Monday, February 19th, 2001
In Canada, the barometer for how a competitive market should work is almost always the United States. When Canadian industries are forced to cut jobs, raise prices, or behave in a consumer-unfriendly manner, the usual rejoinder to public criticism is that the same thing is happening south of the border. The standard Canadian assumption is that the free market cauldron of the United States winnows out inefficiency, high prices, and poor customer service. Canadian utilities who have dined on this questionable folk wisdom for years have now been joined at the table by Air Canada, whose CEO has discovered the escape valve of selectively citing U.S. airline pricing statistics as proof positive of the controlling hand of the market rather than his own airline's financial dictates.
Monday, February 12th, 2001
Perhaps no other aspect of air travel is so filled with inaccurate and misleading information as the market place for best prices for airline tickets. It is a problem that extends beyond national borders. Consumers Union, publisher of Consumers Reports said in a September 2000 media release that “when consumers are quoted prices for tickets, they often presume that these fares represent the best prices among all of the available flights. But that's not always the case. Sometimes the seller may omit certain fares or certain carriers. When a consumer can't find the cheapest prices the market has to offer, it raises disturbing questions about the sellers' motives and biases.”
Tuesday, January 30th, 2001
Most air travelers have a collection of airline horror stories which are recounted with a “can you top this” flair to fellow passengers whenever contretemps occur en route. There can be little doubt that the shock value and volume of these stories were vastly enriched by the performance of Air Canada in 2000.
Thursday, September 23rd, 1999
Demand Passenger Rights and Regulation on Safety,
Pricing, and Quality of Service!