Consumer Protection
PIAC’s advocacy and research on consumer protection in banking and financial services. This includes bank fees, contract terms, credit and lending practices, fraud, payment systems, credit and lending practices, complaint handling, and other issues that affect the fairness, transparency, and accessibility of financial services for Canadians.
Join PIAC’s Board of Directors
We are recruiting, and we would love to hear from you! The Public Interest Advocacy Centre (PIAC) is actively recruiting new members to its Board of Directors. We are looking for creative, curious and innovative people who want a hands-on role in strengthening a national voice for consumers. You do not need to have sat […]
Read more →New PIAC Report: “Selling Speed: Reforming Broadband Advertising Regulations in Canada”
Transparency and accuracy standards for broadband service ads in Canada are falling behind other countries’ new reforms New PIAC Report: Selling Speed: Reforming Broadband Advertising Regulations in Canada 17 August 2022, OTTAWA – A new consumer research report published today by the Public Interest Advocacy Centre (PIAC) updates a 2012 PIAC research project comparing broadband advertising practices […]
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Rogers-Shaw Merger Approval Signals Decade of Competitive Winter for Consumers
CRTC Denial of TELUS Credit Card Surcharge is Huge Consumer Win
CCTS Annual Report 2021-22 Shows Lack of Public Awareness
Seniors, persons with disabilities, customers without home Internet get free paper bills for communications services
Beware of COVID-19 Scams: Recognize and Protect yourself from COVID-19 Fraud
Phase II of Air Passenger Protection Regulations Go Live on December 15, 2019!
Consumers Left Unprotected by CRTC's Internet Code
PIAC’s Research Finds Low Consumer Awareness about Payday Loan Rights and Help Resources; Need for a Fair, Impartial, and Transparent Redress System
