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PIAC is a non-profit organization and charity that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services. Please consider making a tax deductible donation.
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Welcome to the PUBLIC INTEREST ADVOCACY CENTRE / LE CENTRE POUR LA DÉFENSE DE L’INTÉRÊT PUBLIC

PIAC is a non-profit organization that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services.

Latest Updates ...

Paper Bill Fees Must End: Wireless Carriers and CRTC Disappoint Consumers; Legislation Necessary

Telecom → Friday, August 29, 2014

OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) reacted today to the Canadian Radio-television and Telecommunications Commission’s (CRTC) announcement that it had failed yesterday to convince Canadian telecommunications carriers and broadcast distributors to eliminate fees for providing bills in paper format. PIAC and CAC noted that the ...

New PIAC report, “How to Pay the Piper: A Primer on Additional Charges to Consumers in Canada for Paper Billing”

Consumers → Wednesday, August 27, 2014

OTTAWA, August 27, 2014 – In a new report the Public Interest Advocacy Centre (PIAC) estimates Canadians are paying between $495 and $734 million annually in fees for monthly bills and statements in paper formats to the banking and communications services industries (phone, T.V., home internet and wireless). The report, entitled, “How to Pay the Piper: A Primer on Additional Charges to ...

Publication d'un nouveau rapport rédigé par le CDIP : « Comment payer les violons : Une première pour les consommateurs canadiens quant aux frais additionnels pour recevoir une facture papier »

Consumers → Wednesday, August 27, 2014

OTTAWA, le 27 août 2014 — Dans un nouveau rapport, le Centre pour la défense de l’intérêt public (CDIP) estime que les Canadiens déboursent entre 495 et 734 millions de dollars par année en frais associés à des factures et à des relevés mensuels en format papier au profit des secteurs bancaire et des services de communication (téléphonie, télévision, accès Internet et sans ...

3.5 GHz Spectrum Announcement puts Affordable Broadband Access in Spotlight

Telecom → Wednesday, August 20, 2014

OTTAWA – The Public Interest Advocacy Centre (PIAC) welcomes the Government’s recent wireless spectrum proposals to address the needs of Canadians, particularly those living in rural and remote areas. These include consultation on the AWS-4, AWS-3, and most recently, the 3.5 GHz spectrum bands. In the most recent announcement, the Government is proposing to reconfigure the way it licenses ...

PIAC and Consumers’ Association of Canada Release Open Letter to Chairman of CRTC About Paper Bill Fees - UPDATED with CRTC Reply

Telecom → Wednesday, July 30, 2014

FOR IMMEDIATE RELEASE OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) today sent an open letter to Mr. Jean-Pierre Blais, Chairman of the Canadian Radio-television and Telecommunications Commission (CRTC) regarding the CRTC’s decision to close their complaint about fees charged by telecommunications service providers for providing bills ...

CRTC’s Weak Attempt to Settle Paper Bill Fees with Telcos Disrespects Consumers

Telecom → Wednesday, July 23, 2014

FOR IMMEDIATE RELEASE OTTAWA – The Canadian Radio-television and Telecommunications Commission’s (CRTC) announcement that it will host a private meeting with telecommunications and broadcasting service providers to discuss the practice of charging fees to customers who wish to receive paper bills, rather than rendering a decision on an application filed by the Public Interest Advocacy ...

PIAC releases backgrounder on AWS-3 Auction costs and benefits for consumers

Telecom → Wednesday, July 09, 2014

FOR IMMEDIATE RELEASE The Public Interest Advocacy Centre (PIAC) today released a backgrounder on the AWS-3 Auction costs and benefits to Canadian consumers entitled The AWS-3 Spectrum Auction – What is the Best Deal for Consumers? The backgrounder concludes the possibility of a 4th national player in the Canadian wireless market could easily offset any reduced auction proceeds due the ...

Canadian AWS-3 Auction good for consumers: will increase competition; encourage fourth national wireless carrier

Telecom → Monday, July 07, 2014

FOR IMMEDIATE RELEASE OTTAWA – Industry Canada’s announcement today of the upcoming auction of “AWS-3” spectrum with rules requiring a large “set aside” for new entrant wireless companies is good news for consumers, said the Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC). Canada’s “big three” cellphone companies, Bell Mobility, ...

Public interest groups welcome CRTC decision to make Do-not-call number registrations permanent

Telecom → Wednesday, June 25, 2014

OTTAWA – The permanent registration of telephone numbers on the national do-not-call list (DNCL) today ordered by the Canadian Radio-television Telecommunications Commission (CRTC) will strengthen the list and protect consumers said the Public Interest Advocacy Centre (PIAC) and the Council of Senior Citizens’ Organizations of British Columbia (COSCO). Prior to today’s decision, ...

Non-refundable deposits and fine print a violation of CRTC’s Wireless Code, consumer groups complain

Telecom → Tuesday, June 17, 2014

OTTAWA – The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) today filed a joint application challenging wireless device deposit programs offered by Rogers and TELUS. The Rogers “NEXT” and TELUS “T-Up” programs require subscribers to pre-pay a monthly fee in addition to their usual service charges for at least 12 months. These payments, which ...

PIAC Articling Position 2015-16 - Call for Applications

About PIAC → Tuesday, May 06, 2014

PIAC Articling Position 2015-16 – Call for Applications Description for Social Justice Articling Positions Funded by the Law Foundation of Ontario Name and Location of Organization: Public Interest Advocacy Centre (PIAC) 1204-ONE Nicholas Street, Ottawa, ON, K1N 7B7 For Articling Year: 2015-2016 Deadline for Application: May 20, 2014 Interviews the weeks of: June 3 –6, 2014 and ...

Consumers Need to be Wary of International Online Transactions

Consumers → Wednesday, April 02, 2014

OTTAWA, April 2, 2014–Canadian online consumers have no clear recourse when encountering a problem involving international retailers, according to a report released today by the Public Interest Advocacy Centre (PIAC) entitled, “Shopping for Consumer Protection: Current Jurisdictional Issues.” The report recommends governmental bodies consider providing recommended venues for online dispute ...

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