PIAC Media Releases

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PIAC Supports Keep Me Posted, a Campaign for Protecting the Consumers’ Right to Choose Paper or Digital Communications

Wednesday, February 6th, 2019
UPDATE: PIAC has resigned from Keep Me Posted, effective 9 November 2020. PIAC has joined a global advocacy campaign, Keep Me Posted (KMP), working for the right of every consumer to choose, free of charge, how they receive important information from their service providers – on paper or electronically. PIAC has actively advocated for consumers’ right to receive bills and statements in paper format, free from any fees. In its 2014 report, “How to Pay the Piper: A Primer on Additional Charges to Consumers in Canada for Paper Billing,” PIAC called for the elimination of fees for paper statements and billing, finding that Canadians are paying between $495 and $734 million annually in fees for monthly bills and statements in paper formats to the banking and communications services industries (phone, TV, home internet and wireless).

Smart Regulation Will Need Public Input To Succeed

Thursday, September 23rd, 2004
Smart Regulation, a new strategy for regulation recommended by a federal government appointed committee, will need considerable checks and balances, and in particular mandated public input, in order to achieve its goals

Canadians Want Increased Consumer Protection For Internet Services – Media Release

Wednesday, September 8th, 2004
A new study released today by the Public Interest Advocacy Centre (PIAC) highlights problems with consumer protection for customers of internet services. According to Michael Janigan, PIAC Executive Director and General Counsel, “Canadian internet customers are not being well served by the current hands-off approach to regulation of the Internet”. Janigan also noted “Our survey found that almost two thirds of consumers think that the government should develop and enforce consumer protection rules. In particular, sixty-two percent of customers thought it was very important for the government to develop rules with respect to quality of service.”

Consumers Call for Legislated Protections

Friday, November 13th, 1998
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