Consumer Protection

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Consumers Ask CRTC to Keep Basic Television Affordable – Few Services Deserving of Mandatory Distribution on Basic Television Service

Friday, April 26th, 2013
Consumer rights group the Public Interest Advocacy Centre (PIAC) said today that basic television service in Canada is not affordable and that the Canadian Radio-television and Telecommunications Commission (CRTC) should not further burden consumers with unnecessary “mandatory carriage” services.

Media Advisory: PIAC to represent consumers during CRTC hearing on mandatory distribution of television services

Monday, April 22nd, 2013
Discussion on the applications for mandatory distribution on cable and satellite distribution systems...

PIAC Marks World Consumer Rights Day

Friday, March 15th, 2013
World Consumer Rights Day is an opportunity to mark the improvements made on behalf of Canadian consumers over the past year and serves as a reminder of the many challenges they still face, according to the Public Interest Advocacy Centre (PIAC).

The public demands the CRTC stop Bell’s takeover of Astral Media

Wednesday, September 12th, 2012
The public demands the CRTC stop Bell’s takeover

Diverse Coalition forms in response to Bell’s proposed acquisition of Astral Media

Tuesday, August 28th, 2012
Bell’s proposed takeover of Astral Media is bad for Canada. That’s the message being sent by the new, broad-based coalition of groups known as the Stop the Takeover Coalition.

Consumers should be wary of risks in virtual worlds

Wednesday, January 11th, 2012
The report studies virtual worlds, which are sometimes described as “massively multiplayer online role-playing games” (MMPORGs) [...] Many virtual worlds have developed virtual economies based on a virtual currency that may be exchanged for real-world currency. Players will play the role of consumer and entrepreneur within virtual worlds.

Consumers need more comprehensive protection for returns of online purchases

Monday, November 14th, 2011
The Public Interest Advocacy Centre (PIAC) today released a report entitled “Point of No Return: Consumer Experiences Returning Online Purchases”.

PIAC Applauds Appointment of Consumer Services Minister in Ontario

Thursday, October 20th, 2011
The Public Interest Advocacy Centre (PIAC) hailed the continuance of the stand-alone ministry of consumer services by Premier Dalton McGuinty today (Oct. 20, 2011).

PIAC says Vertical Integration Protections Must Extend to Consumers

Wednesday, September 21st, 2011
The Public Interest Advocacy Centre (PIAC) [...] expressed its satisfaction with the determination by the Commission that vertical integration (VI) presents potential problems that may lead to abuse of market power with serious effects upon Canadian creators, programmers and consumers.

PIAC Calls for Changes to Competition Bureau Merger Guidelines

Thursday, September 1st, 2011
PIAC has called for changes to the way the Bureau assesses the net effect of proposed mergers on the market...
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