OTTAWA, 6 December 2021 – Consumers are struggling with Internet services during the continuing COVID-19 pandemic, said the Public Interest Advocacy Centre (PIAC), citing today’s release of the 2020-21 Annual Report of the Commission for Complaints for Telecom-television Services (CCTS). The CCTC Annual Report shows a 9% year over year increase in consumer complaints during […]

PIAC has received complaints from the public that service providers are refusing to unlock devices locked to their network for persons who are not current customers of the service provider. PIAC was surprised to find that the Commission staff apparently have been supporting this position through social media, notably through Twitter and Reddit. To address […]

Recently, the Commissioner for Complaints for Telecommunications Services (CCTS) released survey data indicating only 2% of survey respondents who thought they had options could identify the CCTS as a recourse avenue if they experienced an unresolved compliant with their communication service provider.  These services include home phone, wireless service, home internet or cable and satellite […]