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Why Phone Service is Deteriorating for Most Consumers
For Whom Bell Tolls: Why Phone Service is Deteriorating Philippa Lawson Senior Counsel Public Interest Advocacy Centre Over the last few decades Canadians have enjoyed superior telephone service. We have become accustomed to phone service that is available almost everywhere we can travel in this great country, that is largely reliable and of high quality […]
https://www.piac.ca/2002/10/01/why-phone-service-is-deteriorating-for-most-consumers/
PIAC application to CRTC for disclosure by telcos of long distance rates – PIAC Reply Comments
Philippa Lawson Senior Counsel Ms. Diane Rheaume Secretary-General Canadian Radio-Television and Telecommunications Commission Ottawa, ON K1A 0N2 Dear Ms. Rheaume: Re: Part VII Application by PIAC for enforcement of CRTC ruling regarding Basic Toll Rate disclosure by ILECs 1. We are in receipt of Answers from Bell Canada, TELUS, Aliant, MTS and SaskTel to our […]
PIAC application to CRTC for disclosure by telcos of long distance rates
Ms. Diane Rheaume Secretary-General Canadian Radio-Television and Telecommunications Commission Ottawa, ON K1A 0N2 BY COURIER AND EMAIL Dear Ms. Rheaume: Re: Part VII Application by PIAC for enforcement of CRTC ruling regarding Basic Toll rate disclosure by ILECs, 1. The following is an application made pursuant to sections 24, 48, 51, 55, 56, 57 and […]
Inadequate approaches to opt-out consent
Also available as a PDF [pdf file: 0.07mb] Philippa Lawson, Counsel (613) 562-4002 x.24 plawson@piac.ca Mr. George Radwanski Privacy Commissioner of Canada 112 Kent Street Ottawa, Ontario K1A 1H3 BY EMAIL and MAIL Dear Commissioner Radwanski: Complaint re: Inadequate Approaches to Opt-out Consent Please accept this formal complaint under s.11 of the Personal Information Protection […]
https://www.piac.ca/research-reports/inadequate-approaches-to-opt-out-consent/
Comments to CRTC on Reverse Directory Services – Initial comments
Link to CRTC proceeding Initial Comments Canadian Radio-Television and Telecommunications Commission Ottawa, Ontario K1A 0N2 Attention: Ms. Ursula Menke Secretary General Dear Ms. Menke: Re: Public Notice CRTC 2001-56: Reverse Search Directory Assistance 1. The following submission is made on behalf of Action Réseau Consommateur, the Consumers’ Association of Canada, and the National Anti-Poverty Organization […]
Comments to CRTC on Reverse Directory Services – Initial comments
Canadian Radio-Television and Telecommunications Commission Ottawa, Ontario K1A 0N2 Attention: Ms. Ursula Menke Secretary General Dear Ms. Menke: Re: Public Notice CRTC 2001-56: Reverse Search Directory Assistance 1. The following submission is made on behalf of Action Réseau Consommateur, the Consumers’ Association of Canada, and the National Anti-Poverty Organization (“ARC et al”), in response to […]
The airline ticket pricing game
Airlines – especially Air Canada – far from transparent about average fares, lowest fares and the games they play to boost ticket revenue By: Michael Janigan Perhaps no other aspect of air travel is so filled with inaccurate and misleading information as the market place for best prices for airline tickets. It is a problem […]
https://www.piac.ca/2001/02/12/the-airline-ticket-pricing-game/
Ontario Consumer Protection Law Reform
Ministry of Consumer and Corporate Relations Consumer Protection Consultation 250 Yonge St., 35th Floor Toronto, Ontario M5B 2N5 Dear Sir/Madam: Re: Consumer Protection Consultation Thank you for the opportunity to comment on proposals for reform of Ontario’s consumer protection legislation. The Public Interest Advocacy Centre (PIAC) is a national, non-profit organization which has been representing […]
https://www.piac.ca/research-reports/ontario-consumer-protection-law-reform/
Comments on Bill C-38
Submission to the House of Commons Standing Committee on Finance Comments on Bill C-38 By: Public Interest Advocacy Centre 1204 – 1 Nicholas Street Ottawa, Ontario K1N 7B7 piac@web.net www.piac.ca Table of Contents About PIAC Introduction 1. Public Reporting on the Compliance Program 2. Monitoring of the Overall Consumer Protection Framework 3. Transparency and Openness […]
Comparative Analysis of BBBOnline Draft Code
Comparative Analysis of BBBOnline Draft Code of Online Business Practices with Other Consumer ECommerce Codes and Standards Public Interest Advocacy Centre 1204 – 1 Nicholas St. Ottawa, Ontario K1N 7B7 TABLE OF CONTENTS I. INTRODUCTION II. COMPREHENSIVENESS OF BBBONLINE DRAFT CODE III. COMPREHENSIVENESS OF OTHER CODES AND STANDARDS RELATIVE TO THE BBBONLINE DRAFT CODE IV. […]
https://www.piac.ca/research-reports/comparative-analysis-of-bbbonline-draft-code/
