Air Canada Passengers May Apply for COVID-19 Refunds

OTTAWA, 13 April 2021 – The Public Interest Advocacy Centre (PIAC) today welcomed the agreement reached between the federal government and Air Canada to provide it financial support, while obliging the airline to refund passengers due to cancelled pandemic flights. PIAC, on behalf of airline customers affected by the pandemic, has demanded refunds for all […]

Phase II of Air Passenger Protection Regulations Go Live on December 15, 2019!

More air passenger rights coming into effect! OTTAWA– The Public Interest Advocacy Centre (PIAC) welcomes the launch of the second phase of the Canadian Transportation Agency’s Air Passenger Protection Regulations (APPR) that become effective from December 15, 2019. APPR is a regulation passed by the CTA, setting out clearer and consistent air passenger rights by […]

Proposed Air Passenger Rules Set for Take Off

Most important rights will be outlined by the Canadian Transportation Agency OTTAWA, May 16, 2017 – The Public Interest Advocacy Centre (PIAC) today welcomed legislation announced today by the federal Minister of Transport, Marc Garneau, to strengthen Canada’s air passenger rights. The proposed legislative framework should provide a single standardized set of air passenger rules […]

Links to PIAC Media Releases on Transport

Transport Media Releases Travel Protection Initiative slams airline advertising decision No consumer protection from misleading airline ads in C-11: PIAC New National “Travellers’ Protection Initiative” Demands Government Protection for Airline Passengers Common Sense Protection in Light of Jetsgo Collapse Make airlines advertise the real price PIAC and Option consommateurs call for end to misleading airline […]

Travel Protection Initiative slams airline advertising decision

(June 20-2008)—Today the Travel Protection Initiative, a coalition of Canada’s travel industry and consumer groups, responded to federal Transport minister’s Lawrence Cannon’s submission this week to the House of Commons Standing Committee on Transportation, Infrastructure and Communities that he would not bring into effect the provision of Bill C-11 passed in June of last year […]

Make airlines advertise the real price

(PIAC – 19/03/08)—In the wake of CBC’s Feb. 27 Marketplace show, the Travel Protection Initiative (TPI) – a coalition of Canada’s consumer organizations and the travel industry – is demanding the federal government take action against Canadian airlines continuously misleading consumers by advertising artificially low fares. Marketplace revealed that Canadian customers were being deceived by […]

No consumer protection from misleading airline ads in C-11: PIAC

Attention: News/Business editors June 14, 2007 For Immediate Release No consumer protection from misleading airline ads in C-11: PIAC (OTTAWA)—The Public Interest Advocacy Centre (PIAC) slammed the House of Commons passage of Bill C-11 today which contain Senate amendments that effectively stripped the original bill, (passed by the House of Commons in February of this […]

Travellers' Protection Initiative

New National “Travellers’ Protection Initiative” Demands Government Protection for Airline Passengers Group says Bill C-44 must be strengthened TORONTO, June 2, 2005—A new Canada-wide alliance was announced today bringing together like-minded consumer protection and business groups to demand greater federal government protection for Canadian airline passengers. The initiative comes in the wake of the recent […]

Common Sense Protection in Light of Jetsgo Collapse

Time for Common Sense Protection in Light of Jetsgo Collapse According to Michael Janigan, the Executive Director and General Counsel of the Public Interest Advocacy Centre, the demise of Jetsgo highlights the gaps in consumer protection that exist in the Canadian airline industry. “If the failure of an airline is to be treated by the […]

Text of Press Conference

PRESS CONFERENCE Date: Monday, 8 December 2003 Place: Option consommateurs – 2120, rue Sherbrooke Est, bureau 604, Montreal, Quebec Time: 10:30 a.m. Subject: Airline Advertising – Don’t Believe Everything You Read Every day, in newspapers across the country, airlines advertise flights at attractive and competitive prices. And every day, when consumers actually buy these tickets, […]