PIAC is a non-profit organization and charity that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services.

Affordable
Internet
everywhere.

Fair
communications
sales.

We are the Public Interest Advocacy Centre
and we fight for that.

Honest
banking
sales.

Honest
phone
sales.

We are the Public Interest Advocacy Centre
and we fight for that.

Trustworthy
online
shopping.

Safe
online
payments.

15 March 2018 is World Consumers Rights Day.

Secure
financial
data.

The
public
interest.

15 March 2018 is World Consumers Rights Day.

Pleasant
airline
flights.

The
public
interest.

We are the Public Interest Advocacy Centre
and we fight for that.

Cheaper
television
service.

Lower
energy
bills.

We are the Public Interest Advocacy Centre
and we fight for that.

Keep up to date with current issues that may concern you
Current news | view all  
Wednesday, February 20, 2019
The Canadian Radio-television and Telecommunications Commission (CRTC) today released its Telecom Sales Practices Report to the Federal Cabinet, vindicating the public’s concerns that too many Canadians have suffered misleading, aggressive and unsuitable telecom sales practices at the hands of major telecommunications providers and firmly stating that such practices are unacceptable and must change. “Consumers told us that they were being misled, oversold and treated aggressively when they interacted with their telecom and TV service providers, whether at the door, on the phone, in a store or online,” said John Lawford, Co-Counsel to the FCSC. “We are extremely pleased that the CRTC believed those consumers and mapped out how to help,” he added.
Wednesday, February 6, 2019
PIAC has joined a global advocacy campaign, Keep Me Posted (KMP), working for the right of every consumer to choose, free of charge, how they receive important information from their service providers – on paper or electronically. PIAC has actively advocated for consumers’ right to receive bills and statements in paper format, free from any fees. In its 2014 report, “How to Pay the Piper: A Primer on Additional Charges to Consumers in Canada for Paper Billing,” PIAC called for the elimination of fees for paper statements and billing, finding that Canadians are paying between $495 and $734 million annually in fees for monthly bills and statements in paper formats to the banking and communications services industries (phone, TV, home internet and wireless).
Wednesday, January 16, 2019
Please see attached PIAC's submission to the Government's "Review of the Canadian Communications Legislative Framework, Responding to the New Environment: A Call for Comments".  PIAC's major request is that a statutory Universal Service Obligation be added to the Telecommunications Act.
Friday, December 14, 2018
*** UPDATE *** As of 24 December 2018, thanks to your generous donations, PIAC will be open at least until mid-January. The fight is not over, however, to our supporters and those who gave so generously, THANK YOU, we will keep working to survive and thrive.  Happy Holidays all! - JL For over four decades, PIAC has been your consumer voice in Canada. We have consistently fought for fair treatment, fair pricing, and your fundamental rights as people, not just customers. PIAC’s work has never been more important: major corporations are more powerful than ever in Canada. But PIAC itself has never been more threatened. We face an acute funding crunch and will be unable to keep going without your urgent help. DONATE NOW TO KEEP PIAC'S WORK GOING.
Friday, November 23, 2018
OTTAWA - The Public Interest Advocacy Centre (PIAC) today announced it will not participate in the Canadian Radio-television and Telecommunications Commission's "Internet Code" proceeding. "The CRTC has issued a 'straw man' Internet Code to comment on but it's terrible for consumers," said John Lawford, Executive Director and General Counsel at PIAC. "That railroading, along with the refusal to extend the deadlines, means that they have closed their minds. In that case, the only option is protest, so we will boycott this proceeding."
Thursday, November 22, 2018
*** ADDRESS CHANGE *** The Public Interest Advocacy Centre (PIAC) is pleased to inform stakeholders, regulators, supporters, detractors, friends, enemies and the general public that we will be moving to a new address AS OF 1 DECEMBER 2018: Public Interest Advocacy Centre (PIAC) 285 McLeod Street, Suite 200 Ottawa, ON K2P 1A1 Please note that our telephone number remains the same: 613-562-4002 and our fax number: 613-562-0007. In addition, our email addresses, website address and social media handles all remain the same.
Tuesday, October 23, 2018
Today, the Public Interest Advocacy Centre (PIAC) will appear today to present oral arguments before the CRTC hearing into the sales practices of major telecommunications service providers as part of the Fair Communications Sales Coalition (FCSC), a coalition of consumer, seniors and low-income public interest groups. The Public Interest Advocacy Centre (PIAC), ACORN Canada (ACORN), National Pensioners Federation (NPF) and CARP (formerly the Canadian Association of Retired Persons) – will argue for stronger protections for consumers to protect from misleading, aggressive and unsuitable sales of Internet, telephone, cellphone and paid TV services to Canadians.
Tuesday, October 2, 2018
OTTAWA – The Public Interest Advocacy Centre (PIAC) today welcomed the Canadian Radio-television and Telecommunications Commission’s (CRTC) decision to deny an application to require and authorize Internet Service Providers (“ISPs”) to block online access to websites engaged in alleged copyright infringement. “The CRTC correctly concluded that it is not the appropriate body to decide matters of copyright policy”, said John Lawford, Executive Director and General Counsel at PIAC. “Consumers now can trust that the regulator will concentrate on connecting people on the internet and not on censoring, filtering or blocking what Canadians can access.”
Tuesday, September 25, 2018
A new research report by the Public Interest Advocacy Centre (PIAC) shows that there are high consumer risks associated with the use of alternative currencies (referred as “cryptocurrencies” in the report). PIAC’s study indicates that consumers lack knowledge about the risks associated with cryptocurrencies, affecting their ability to make well-informed decisions. PIAC’s research shows that cryptocurrencies in their present form also are of little relevance for the average consumer as functioning payment systems. Cryptocurrencies today suffer from a litany of woes resulting from their current design limitations, which affect their speed and potential volume of daily transactions. Cryptocurrencies’ level of acceptance as payment systems by both consumers and merchants consequently remains low.
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Do you like the new website?

  • Yes (65%, 13 Votes)
  • Better than CRTC's (25%, 5 Votes)
  • No (5%, 1 Votes)
  • Preferred the old one (5%, 1 Votes)

Total Voters: 20

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