OTTAWA – Canadians deserve an enforceable, comprehensive wireless code in light of the number and type of complaints observed in the Annual Report of the Commissioner for Complaints for Telecommunications Services (CCTS), according to telecommunications advocacy group the Public Interest Advocacy Centre (PIAC).
The CCTS Annual Report, released today, shows an increase in complaints about wireless providers to more than 60% of all complaints received by the CCTS, which also handles internet and wireless service problems for Canadians after being given that mandate by the Canadian Radio-television and Telecommunications Commission (CRTC).
“The CCTS can only do so much: the wireless industry needs to step up to address chronic consumer problems like billing errors, early termination fees and unwanted premium text charges,” said John Lawford, Executive Director and General Counsel of PIAC. “We trust the CRTC will encourage the wireless industry to remedy these failings in an honest and constructive way, and to agree to a robust and effective wireless code.”
The CRTC has undertaken proceedings to create a wireless code where PIAC is representing the Consumers’ Association of Canada and Council of Senior Citizens’ Organization of British Columbia (COSCO). PIAC encourages all Canadians to participate in developing the wireless code.
For more information:
Executive Director, General Counsel
Public Interest Advocacy Centre
ONE Nicholas Street, Suite 1204
(613) 447-8125 (cell)