Broadcasting

Over the last six months, Canadians made 2,734 complaints about their television services to the Commissioner for Complaints for Telecommunications Services (CCTS). That is more complaints than the CCTS received in relation to wireless, internet, local voice, or long-distance voice services. What makes this particularly surprising is that the CCTS cannot yet address complaints about TV services– it won’t be able to until September 2017, when the “TV Service Provider Code” comes into effect.

A review of Canadian Content shows consumers want Canada’s culture to grow beyond our borders.

PIAC files submission to Heritage Canada’s Canadian Content consultations: Canadian content should be supported but not by forfeiting affordable access to broadband.

The Public Interest Advocacy Centre (PIAC) expressed disappointment in the Canadian Radio-Television and Telecommunications Commission’s (CRTC) new policy framework for local and community television issued today. “The Commission had an opportunity to create space and growth for communities – especially marginalized communities – who wanted to operate stations which would reflect their needs and values,” said Alysia Lau, Legal Counsel at PIAC. “Instead, this decision has made it harder for any independent community group to find its footing in a system dominated by the television providers. We’re going to see less ‘community’ in community TV.”

The Consumers' Association of Canada (CAC) and the Public Interest Advocacy Centre (PIAC) hailed CRTC decisions today that create a simple rule: consumers should never have to pay cancellation fees after terminating telecommunications or broadcasting services or switching providers.

PIAC responds to the Canadian Radio-Television and Telecommunications Commission’s (CRTC) decision today to ensure phone, Internet and television customers of the major service providers can bring their complaints to the Commissioner for Complaints for Telecommunications Services (CCTS).

The Public Interest Advocacy Centre (PIAC) supports the Canadian Radio-television and Telecommunications Commission (CRTC) decision today to establish a mandatory Television Service Provider Code with consumer protections for TV customers.

The Public Interest Advocacy Centre (PIAC) commends the Canadian Radio-television and Telecommunications Commission (CRTC) for its decision to initiate a proceeding to create a code of conduct for all cable, satellite and IPTV television service providers and to provide an independent ombudsman for television service complaints.

The Public Interest Advocacy Centre (PIAC) supports the decision made by the Canadian Radio-television and Telecommunications Commission (CRTC) today to increase choice and flexibility for Canadian television consumers. The latest CRTC Let’s Talk TV decision will require licensed television service providers to offer a skinny basic television package for $25 by March 2016 and most channels à la carte and in small customized packages by December 2016. Television service providers must begin to offer pick-and-pay or small customized or pre-assembled packages by March 2016. However, smaller television service providers, including those providing analog service, will not be required to offer their customers skinny basic and pick-and-pay options.

PIAC-CAC are skeptical that today's CRTC's TalkTV CanCon decision will have the effect of motivating Bell, and Rogers and Shaw, to make their content available online to every Canadian as a true "over-the-top" service instead of requiring Canadians to (a) buy a BDU subscription (Bell's Crave) or (b) or an internet or BDU subscription (Rogers or Shaw's Shomi).