#UnitedAirlines: Why Canada Needs Air Passenger Protection Rules Today Consumer protections for air travel passengers? What a crazy idea! This past week, U.S. air carrier United Airlines had to navigate an embarrassing and offensive incident which resulted from a passenger being physically dragged off an overbooked flight from Chicago, Illinois to Louisville, Kentucky. The event prompted a public outcry and serious questions about the level of discretion airlines should have over their customers. Click here to read more.