Other PIAC Documents

The Financial Consumer Agency of Canada (FCAC) has published a report on its review of domestic banks’ retail sales practices (the “Report”). The Report, which follows 9 months of investigation, finds that the banks do not prioritize financial consumer protection, fairness and product suitability and as a result there is an increased risk of mis-selling to consumers and of bank employees breaching market conduct obligations.

Identity theft is a crucial issue for today’s consumers. Identity theft is deeply disturbing emotionally, financially debilitating and unfortunately, largely beyond the control of consumers.1Victims find that learning of ID theft is only the first hurdle. Attempting to stop the losses in a timely fashion is a time-consuming and frustrating experience and resolving credit problems is a long-term task.

Payday Lender Responds to PIAC Report on Regulating Payday Lending

Comments on Joint Forum Proposals re: Disclosure System for Segregated Funds and Mutual Funds

Since January 2002, some financial institutions have been charging convenience fees ranging from $1.25 to $1.50 to individuals using their automated teller machines (ATMs) who are not that bank’s customers. This fee is in addition to the INTERAC fee (which ranges from $0 to $1.50). Certain financial institutions (National Bank, Royal Bank and Caisse Desjardins) are charging this convenience fee at all of their ATMs while others (CIBC, Scotiabank and TD Canada Trust) are only charging them at their off-premise or non-branch locations.

Speaking Notes Before the House of Commons Standing Committee on Finance

Letter to Finance Minister about Rural Bank Branch Closures.

This letter is to urge you to take action to ensure that the financial sector reform is in fact a true reform for Canadian consumers.

We would first like to extend our thanks to the chair and members of this committee for extending an invitation to speak to this issue which has long tried the patience of consumer advocates. We commend the efforts of the honourable member from Sarnia-Lambton for his efforts in sponsoring this legislation to address this problem.

Letter to the Minister of Finance about “No-Name” Bank Machines