PIAC Challenges CRTC Advice Regarding Device Unlocking

Wednesday, December 6th, 2017

CCTS: Why Does No One Know Your Name? The Story of Service Provider Compliance

Wednesday, July 13th, 2016
Telecommunications service providers are supposed to ensure customers were made aware of CCTS and the independent dispute resolution service they offer through various methods. PIAC asks whether this is happening consistently. The conclusion is communication service providers, the CCTS and the CRTC can do more to raise public awareness of the CCTS going forward.
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