Dissatisfied with services rendered by your electricity or natural gas provider?

If you already filed a complaint regarding this issue, Option consommateurs wants to hear from you!
Option consommateurs wants to get in touch with people that in the last year:

  • filed a complaint regarding an issue with their energy provider (electricity or natural gas);


  • Initiated a dispute settlement process with a regulatory body in the energy sector.

Option consommateurs wishes to talk with theses consumers about their experiences with the complaint mechanism they have used.
Participants must be available for a telephone interview of approximately 30 minutes and accept a follow up, within six months.
For their participation, they will receive $50.00.
The information collected will only be used as part of a research which is financed by Industry Canada’s Office of consumer affairs. The identity of the participants will not be disclosed.
For more information, please contact Karine Robillard.
Phone: 514 598-7288, extension 246
Email: krobillard@option-consommateurs.org