Consumer Protection

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Survey and Report by Consumers International

Alternative Dispute Resolution for online consumers: Survey and Report by Consumers International

PIAC works closely with Consumers International on the issue of consumer redress in e-commerce, and specifically on the issue of online dispute resolution. This 2001 report is an update of a survey conducted by PIAC for Consumers International in 2000. It provides an overview and analysis of online ADR services available to consumers in cross-border disputes with merchants, and offers recommendations for ADR providers and policy-makers. The 2000 report, “Disputes in Cyberspace”, is also available online from Consumers International.

 

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