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CRTC to Consumers: "No More Paper Bills"
OTTAWA- 3 March 2020 – The Public Interest Advocacy Centre (PIAC) and National Pensioners Federation (NPF) today lamented the unfathomable decision of the Canadian Radio-television and Telecommunications Commission (CRTC) not to require wireless carrier Koodo to provide customers with a paper bill. “Consumers have the legal right to a paper bill. The Telecommunications Act clearly […]
https://www.piac.ca/2020/03/03/crtc-to-consumers-no-more-paper-bills/
Steps Required to Reduce Switching Barriers and Enhance Consumer Choice in Canadian Communications Services Market
New PIAC Report: Consumer Choice in telecommunications and broadcasting OTTAWA – Canadians do not switch communications providers despite their dissatisfaction with pricing and service, says a new research report released by the Public Interest Advocacy Centre (PIAC). The report finds significant barriers to switching in the Canadian retail communications services market, with limited regulatory action taken so […]
Whoa there: CRTC Proposes Forcing Telcos to Fund Broadcasting
The CRTC has released “Harnessing Change: The Future of Programming Distribution in Canada” a report regarding the future of programming distribution in Canada. The report proposes: Dispensing with broadcasting distribution licenses in favor of “voluntary agreements” Requiring telecommunications service providers to contribute to Canadian media production PIAC is concerned about these proposals. Moving from licensing […]
https://www.piac.ca/2018/05/31/whoa-there-crtc-proposes-forcing-telcos-to-fund-broadcasting/
Huge increase in consumer complaints requires CRTC to investigate
FOR IMMEDIATE RELEASE OTTAWA – Consumer complaints to the Commission for Complaints for Telecom-television Services (CCTS) increased by a whopping 73% compared to the same period last year – an increase that must be investigated and fixed, said the Public Interest Advocacy Centre (PIAC) today. “Canadian consumers are sending a clear message that they are […]
https://www.piac.ca/2018/04/10/huge-increase-in-consumer-complaints-requires-crtc-to-investigate/
Banks Solidly Chided by Feckless Regulator
PIAC reacts with bemusement at the high-level whitewash of banks’ aggressive sales practices Despite it taking a solid year to get into action, investigate and report, despite reviewing 4500 complaints and talking to hundreds of bank managers, front-line employees and bank executives, despite reviewing 100,000 bank documents, despite extensive media stories documenting unfair, unsuitable and […]
https://www.piac.ca/2018/03/20/banks-solidly-chided-by-feckless-regulator/
BACKGROUNDER on the Financial Consumer Agency of Canada Domestic Bank Sales Practices Review
FCAC confirms banks “mis-selling” products to consumers TORONTO, March 20, 2018 The Financial Consumer Agency of Canada (FCAC) has published a report on its review of domestic banks’ retail sales practices (the “Report”). The Report, which follows 9 months of investigation, finds that the banks do not prioritize financial consumer protection, fairness and product suitability […]
CRTC Television Service Provider Code takes effect from September 1: A Step in the Right Direction
PIAC welcomes the CRTC’s decision to implement the Television Service Provider Code (Code), allowing Canadians to make well-informed choices. CCTS, an independent ombudsman, will now review consumer complaints about TV subscriptions. The Television Service Provider Code is a mandatory code of conduct for most television service providers (TVSPs). How would it help Consumers? From September […]
Summer Newsletter: Bankers Behaving Badly
Since 2013, the government has been promising ‘to develop a comprehensive financial consumer code’. It’s been referenced in every single Budget since then. In many countries, there are consumer codes that protect people while banking. These can vary, but most at least have some substantive rules and a set of consumer protection principles for the […]
https://www.piac.ca/research-reports/summer-newsletter-bankers-behaving-badly/
Will Consumers be Side-“Swiped” by Merchant Surcharging?
In what could be described as a very discrete press release, Visa Canada recently announced an agreement allowing merchants to impose checkout fees or surcharges on credit card transactions. A day later, MasterCard Canada made a similar announcement. The decisions were part of settlement agreements to resolve outstanding class action litigation involving a series of […]
https://www.piac.ca/2017/07/04/will-consumers-be-side-swiped-by-merchant-surcharging/
Minister Sousa Needs to Legislate a Best Interest Standard to Put Investors Interest First. Now.
PIAC asks, Can We Afford More Naval-Gazing? Enough is enough. In 2017, Canadians should be confident the person being paid to provide them financial advice is legally obligated to act in their best interest. It should not matter what their title is or who employs them. Bottom line, if you are legally entitled and being […]
