More air passenger rights coming into effect!
OTTAWA– The Public Interest Advocacy Centre (PIAC) welcomes the launch of the second phase of the Canadian Transportation Agency’s Air Passenger Protection Regulations (APPR) that become effective from December 15, 2019. APPR is a regulation passed by the CTA, setting out clearer and consistent air passenger rights by stipulating airlines’ obligations to passengers and providing a clear redress mechanism. PIAC has over the years been a strong advocate for air passenger protections, and is pleased to see them materialize.
“Airline passengers deserve to arrive reasonably on time. When the airline is at fault for a delay or cancellation, consumers can now get money and other help for their inconvenience,” said John Lawford, Executive Director and General Counsel of PIAC.
The second phase of APPR, beginning from December 15, 2019 will require the airlines to:

  • provide compensation of up to $1,000 for flight delays or cancellations within an airline’s control that are not safety-related;
  • rebook or refund passengers when flights are delayed or cancelled, including, in some cases, using another airline to get passengers to their destination;
  • provide food, drink, and access to communication for delays or cancellations within their control, and also provide accommodation for overnight delays; and
  • facilitate the seating of children under 14 years in close proximity to an accompanying adult, at no extra charge.

Note that the first phase of APPR came into effect on July 15, 2019 and requires the airlines to:

  • communicate to passengers in a simple, clear way information on their rights and recourses and regular updates in the event of flight delays and cancellations;
  • provide compensation of up to $2,400 for bumping a passenger for reasons within their control;
  • ensure passengers receive standards of treatment during all tarmac delays and allow them to leave the airplane, when it’s safe to do so, if a tarmac delay lasts for over three hours and there’s no prospect of an imminent take-off;
  • provide compensation for lost or damaged baggage of up to $2,100 and a refund of any baggage fees; and
  • set clear policies for transporting musical instruments.

PIAC was an active participant in the consultation process led by the CTA on these regulations, and continues to support and fight for air passenger rights. We strongly encourage you all to know your rights and be aware of the redress mechanisms available.
Useful Links from the CTA:

For more information please contact:
John Lawford
Executive Director and General Counsel
Public Interest Advocacy Centre (PIAC)
Tel: 613-562-4002 ext. 25