireless market could easily offset any reduced auction proceeds due the ...

Canadian AWS-3 Auction good for consumers: will increase competition; encourage fourth national wireless carrier

Telecom → Monday, July 07, 2014

FOR IMMEDIATE RELEASE OTTAWA – Industry Canada’s announcement today of the upcoming auction of “AWS-3” spectrum with rules requiring a large “set aside” for new entrant wireless companies is good news for consumers, said the Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC). Canada’s “big three” cellphone companies, Bell Mobility, ...

Public interest groups welcome CRTC decision to make Do-not-call number registrations permanent

Telecom → Wednesday, June 25, 2014

OTTAWA – The permanent registration of telephone numbers on the national do-not-call list (DNCL) today ordered by the Canadian Radio-television Telecommunications Commission (CRTC) will strengthen the list and protect consumers said the Public Interest Advocacy Centre (PIAC) and the Council of Senior Citizens’ Organizations of British Columbia (COSCO). Prior to today’s decision, ...

Non-refundable deposits and fine print a violation of CRTC’s Wireless Code, consumer groups complain

Telecom → Tuesday, June 17, 2014

OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) today filed a joint application challenging wireless device deposit programs offered by Rogers and TELUS. The Rogers “NEXT” and TELUS “T-Up” programs require subscribers to pre-pay a monthly fee in addition to their usual service charges for at least 12 months. These payments, which ...

PIAC Articling Position 2015-16 - Call for Applications

About PIAC → Tuesday, May 06, 2014

PIAC Articling Position 2015-16 – Call for Applications Description for Social Justice Articling Positions Funded by the Law Foundation of Ontario Name and Location of Organization: Public Interest Advocacy Centre (PIAC) 1204-ONE Nicholas Street, Ottawa, ON, K1N 7B7 For Articling Year: 2015-2016 Deadline for Application: May 20, 2014 Interviews the weeks of: June 3 –6, 2014 and ...

Consumers Need to be Wary of International Online Transactions

Consumers → Wednesday, April 02, 2014

OTTAWA, April 2, 2014–Canadian online consumers have no clear recourse when encountering a problem involving international retailers, according to a report released today by the Public Interest Advocacy Centre (PIAC) entitled, “Shopping for Consumer Protection: Current Jurisdictional Issues.” The report recommends governmental bodies consider providing recommended venues for online dispute ...

Canadian Consumers Need More Protection Dealing with “Free” Services

Privacy → Wednesday, March 26, 2014

OTTAWA, March 26, 2014–Canadian consumers have little protection should they encounter a problem or become involved in a dispute with online free service providers, according to a report released today by the Public Interest Advocacy Centre (PIAC) entitled, No Such Thing as a Free Lunch: Consumer Contracts and “Free” Services. The report points to the growing the disparity of interests ...

New PIAC report, “Deal of the Day?: Consumer Protection in Online Group Buying Deals”

Financial → Wednesday, March 19, 2014

OTTAWA, March 19, 2014 – Canadian online deal site consumers expect a comprehensive refund policy, easily understood conditions and a complaint resolution process to assist them if they encounter redemption issues, according to a report released today by the Public Interest Advocacy Centre (PIAC) entitled, “Deal of the Day?: Consumer Protection in Online Group Buying Deals.” The report ...

PIAC Marks World Consumer Rights Day

Consumers → Friday, March 14, 2014

OTTAWA – March 15th marks World Consumer Rights Day, and Consumers International is highlighting the problems and challenges faced by mobile consumers across the world through this year’s theme “Fix Our Phone Rights!”. The Public Interest Advocacy Centre (PIAC) reminds Canadians that on December 2nd, 2013, the mandatory Wireless Code – which spells out rules on cell phone services, ...

PIAC Submission to Canada’s Financial Consumer Protection Framework: Consultation Paper

Financial → Monday, March 03, 2014

PIAC is pleased to provide public access to its submission to the Department of Finance on: Canada’s Financial Consumer Protection Framework: Consultation Paper. We encourage all other parties who filed such submissions and the Department of Finance to publicly post their submissions in the interests of transparency and cooperation towards development of a comprehensive financial consumer ...

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