Friday, December 13th, 2019
The Public Interest Advocacy Centre (PIAC) welcomes the launch of the second phase of the Canadian Transportation Agency’s Air Passenger Protection Regulations (APPR) that become effective from December 15, 2019. APPR is a regulation passed by the CTA, setting out clearer and consistent air passenger rights by stipulating airlines’ obligations to passengers and providing a clear redress mechanism. PIAC has over the years been a strong advocate for air passenger protections, and is pleased to see them materialize.
“Airline passengers deserve to arrive reasonably on time. When the airline is at fault for a delay or cancellation, consumers can now get money and other help for their inconvenience,” said John Lawford, Executive Director and General Counsel of PIAC. We strongly encourage you all to know your rights and be aware of the redress mechanisms available.
Tuesday, May 16th, 2017
PIAC welcomes legislation announced today by the federal Minister of Transport, Marc Garneau, to strengthen Canada’s air passenger rights. Part of Bill C-49 gives the Canadian Transportation Agency an opportunity to provide Canadians with a world-leading air passenger complaint regime.
Thursday, November 25th, 2010
Transport Media Releases
Sunday, July 20th, 2008
Today the Travel Protection Initiative, a coalition of Canada’s travel industry and consumer groups, responded to federal Transport minister’s Lawrence Cannon’s submission this week to the House of Commons Standing Committee on Transportation, Infrastructure and Communities that he would not bring into effect the provision of Bill C-11 passed in June of last year that would mandate that airline advertising feature an all-in price.
Wednesday, March 19th, 2008
In the wake of CBC’s Feb. 27 Marketplace show, the Travel Protection Initiative (TPI) – a coalition of Canada’s consumer organizations and the travel industry – is demanding the federal government take action against Canadian airlines continuously misleading consumers by advertising artificially low fares. Marketplace revealed that Canadian customers were being deceived by airlines advertising fares that omitted items like fuel surcharges which often add 50% to the advertised cost.
Thursday, June 14th, 2007
The Public Interest Advocacy Centre (PIAC) slammed the House of
Commons passage of Bill C-11 today which contain Senate amendments that
effectively stripped the original bill, (passed by the House of Commons in
February of this year) of consumer protection provisions with respect to
misleading airline advertising and railway noise.
Thursday, June 2nd, 2005
New National “Travellers' Protection Initiative” Demands Government Protection for Airline Passengers
Friday, March 11th, 2005
According to Michael Janigan, the Executive Director and General Counsel of the Public Interest Advocacy Centre, the demise of Jetsgo highlights the gaps in consumer protection that exist in the Canadian airline industry.
Monday, December 8th, 2003
Every day, in newspapers across the country, airlines advertise flights at attractive and competitive prices. And every day, when consumers actually buy these tickets, they are surprised to discover the hidden fees that raise the price up to 79%!
Monday, December 8th, 2003
MISLEADING AIRLINE ADVERTISING