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Fixing TV Service Will Keep Complaints Commissioner Busy

Thursday, April 6th, 2017
Over the last six months, Canadians made 2,734 complaints about their television services to the Commissioner for Complaints for Telecommunications Services (CCTS). That is more complaints than the CCTS received in relation to wireless, internet, local voice, or long-distance voice services. What makes this particularly surprising is that the CCTS cannot yet address complaints about TV services– it won’t be able to until September 2017, when the “TV Service Provider Code” comes into effect.

CRTC Misses Opportunity to Create Future for Community TV

Wednesday, June 15th, 2016
The Public Interest Advocacy Centre (PIAC) expressed disappointment in the Canadian Radio-Television and Telecommunications Commission’s (CRTC) new policy framework for local and community television issued today. “The Commission had an opportunity to create space and growth for communities – especially marginalized communities – who wanted to operate stations which would reflect their needs and values,” said Alysia Lau, Legal Counsel at PIAC. “Instead, this decision has made it harder for any independent community group to find its footing in a system dominated by the television providers. We’re going to see less ‘community’ in community TV.”

Pick-and-Pay and Skinny Basic are a GO

Thursday, March 19th, 2015
The Public Interest Advocacy Centre (PIAC) supports the decision made by the Canadian Radio-television and Telecommunications Commission (CRTC) today to increase choice and flexibility for Canadian television consumers. The latest CRTC Let’s Talk TV decision will require licensed television service providers to offer a skinny basic television package for $25 by March 2016 and most channels à la carte and in small customized packages by December 2016. Television service providers must begin to offer pick-and-pay or small customized or pre-assembled packages by March 2016. However, smaller television service providers, including those providing analog service, will not be required to offer their customers skinny basic and pick-and-pay options.
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