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More air passenger rights coming into effect!
OTTAWA– The Public Interest Advocacy Centre (PIAC) welcomes the launch of the second phase of the Canadian Transportation Agency’s Air Passenger Protection Regulations (APPR) that become effective from December 15, 2019. APPR is a regulation passed by the CTA, setting out clearer and consistent air passenger rights by stipulating airlines’ obligations to passengers and providing a clear redress mechanism. PIAC has over the years been a strong advocate for air passenger protections, and is pleased to see them materialize.
“Airline passengers deserve to arrive reasonably on time. When the airline is at fault for a delay or cancellation, consumers can now get money and other help for their inconvenience,” said John Lawford, Executive Director and General Counsel of PIAC.
The second phase of APPR, beginning from December 15, 2019 will require the airlines to:
Note that the first phase of APPR came into effect on July 15, 2019 and requires the airlines to:
PIAC was an active participant in the consultation process led by the CTA on these regulations, and continues to support and fight for air passenger rights. We strongly encourage you all to know your rights and be aware of the redress mechanisms available.
Useful Links from the CTA:
For more information please contact:
Executive Director and General Counsel
Public Interest Advocacy Centre (PIAC)
Tel: 613-562-4002 ext. 25