#UnitedAirlines: Why Canada Needs Air Passenger Protection Rules Today Consumer protections for air travel passengers? What a crazy idea! This past week, U.S. air carrier United Airlines had to navigate an embarrassing and offensive incident which resulted from a passenger being physically dragged off an overbooked flight from Chicago, Illinois to Louisville, Kentucky. The event prompted a public outcry and serious questions about the level of discretion airlines should have over their customers. Click here to read more. Switching Providers Isn’t All About Reasons: It’s Just Hard Recently, I took the plunge—I switched internet service providers. Although the switching process itself was as smooth as I could have asked for, the inertia and personal resistance to switching I experienced took me by surprise. Click here to read more.
Application of PIAC and CAC – Review and Variance of Telecom Order CRTC 2015-194 -Determination of costs award with respect to the participation of the Consumers’ Association of Canada and the Public Interest Advocacy Centre in the proceeding leading to Telecom Decision 2015-70 regarding the expiry of certain time-limited exogenous factors
Part 1 Application, directed to Bell Canada and WiMacTel Inc., “Regarding Billing of Calls Placed From Bell Canada Payphones Which Contravene The Telecommunications Act And Are Inconsistent With Directives Issued By The Commission”No Consumer Left Behind Part II: Is There a Communications Affordability Problem in Canada? – September 15 2016
No Consumer Left Behind – A Canadian Affordability Framework for Communications Services in a Digital Age – March 23 2015“Complaint about Your Communications Services?”