OTTAWA, 27 May 2021 – Consumers likely will lose competitive service options and pay more for Internet as a result of today’s CRTC reconsideration of wholesale Internet rates, the Public Interest Advocacy Centre (PIAC) warned. John Lawford, PIAC Executive Director and General Counsel, decried the decision, saying: “Both the CRTC and the federal government lost […]

OTTAWA (21 April 2021) – The Public Interest Advocacy Centre (PIAC) and the Forum for Research and Policy in Communications (FRPC) today filed a Part 1 Application with the Canadian Radio-television and Telecommunications Commission (CRTC) to protect consumer and public participation in Canadian broadcasting regulation in an era of fundamental change to the Canadian broadcasting system.  The […]

PIAC has received complaints from the public that service providers are refusing to unlock devices locked to their network for persons who are not current customers of the service provider. PIAC was surprised to find that the Commission staff apparently have been supporting this position through social media, notably through Twitter and Reddit. To address […]

Recently, the Commissioner for Complaints for Telecommunications Services (CCTS) released survey data indicating only 2% of survey respondents who thought they had options could identify the CCTS as a recourse avenue if they experienced an unresolved compliant with their communication service provider.  These services include home phone, wireless service, home internet or cable and satellite […]