Changes to Air Passenger Protection Rules weaken consumers’ rights: not cleared for takeoff

FOR IMMEDIATE RELEASE OTTAWA, April 24, 2023 – The Public Interest Advocacy Centre (PIAC) reacted negatively to the announcement made today by the Minister of Transportation, Omar Alghabra, of proposed changes to the Air Passenger Protection Regulations (APPRs), saying the proposals weaken passengers’ rights by making their claims secret, blocking their access to full justice, […]

Sunwing and Porter Airlines Passengers May Apply for Refunds

Passengers of Sunwing Airlines and Porter Airlines may now apply for refunds, following the conclusion of their bailout negotiations with the federal government. Sunwing requires eligible customers to submit a request through an online COVID-19 refund request form by August 27, 2021 (11:59 p.m. EST). Porter Airlines also requires eligible customers to complete the COVID-19 […]

Will Consumers be Side-“Swiped” by Merchant Surcharging?

In what could be described as a very discrete press release, Visa Canada recently announced an agreement allowing merchants to impose checkout fees or surcharges on credit card transactions. A day later, MasterCard Canada made a similar announcement. The decisions were part of settlement agreements to resolve outstanding class action litigation involving a series of […]