PIAC is a non-profit organization and charity that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services.

 Join us in September for Consumers 150

This exciting two-day event will look at a series of consumer issues and discuss challenges facing consumer advocates in Canada. Please visit consumers150.ca for details and updates.

Current news | view all  
Thursday, June 15, 2017
The Public Interest Advocacy Centre (PIAC) today welcomed the Canadian Radio-television and Telecommunications Commission’s (CRTC) decision on its Review of the Wireless Code, saying it will help Canadian cell phone users avoid unnecessary costs for cellphone unlocking and overage fees incurred by children and teens.
Sunday, June 4, 2017
Public Interest Advocacy Centre (PIAC) Executive Director and General Counsel John Lawford and Donna Bordan, ACORN leader, ACORN Canada will be at the Canadian Telecom Summit 2017 analyzing the announcement by Minister Bains on affordable broadband and are available for comment on-site (just outside the conference area) at approximately 9:00 AM.
Tuesday, May 16, 2017
PIAC welcomes legislation announced today by the federal Minister of Transport, Marc Garneau, to strengthen Canada’s air passenger rights. Part of Bill C-49 gives the Canadian Transportation Agency an opportunity to provide Canadians with a world-leading air passenger complaint regime.
Tuesday, May 2, 2017
For Articling Year: 2018-2019 Deadline for Application: May 23, 2017 Interviews the weeks of: May 29 and June 5, 2017 Offers will be made: June 19, 2017
Monday, May 1, 2017
The Public Interest Advocacy Centre (PIAC) is very pleased to announce that Michael Janigan, former Executive Director and General Counsel of PIAC and most recently, Special Counsel, Regulatory and Consumer Affairs for PIAC, has been named as a full-time member of the Ontario Energy Board, effective April 26, 2017, for a fixed term of two years.
Thursday, April 20, 2017
The Public Interest Advocacy Centre today welcomed new rules generally prohibiting internet service providers from billing customers for data based on content. The new rules require that all data generally be billed at the same rate regardless of the type of data consumers access, effectively ending “differential pricing” or “zero-rating”.
Wednesday, April 5, 2017
The Public Interest Advocacy Centre (PIAC), ACORN Canada (ACORN) and National Pensioners Federation (NPF) today jointly filed an application to review and vary the Canadian Radio-television and Telecommunications Commission’s (CRTC) “Review of basic telecommunications” decision to reconsider a fund to ensure all Canadians, including lower-income Canadians, have equal access to broadband and other telecommunications services. “The CRTC missed a crucial opportunity to level the playing field so that all Canadians, regardless of their socio-economic status, can have access to the same standard of internet and telephone service that the CRTC said all must have”, said John Lawford, Executive Director and General Counsel at PIAC. “We must ask, therefore, on behalf of Canada’s least well-off, for the CRTC to use their mandate and authority to create an affordability fund.”
Thursday, March 23, 2017
"This Budget is a cruel joke for low-income Canadians struggling to afford broadband internet for education, health, employment and other key services," said John Lawford, Executive Director and General Counsel of PIAC. "Acknowledging such a fundamental problem with a token amount and having the gall to call it an 'Affordable Access program' is insulting," he added.
Friday, March 17, 2017
We hope that you've enjoyed the updates we've had over this week, and we hope that you'll consider joining us in September for the Consumers 150 event we announced in our Wednesday update. The issues we discussed in our posts this week, such as privacy and affordability, are cornerstones of PIAC's work over the last 40 years.
Keep up to date with current issues that may concern you

#UnitedAirlines: Why Canada Needs Air Passenger Protection Rules Today Consumer protections for air travel passengers? What a crazy idea! This past week, U.S. air carrier United Airlines had to navigate an embarrassing and offensive incident which resulted from a passenger being physically dragged off an overbooked flight from Chicago, Illinois to Louisville, Kentucky. The event prompted a public outcry and serious questions about the level of discretion airlines should have over their customers. Click here to read more.

Switching Providers Isn’t All About Reasons: It’s Just Hard Recently, I took the plunge—I switched internet service providers. Although the switching process itself was as smooth as I could have asked for, the inertia and personal resistance to switching I experienced took me by surprise. Click here to read more.

Forthcoming.

Forthcoming.

Telecom Notice of Consultation CRTC 2016-293 – Review of Wireless Code – The Coalition’s Intervention

Examination of differential practices related to Internet data plans – Further Intervention of the Equitable Internet Coalition

Examination of differential practices related to Internet data plans – Intervention of the Equitable Internet Coalition

CRTC Part 1 Application by CAC-COSCO-PIAC regarding Vidéotron’s “Unlimited Music” undue preference

Telecom Notice of Consultation CRTC 2015-134 – Phase 1 Intervention of the Affordable Access Coalition

Application of PIAC and CAC – Review and Variance of Telecom Order CRTC 2015-194 -Determination of costs award with respect to the participation of the Consumers’ Association of Canada and the Public Interest Advocacy Centre in the proceeding leading to Telecom Decision 2015-70 regarding the expiry of certain time-limited exogenous factors

PIAC Part 1 Re-Filed Application – SHOMI

PIAC CAC Part 1 Application – Bell Use of Customer Information

Reply Comments of the Public Interest Advocacy Centre on the Consultation on Repurposing the 600 MHz Band

Comments of the Public Interest Advocacy Centre on the Consultation on Repurposing the 600 MHz Band

PIAC-CAC Part 1 Application- CraveTV

PIAC-CAC Part 1 Application- SHOMI

Part 1 Application Regarding Videotron’s Illico.tv Service Part 1 Application Regarding Rogers’ Anyplace TV Service

Part 1 Application, directed to Bell Canada and WiMacTel Inc., “Regarding Billing of Calls Placed From Bell Canada Payphones Which Contravene The Telecommunications Act And Are Inconsistent With Directives Issued By The Commission”

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