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Thursday, January 14, 2016
Winter is here, and it can be challenging to keep up with the price of electricity for the cold months. Luckily, there is a new subsidy for low income Canadians to help with their electricity bills. The Ontario Electricity Support Program is an on-bill credit that is based on the number of people living in your house and the combined household income after tax. Through this subsidy you can get $30 to $50 off of your monthly bill ($45-$75 if your home is electrically heated, or you rely on an approved medical device that requires a lot of electricity). Here are some tips and links to get you started on your application!
Tuesday, January 12, 2016
Please be advised PIAC's Ottawa office is temporarily closed due to a water main break in the building at 1 Nicholas Street. We have been advised that this situation will continue all of 13 January 2016 (Wednesday). UPDATE : 14 January 2016 - We are now back in the office and back to normal!
Friday, January 8, 2016
Howard Pawley, OC was a former Premier of the Province of Manitoba and most recently a professor at the University of Windsor. He was also until recently a beloved member of the PIAC Board of Directors. Howard died on December 30, 2015.
Thursday, January 7, 2016
The Public Interest Advocacy Centre (PIAC) supports the Canadian Radio-television and Telecommunications Commission (CRTC) decision today to establish a mandatory Television Service Provider Code with consumer protections for TV customers.
Thursday, January 7, 2016
This is an article produced by the Competition Bureau. We are hosting it for consumers and although PIAC was not involved in its writing, it offers great advice.
Monday, December 21, 2015
The Public Interest Advocacy Centre (PIAC) today filed a submission to Cabinet in response to a petition by Bell to overturn an important decision of the Canadian Radio-television and Telecommunications Commission’s (CRTC). PIAC filed its submission as part of a coalition with other organizations, named the Consumer Coalition. The other organizations are: the British Columbia Old Age Pensioners' Organization; the British Columbia Public Interest Advocacy Centre; the Consumers’ Association of Canada; the Council of Senior Citizens Organizations of British Columbia; the Manitoba Public Interest Law Centre; and the National Pensioners Federation. The Consumer Choice Coalition argued that the CRTC made the right decision and that Bell’s request to overturn it, if granted, would destroy competition and anger Canadians.
Thursday, December 17, 2015
OTTAWA – Canadian consumers will lose the possibility of a “maverick” national wireless carrier if the proposed acquisition of WIND Mobile Corp. (WIND) by Shaw Communications Inc. (Shaw) is allowed to proceed, the Public Interest Advocacy Centre (PIAC) and the Consumers' Association of Canada (CAC) said today. WIND is the last remaining “new entrant” wireless company and was expected to adopt an aggressive strategy of national pricing after securing financing to build a state-of-the-art 4G (LTE) network this year.
Tuesday, December 15, 2015
Option consommateurs is looking for consumers who have filed a complaint with their energy (electric or natural gas) provider, or initiated a dispute settlement process with a regulatory body in the energy sector.
Wednesday, December 2, 2015
The alarming increase in internet complaints reported by the Commissioner for Complaints for Telecommunications Services (CCTS) today must be addressed by the regulator and the industry, claims the Public Interest Advocacy Centre (PIAC).
Keep up to date with current issues that may concern you

Poll saying ‘relevance’ of internet is key issue for non-users misses the real point: affordability The structure and presentation of this poll seems to draw attention away from the idea that many Canadians are struggling with the high price of internet, and instead, blame them as “unengaged” consumers. Click here to read more.

The Battle for Pick-and-Pay and “Skinny” Basic Finally Won
It’s been a long road for PIAC and other consumer interest groups, but were pleased to work, for years, to achieve affordability and choice to broadcasting services for Canadians. Click here to read more.

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