PIAC joins in Open Letter to Finance Minister requesting OBSI be designated only bank ombuds
OTTAWA – 24 February 2022 – Today the Public Interest Advocacy Centre (PIAC) joined leading Canadian consumer groups in an Open Letter to Finance Minister and Deputy Prime Minister, Chrystia Freeland, requesting the Minister designate the Ombudsman for Banking Services and Investments (OBSI) as Canada’s only consumer banking complaints Ombuds service. “We have been asking […]
CCTS Annual Report 2020-21 Shows Consumer Internet Issues
OTTAWA, 6 December 2021 – Consumers are struggling with Internet services during the continuing COVID-19 pandemic, said the Public Interest Advocacy Centre (PIAC), citing today’s release of the 2020-21 Annual Report of the Commission for Complaints for Telecom-television Services (CCTS). The CCTC Annual Report shows a 9% year over year increase in consumer complaints during […]
The Need Remains for a Financial Consumer Code
In 2014, PIAC submitted an analysis to Finance Canada calling for a comprehensive financial consumer code, as well as the establishment of an ombudsman to address consumer complaints arising under a financial consumer code. We suggested the present Ombudsman for Banking Services and Investments (OBSI) could perform the day-to-day intake of complaints based on the […]