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#UnitedAirlines: Why Canada Needs Air Passenger Protection Rules Today Consumer protections for air travel passengers? What a crazy idea! This past week, U.S. air carrier United Airlines had to navigate an embarrassing and offensive incident which resulted from a passenger being physically dragged off an overbooked flight from Chicago, Illinois to Louisville, Kentucky. The event prompted a public outcry and serious questions about the level of discretion airlines should have over their customers. Click here to read more. Switching Providers Isn’t All About Reasons: It’s Just Hard Recently, I took the plunge—I switched internet service providers. Although the switching process itself was as smooth as I could have asked for, the inertia and personal resistance to switching I experienced took me by surprise. Click here to read more.

PIAC Newsletter Winter 2016

PIAC Newsletter Summer 2016

PIAC Newsletter Winter 2015

PIAC Newsletter Summer 2015

PIAC Newsletter Winter 2014

PIAC Newsletter Summer 2014

PIAC Newsletter Winter 2013Telecom Notice of Consultation CRTC 2016-293 – Review of Wireless Code – The Coalition’s Intervention

Examination of differential practices related to Internet data plans – Further Intervention of the Equitable Internet Coalition

Examination of differential practices related to Internet data plans – Intervention of the Equitable Internet Coalition

CRTC Part 1 Application by CAC-COSCO-PIAC regarding Vidéotron’s “Unlimited Music” undue preference

Telecom Notice of Consultation CRTC 2015-134 – Phase 1 Intervention of the Affordable Access Coalition

Application of PIAC and CAC – Review and Variance of Telecom Order CRTC 2015-194 -Determination of costs award with respect to the participation of the Consumers’ Association of Canada and the Public Interest Advocacy Centre in the proceeding leading to Telecom Decision 2015-70 regarding the expiry of certain time-limited exogenous factors

PIAC Part 1 Re-Filed Application – SHOMI

PIAC CAC Part 1 Application – Bell Use of Customer Information

Reply Comments of the Public Interest Advocacy Centre on the Consultation on Repurposing the 600 MHz Band

Comments of the Public Interest Advocacy Centre on the Consultation on Repurposing the 600 MHz Band

PIAC-CAC Part 1 Application- CraveTV

PIAC-CAC Part 1 Application- SHOMI

Part 1 Application Regarding Videotron’s Illico.tv Service Part 1 Application Regarding Rogers’ Anyplace TV Service

Part 1 Application, directed to Bell Canada and WiMacTel Inc., “Regarding Billing of Calls Placed From Bell Canada Payphones Which Contravene The Telecommunications Act And Are Inconsistent With Directives Issued By The Commission”No Consumer Left Behind Part II: Is There a Communications Affordability Problem in Canada? – September 15 2016

Off the Grid – Pinpointing Location-based Technologies and the Law – September 8 2015

Innovative Oversight – Strengthening the Canadian Payment System – August 24 2015

Dispute Resolution in the Agreement on Internal Trade – A Consumer Perspective – July 31 2015

Consumer Protections for Airline Passengers – March 31 2015

All Along the Watchtower – A Review of the Canadian Consumer Debt Collection Industry – March 30 2015

No Consumer Left Behind – A Canadian Affordability Framework for Communications Services in a Digital Age – March 23 2015“Complaint about Your Communications Services?”

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