Mr. President and Mr. Chairman of the Board:
I have noticed that individuals who are not customers with your financial institution must pay additional user fees when making cash withdrawals from some of the Automated Banking Machines operated by your financial institution. This practice roughly doubles the fees non-clients have paid in the past for such transactions.
In charging such additional fees, you are taking advantage of the situation created by the recent implementation of the private Automated Teller Machines. By unjustifiably abusing consumers, you are wrongfully increasing your already high profit margins.
Therefore, I wish to express my strong opposition to these excessive user fees and demand that you immediately stop charging them.
Yours Truly,
C.C. Public Interest Advocacy Centre
Minister of Finance of Canada, the Honourable John Manley
Competition Bureau
Financial Consumer Agency of Canada
Canadian Bankers Association