Transport

The Public Interest Advocacy Centre (PIAC) welcomes the launch of the second phase of the Canadian Transportation Agency’s Air Passenger Protection Regulations (APPR) that become effective from December 15, 2019. APPR is a regulation passed by the CTA, setting out clearer and consistent air passenger rights by stipulating airlines’ obligations to passengers and providing a clear redress mechanism. PIAC has over the years been a strong advocate for air passenger protections, and is pleased to see them materialize. “Airline passengers deserve to arrive reasonably on time. When the airline is at fault for a delay or cancellation, consumers can now get money and other help for their inconvenience,” said John Lawford, Executive Director and General Counsel of PIAC. We strongly encourage you all to know your rights and be aware of the redress mechanisms available.

Under proposed legislation now before Parliament, the Canadian Transportation Agency (CTA) will be empowered to make air passenger protection regulations. Canadians will have the opportunity to provide input and participate in the CTA's public consultations.

PIAC welcomes legislation announced today by the federal Minister of Transport, Marc Garneau, to strengthen Canada’s air passenger rights. Part of Bill C-49 gives the Canadian Transportation Agency an opportunity to provide Canadians with a world-leading air passenger complaint regime.

The Transport Minister promises changes that will ensure Passenger RIghts in Canada

In this report, the Public Interest Advocacy Centre (PIAC) called for an Airline Code to champion the rights of Canadian air passengers and an Air Passenger Complaints Commissioner. The report examined current consumer protections and recourse options available to airline passengers in Canada and proposed new models which will strengthen consumer protection in the airline industry moving forward.

Transport Reports

At the time of the transfer of control of Canadian Airlines to Air Canada, PIAC became engaged in the policy debate associated with the restructuring of the industry through its participation in a coalition of organizations under the title the Canadian Association of Airline Passengers (CAIP).

Ottawa) The Public Interest Advocacy Centre, a member of the travel industry and consumer coalition the Travel Protection Initiative (TPI) that pushed for all-in price advertising for airline prices in the previous decade, expressed its satisfaction that Transport Canada will finally move ahead to implement the legislation that mandates airline regulations to provide a ticket price to passengers inclusive of all extra charges.

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