Consumer Protection

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Debt Collection Industry

Monday, March 30th, 2015
A new PIAC report examines the conduct of debt collection agencies in Canada and the impact on consumers. The report recommends a series of measures to provide enhanced protection for consumers, greater guidance for debt collection agencies, and suggested areas where government agencies can increase transparency and streamline debt collection regulations.

Country pricing studies good for consumers; will illuminate hidden costs to consumers

Tuesday, December 9th, 2014
Under the bill, the Competition Bureau will inquire into differences in markets and pricing between consumer goods available in Canada and those same goods and markets in the United States and abroad.

Publication d’un nouveau rapport rédigé par le CDIP : « Comment payer les violons : Une première pour les consommateurs canadiens quant aux frais additionnels pour recevoir une facture papier »

Wednesday, August 27th, 2014
« La majorité des consommateurs ont indiqué leur désaccord avec la facturation de frais supplémentaires pour recevoir une facture papier. La plupart des Canadiens estiment que l’envoi d’une facture par courrier sans devoir verser de frais supplémentaires fait partie du coût de faire des affaires que doit assumer l’entreprise, » constate Jonathan Bishop, analyste de la recherche au CDIP et l’auteur du rapport.

New PIAC report, “How to Pay the Piper: A Primer on Additional Charges to Consumers in Canada for Paper Billing”

Wednesday, August 27th, 2014
“A majority of consumers have indicated their disapproval of being charged extra for a paper bill. Most Canadians believe supplying a paper bill in the mail without having to pay an extra fee is part of the company’s cost of doing business,” noted Jonathan Bishop, PIAC’s Research Analyst and author of the report.

Consumers Need to be Wary of International Online Transactions

Wednesday, April 2nd, 2014
Canadian online consumers have no clear recourse when encountering a problem involving international retailers, according to a report released today...

PIAC Marks World Consumer Rights Day

Friday, March 14th, 2014
March 15th marks World Consumer Rights Day, and Consumers International is highlighting the problems and challenges faced by mobile consumers across the world...

THIS WEEK: PIAC Hosting its first Flash! Conference about TV on December 6

Monday, December 2nd, 2013
The Public Interest Advocacy Centre (PIAC) will be hosting a Flash! conference on December 6 in Ottawa, to talk about the future of television in Canada.

Consumers Ask the CRTC to Deny Bell-Astral’s Second Proposed Transaction

Tuesday, May 7th, 2013
Five Canadian consumer and public interest groups appear before the Canadian Radio-television and Telecommunications Commission (CRTC) today to oppose the second proposed acquisition of Astral Media Inc. by BCE Inc.

Consumers Ask CRTC to Keep Basic Television Affordable – Few Services Deserving of Mandatory Distribution on Basic Television Service

Friday, April 26th, 2013
Consumer rights group the Public Interest Advocacy Centre (PIAC) said today that basic television service in Canada is not affordable and that the Canadian Radio-television and Telecommunications Commission (CRTC) should not further burden consumers with unnecessary “mandatory carriage” services.

Media Advisory: PIAC to represent consumers during CRTC hearing on mandatory distribution of television services

Monday, April 22nd, 2013
Discussion on the applications for mandatory distribution on cable and satellite distribution systems...
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