Transport

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Make airlines advertise the real price

Wednesday, March 19th, 2008
In the wake of CBC’s Feb. 27 Marketplace show, the Travel Protection Initiative (TPI) – a coalition of Canada’s consumer organizations and the travel industry – is demanding the federal government take action against Canadian airlines continuously misleading consumers by advertising artificially low fares. Marketplace revealed that Canadian customers were being deceived by airlines advertising fares that omitted items like fuel surcharges which often add 50% to the advertised cost.

No consumer protection from misleading airline ads in C-11: PIAC

Thursday, June 14th, 2007
The Public Interest Advocacy Centre (PIAC) slammed the House of Commons passage of Bill C-11 today which contain Senate amendments that effectively stripped the original bill, (passed by the House of Commons in February of this year) of consumer protection provisions with respect to misleading airline advertising and railway noise.

Travellers’ Protection Initiative / Coalition pour la protection des voyageurs

Wednesday, June 6th, 2007
Follow up letter to the Standing Committee on Transport and Communications Considering Bill C-11, an Act to amend the Canada Transportation Act and the Railway Safety Act

Opinion Piece: Bill C-11 – A Unique Opportunity for Airline Passengers

Thursday, April 12th, 2007
A few weeks ago, Transport Canada and hundreds of airline passengers across Canada dodged another bullet with the cessation of regular domestic flights by Canjet Airlines. Unlike Jetsgo, which slunk off into financial oblivion without notice, leaving ticketed passengers in the lurch, Canjet arranged for an orderly departure from their service operations. But Canjet didn’t have to be careful in closing down its operations. Like Jetsgo, it could have abandoned passengers to the vagaries of credit card charge backs and travel protection fund schemes in place in only three provinces. For consumers and the travel agencies that serve consumers, that is not right.

Travellers’ Protection Initiative

Thursday, June 2nd, 2005
New National “Travellers' Protection Initiative” Demands Government Protection for Airline Passengers

Opinion: Feds: Report to passenger service

Wednesday, March 23rd, 2005
Business failure in the Canadian airline industry rarely fails to produce marketplace bathos. In the Jetsgo meltdown, the insolvent airline has pointed fingers at its competitors, Nav Canada and the Competition Bureau, with hostile rejoinders by the blamed. The resulting ruckus about who knew what when has left the principal parties looking like prep-school miscreants arguing about who broke wind in choir. But the fiasco offers important lessons.

Re: Consumer Protection Airline Passengers

Wednesday, March 23rd, 2005
PIAC Letter to The Honourable Jean Lapierre, Minister of Transport, Re: Consumer Protection B Airline Passengers

Common Sense Protection in Light of Jetsgo Collapse

Friday, March 11th, 2005
According to Michael Janigan, the Executive Director and General Counsel of the Public Interest Advocacy Centre, the demise of Jetsgo highlights the gaps in consumer protection that exist in the Canadian airline industry.

Text of Press Conference

Monday, December 8th, 2003
Every day, in newspapers across the country, airlines advertise flights at attractive and competitive prices. And every day, when consumers actually buy these tickets, they are surprised to discover the hidden fees that raise the price up to 79%!

PIAC and Option consommateurs call for end to misleading airline advertising.

Monday, December 8th, 2003
MEDIA RELEASE MISLEADING AIRLINE ADVERTISING
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