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Complaint about Telephone, Cellphone, or Internet Services?

If you have a problem with your telephone, cellphone, or Internet service and could not settle the problem with your telecommunications provider (TSP), you can complain to the Commissioner for Complaints for Telecommunications (CCTS). The CCTS will listen to your complaints fairly and settle them appropriately. Best of all, the CCTS is free for you. […]

https://www.piac.ca/2008/01/31/complaint-about-telephone-cellphone-or-internet-services/

Identity Theft News and Links

Competition Bureau To Spearhead First International Anti-Fraud Public Education Campaign (March 2, 2004) Identity Theft Fact Sheet from the Office of the Privacy Commissioner of Canada Ontario Ministry of Consumer and Business Services Fact Sheet on ID Theft Consumer Measures Committee – Identity Theft – Information for Consumers Resolution 2002-02 of the Canadian Association of […]

https://www.piac.ca/research-reports/identity-theft-news-and-links/

Travellers' Protection Initiative

New National “Travellers’ Protection Initiative” Demands Government Protection for Airline Passengers Group says Bill C-44 must be strengthened TORONTO, June 2, 2005—A new Canada-wide alliance was announced today bringing together like-minded consumer protection and business groups to demand greater federal government protection for Canadian airline passengers. The initiative comes in the wake of the recent […]

https://www.piac.ca/2005/06/02/travellers-protection-initiative/

CRTC Proceeding on Telecom Consumer Bill of Rights – Initial proposed Bill of Rights

TELECOMMUNICATIONS CONSUMER BILL OF RIGHTS Application This Bill of Rights applies to all regulated telecommunication services offered by [insert name of ILEC] on a retail basis. Regulated services include basic local wireline service, optional local services, payphone service, and non-discounted long distance rates. Regulated services do not include discounted long distance rates, wireless service or […]

https://www.piac.ca/research-reports/crtc-proceeding-on-telecom-consumer-bill-of-rights-initial-proposed-bill-of-rights/

Consumer Groups Additional Comments on AT&T Petition

Mr. Alex Himelfarb Clerk of the Privy Council and Secretary to the Cabinet Langevin Block 80 Wellington St. Ottawa Ontario K1A 0A3 BY FAX AND EMAIL Dear Sir: Re: Canada Gazette – Notice No. DGTP-008-02 Petition to the Governor in Council from AT&T Canada under Section 12 of the Telecommunications Act in regard to the […]

https://www.piac.ca/research-reports/consumer-groups-additional-comments-on-att-petition/

Bell overcharging for party-line rental phone sets

Ms. Diane Rheaume Secretary-General Canadian Radio-Television and Telecommunications Commission Ottawa, ON K1A 0N2 BY FAX AND EMAIL Dear Ms. Rheaume: Re: Bell Canada – unauthorized rate increases to party line rental sets; Part VII Application by PIAC for enforcement and relief 1. The following is an application made pursuant to sections 25, 48, 51, 55, […]

https://www.piac.ca/research-reports/bell-overcharging-for-party-line-rental-phone-sets/

Consumer Groups make proposals for 900 service rules

Ms. Ursula Menke Secretary-General Canadian Radio-Television and Telecommunications Commission Ottawa, ON K1A 0N2 BY FAX AND EMAIL Dear Ms. Menke: Re: Public Notice CRTC 2002-2: 900 Service 1. The following comments are submitted on behalf of the Consumers’ Association of Canada, the National Anti-Poverty Organization, and l’Union des consommateurs (“the Consumer Groups”, previously “ARCetal”), pursuant […]

https://www.piac.ca/research-reports/consumer-groups-make-proposals-for-900-service-rules/

Comments on use of charge-backs as a form of consumer protection

Consumer Measures Committee (CMC) c/o Mr. Philip Halliday Office of Consumer Affairs Industry Canada Room 962A, C.D. Howe Bldg. 235 Queen St. Ottawa, ON K1A 0H5 BY FAX AND EMAIL Dear Mr. Halliday: Re: Use of Charge-backs as a form of consumer protection: CMC Stakeholder consultation The following are PIAC’s comments on the CMC Stakeholder […]

https://www.piac.ca/research-reports/comments-on-use-of-charge-backs-as-a-form-of-consumer-protection/

Inadequate approaches to opt-out consent

Also available as a PDF [pdf file: 0.07mb] Philippa Lawson, Counsel (613) 562-4002 x.24 plawson@piac.ca Mr. George Radwanski Privacy Commissioner of Canada 112 Kent Street Ottawa, Ontario K1A 1H3 BY EMAIL and MAIL Dear Commissioner Radwanski: Complaint re: Inadequate Approaches to Opt-out Consent Please accept this formal complaint under s.11 of the Personal Information Protection […]

https://www.piac.ca/research-reports/inadequate-approaches-to-opt-out-consent/

Comments on the CMC draft Template for Internet Sales Contract Harmonization

Draft Internet Sales Contract Harmonization Template: Comments to CMC Note that the document being commented on can be seen at http://strategis.ic.gc.ca/SSG/ca01642e.html Scope We note that this harmonization template is limited to rules regarding information disclosure, contract formation, cancellation and reimbursement rights. Other issues that should be addressed in the context of Internet sales to consumers […]

https://www.piac.ca/research-reports/comments-on-the-cmc-draft-template-for-internet-sales-contract-harmonization/

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