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Phase II of Air Passenger Protection Regulations Go Live on December 15, 2019!

Friday, December 13th, 2019
The Public Interest Advocacy Centre (PIAC) welcomes the launch of the second phase of the Canadian Transportation Agency’s Air Passenger Protection Regulations (APPR) that become effective from December 15, 2019. APPR is a regulation passed by the CTA, setting out clearer and consistent air passenger rights by stipulating airlines’ obligations to passengers and providing a clear redress mechanism. PIAC has over the years been a strong advocate for air passenger protections, and is pleased to see them materialize. “Airline passengers deserve to arrive reasonably on time. When the airline is at fault for a delay or cancellation, consumers can now get money and other help for their inconvenience,” said John Lawford, Executive Director and General Counsel of PIAC. We strongly encourage you all to know your rights and be aware of the redress mechanisms available.

Canadian Transportation Agency will begin air passenger protection consultations once legislation comes into force

Thursday, November 9th, 2017
Under proposed legislation now before Parliament, the Canadian Transportation Agency (CTA) will be empowered to make air passenger protection regulations. Canadians will have the opportunity to provide input and participate in the CTA's public consultations.

Proposed Air Passenger Rules Set for Take Off

Tuesday, May 16th, 2017
PIAC welcomes legislation announced today by the federal Minister of Transport, Marc Garneau, to strengthen Canada’s air passenger rights. Part of Bill C-49 gives the Canadian Transportation Agency an opportunity to provide Canadians with a world-leading air passenger complaint regime.

New Airline Passenger Rights Almost Ready for Takeoff

Wednesday, December 21st, 2016
The Transport Minister promises changes that will ensure Passenger RIghts in Canada

Passengers Need New Flight Path for Airline Complaints

Wednesday, August 26th, 2015
In this report, the Public Interest Advocacy Centre (PIAC) called for an Airline Code to champion the rights of Canadian air passengers and an Air Passenger Complaints Commissioner. The report examined current consumer protections and recourse options available to airline passengers in Canada and proposed new models which will strengthen consumer protection in the airline industry moving forward.

Links to PIAC Reports on Transport

Saturday, January 25th, 2014
Transport Reports

Airline fees, services, advertising and on-time performance

Wednesday, May 2nd, 2012
At the time of the transfer of control of Canadian Airlines to Air Canada, PIAC became engaged in the policy debate associated with the restructuring of the industry through its participation in a coalition of organizations under the title the Canadian Association of Airline Passengers (CAIP).

Transport Canada Finally Agrees to Implement All-in Pricing for Air Fares

Friday, December 16th, 2011
Ottawa) The Public Interest Advocacy Centre, a member of the travel industry and consumer coalition the Travel Protection Initiative (TPI) that pushed for all-in price advertising for airline prices in the previous decade, expressed its satisfaction that Transport Canada will finally move ahead to implement the legislation that mandates airline regulations to provide a ticket price to passengers inclusive of all extra charges.

Links to other PIAC documents on Transport

Thursday, November 25th, 2010
Other Transport Documents

Links to PIAC Media Releases on Transport

Thursday, November 25th, 2010
Transport Media Releases
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