Fighting for consumer rights

The Public Interest Advocacy Centre is a national not-for-profit corporation and a federally registered charity that protects consumer interest in regulated industries such as telecommunications, energy, financial services, privacy and transportation.

We help you save money on your bills, get treated fairly by service providers and ensure important services are affordable and accessible for all Canadians.

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We Fight for That! Podcast

Executive Director John Lawford (and guests) discuss the latest consumer protection stories.

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Latest News

PIAC Comments on the Toronto Police Services Board’s new AI Policy

PIAC commented on the Toronto Police Services Board’s public consultation on the use of new artificial intelligence technologies. The consultation sought public feedback on the Board’s draft AI Policy for governing how the Toronto Police Service will obtain authorisation for and use new AI technologies. The policy is intended to guide the Toronto Police in […]

PIAC comments on Senator Wetston’s Inquiry on Canadian Competition Act in the Digital Era

PIAC recently commented on Senator Howard Wetston’s inquiry concerning the reform of the Canadian Competition Act in this digital age. The last review of the Act took place 14 years ago. Much has changed since then, with the most significant development being the emergence of digital platforms and the rapidly changing competitive landscape. We presented […]

PIAC asks for stronger language in the FCAC’s proposed Guideline for banks’ internal complaint-handling procedures

Recently, PIAC commented on the Consultation on Financial Consumer Agency of Canada’s (FCAC) Proposed Guideline on Complaint-Handling Procedures for Banks and Authorized Foreign Banks. The proposed Guideline sets out FCAC’s expectations with respect to banks and authorized foreign banks’ implementation of, and compliance with, the new complaint-handling provisions in the Bank Act and the Financial […]