Since January 2002, some financial institutions have been charging convenience fees ranging from $1.25 to $1.50 to individuals using their automated teller machines (ATMs) who are not that bank’s customers. This fee is in addition to the INTERAC fee (which ranges from $0 to $1.50). Certain financial institutions (National Bank, Royal Bank and Caisse Desjardins) are charging this convenience fee at all of their ATMs while others (CIBC, Scotiabank and TD Canada Trust) are only charging them at their off-premise or non-branch locations.
PIAC invites you to express your discontent with these fees by sending the letter that follows to the president and/or chief executive officer of the financial institutions charging convenience fees at their ATMs:

  • Mr. John Hunkin, Chairman and CEO, CIBC
  • Mr. Réal Raymond, President and CEO, National Bank
  • Mr. Gordon M. Nixon, President and CEO, Royal Bank
  • Mr. Peter Godsoe, Chairman and CEO, Scotiabank
  • Mr. Edmund Clark, President and CEO, TD Bank Financial Group
  • M. Alban D’Amours, Fédération des caisses Desjardins du Québec