PIAC is a non-profit organization and charity that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services.

Affordable
Internet
everywhere.

Fair
communications
sales.

We are the Public Interest Advocacy Centre
and we fight for that.

Honest
banking
sales.

Honest
phone
sales.

We are the Public Interest Advocacy Centre
and we fight for that.

Trustworthy
online
shopping.

Safe
online
payments.

15 March 2018 is World Consumers Rights Day.

Secure
financial
data.

The
public
interest.

15 March 2018 is World Consumers Rights Day.

Pleasant
airline
flights.

The
public
interest.

We are the Public Interest Advocacy Centre
and we fight for that.

Cheaper
television
service.

Lower
energy
bills.

We are the Public Interest Advocacy Centre
and we fight for that.

Keep up to date with current issues that may concern you
Current news | view all  
Friday, June 22, 2018
The Public Interest Advocacy Centre (PIAC) today published an open letter to Facebook urging the social media giant not to launch the "Facebook Messenger Kids" app in Canada. PIAC's letter points to the collection and retention of young users' actual communications by Facebook, without a clear rationale, something that PIAC claims may, along with other flaws, violate Canadian privacy laws. "This is not a toy," said John Lawford, Executive Director and General Counsel of PIAC. "It is a sophisticated social networking tool with significantly intrusive data collection - and it's intended for kids - who cannot even consent to it themselves." The letter raises a number of concerns that Facebook Messenger Kids, as presently structured, may violate Canadian privacy laws.
Thursday, June 14, 2018
OTTAWA – The Public Interest Advocacy Centre (PIAC) today welcomed the announcement of a public inquiry into aggressive and inappropriate sales tactics in the telecommunications industry. The Minister of Innovation, Science and Economic Development (ISED), the Hon. Navdeep Bains, today requested the Canadian Radio-television and Telecommunications Commission (CRTC) to open a public inquiry into how major telecommunications providers sell services such as home internet, cable TV and IPTV, as well as home phone and wireless service to Canadians, from door-to-door sales, to call centres, to retail outlets and online. John Lawford, Executive Director and General Counsel at PIAC, said in reaction to the inquiry: “The government has heard the groans of Canadian consumers who too often end up with a bad deal for their Internet, TV and phone services," he noted. "We are pleased that the Minister has reversed the CRTC's previous refusal to inquire into these shocking sales practices and we hope that public trust in this industry can be restored as a result.”
Wednesday, June 6, 2018
The Public Interest Advocacy Centre (PIAC) today reacted to Innovation, Science and Economic Development Minister Navdeep Bains' [announcement of an agreement with industry to provide affordable Internet access for low-income families] with some hope and much concern. "Today's announcement of a voluntary $10 Internet service from major Internet companies for low-income families is helpful for those Canadians and welcome," noted John Lawford, PIAC's Executive Director and General Counsel. "However, there are hundreds of thousands of Canadians without children who desperately need affordable broadband internet who are left out of this program for no clear reason, other than cost," he added.
Tuesday, April 10, 2018
Consumer complaints to the Commission for Complaints for Telecom-television Services (CCTS) increased by a whopping 73% compared to the same period last year – an increase that must be investigated and fixed, said the Public Interest Advocacy Centre (PIAC) today. “Canadian consumers are sending a clear message that they are being poorly treated by, and are suffering from misleading sales practices of, Internet, wireless, home phone and subscription TV services,” said John Lawford, PIAC Executive Director and General Counsel. “Such a dramatic increase must be investigated by the Canadian Radio-television and Telecommunications Commission,” he added.
Thursday, March 22, 2018
Description for Social Justice Articling Position Funded by the Law Foundation of Ontario Name and Location of Organization: Public Interest Advocacy Centre (PIAC) 1204-ONE Nicholas Street, Ottawa, ON, K1N 7B7 For Articling Year: 2019-2020 Deadline for Application: May 22, 2018 at 5:00 p.m. (EST) Interviews the weeks of: June 4th - 8th and June 11th – 15th, 2018 Offers will be made: June 18, 2018 at 8:00 a.m. (EST)
Tuesday, March 20, 2018
The Financial Consumer Agency of Canada (FCAC) has published a report on its review of domestic banks’ retail sales practices (the “Report”). The Report, which follows 9 months of investigation, finds that the banks do not prioritize financial consumer protection, fairness and product suitability and as a result there is an increased risk of mis-selling to consumers and of bank employees breaching market conduct obligations.
Tuesday, March 20, 2018
Two of Canada’s leading consumer groups, FAIR Canada and the Public Interest Advocacy Centre (PIAC), today welcomed a government report that confirmed major Canadian banks incentivize their employees to “mis-sell” unsuitable financial products to Canadians. “This report shows what PIAC has said all along,” said John Lawford, Executive Director and General Counsel of PIAC. “Banking consumers need a Financial Consumer Code to protect the rights of Canadian banking customers.”
Thursday, March 1, 2018
PIAC presented to the Senate Standing Committee on Transport and Communications (TRCM) last night on Bill C-49, An Act to amend the Canada Transportation Act and other Acts respecting transportation and to make related and consequential amendments to other Acts, on the subject of air passenger rights. Here is the written text of the oral remarks: "Our message today is simple: we support Bill C-49 as written. It will vastly improve airline travel for average Canadians and it likely will provide acceptable levels of redress for consumers that are mistreated by airlines."
Wednesday, February 14, 2018
The Public Interest Advocacy Centre (PIAC) today reacted negatively to a letter from the Chair of the Canadian Radio-television and Telecommunications Commission (CRTC) rejecting PIAC’s call for the CRTC to pursue a public inquiry into reported inappropriate, aggressive and potentially misleading sales of communications services. John Lawford, Executive Director and General Counsel at PIAC, said in reaction to the letter: “The CRTC refusal to inquire into the shocking sales practices of Canada’s major telecommunications and broadcasting companies says to consumers ‘You’re on your own.’”
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