PIAC Challenges CRTC Advice Regarding Device Unlocking

PIAC has received complaints from the public that service providers are refusing to unlock devices locked to their network for persons who are not current customers of the service provider. PIAC was surprised to find that the Commission staff apparently have been supporting this position through social media, notably through Twitter and Reddit. To address […]

CCTS: Why Does No One Know Your Name? The Story of Service Provider Compliance

Recently, the Commissioner for Complaints for Telecommunications Services (CCTS) released survey data indicating only 2% of survey respondents who thought they had options could identify the CCTS as a recourse avenue if they experienced an unresolved compliant with their communication service provider.  These services include home phone, wireless service, home internet or cable and satellite […]