Latest News

PIAC Looks Forward to Air Passenger Bill of Rights as Canadian Transportation Agency Confirms Air Transat Tarmac Delay Blunder

Thursday, November 30th, 2017
“The CTA’s findings confirm that there are occasions where airlines do not properly treat or care for their passengers, and that they will ultimately be held responsible, even if some circumstances are outside of their control,” said John Lawford, PIAC’s Executive Director and General Counsel. “We hope that the airline passenger bill of rights will deliver the clear, standardized rules Canadians need and which will apply to this and other air travel issues which regularly frustrate consumers,” Lawford continued.

Media Release: CCTS Annual Report Shows Need for Internet Code and Sales Practices Review

Tuesday, November 28th, 2017
OTTAWA – The Public Interest Advocacy Centre (PIAC) today noted evidence in the 2016-2017 Annual Report of the Commission for Complaints for Telecom-Television Services (CCTS) which indicates that home internet is inadequately regulated by the Canadian Radio-television and Telecommunications Commission (CRTC). PIAC also found evidence in the CCTS Annual Report that indicates that sales practices of communications service providers of wireless telephone, wireline telephone, internet and subscription television services are aggressive and lead to excessive consumer complaints, and likewise should be inquired into by the CRTC.

Canadian Transportation Agency will begin air passenger protection consultations once legislation comes into force

Thursday, November 9th, 2017
Under proposed legislation now before Parliament, the Canadian Transportation Agency (CTA) will be empowered to make air passenger protection regulations. Canadians will have the opportunity to provide input and participate in the CTA's public consultations.

Howard Pawley Memorial Lecture – Michael Copps Speech: Net Neutrality & Beyond

Wednesday, October 18th, 2017
The Public Interest Advocacy Centre and the Centre for Law, Technology and Society at the University of Ottawa were pleased to host the first inaugural Howard Pawley Memorial Lecture this evening. The event was well-attended by advocates, academics, and students interested in Net Neutrality developments in the United States and bigger questions beyond. We would like to thank Michael Copps for sharing his time and insights with all of us. 

Join Us: Howard Pawley Memorial Lecture – October 18, 2017 – Michael Copps: Net Neutrality & Beyond

Monday, October 2nd, 2017
The Public Interest Advocacy Centre and the Centre for Law, Technology and Society at the University of Ottawa are delighted to introduce: Michael Copps – Net Neutrality and Beyond: The Long Road Ahead (Howard Pawley Memorial Lecture). Wednesday, October 18th, 2017, at 5:30pm / Fauteux Hall, Room 147 / 57 Louis Pasteur, Ottawa, ON. RSVP (free) at:

Consumers 150 – The Future of Canadian Public Advocacy

Wednesday, September 20th, 2017
Again today we welcome you to Consumers 150: The State of Canadian Consumers and Advocacy,  at the Museum of Nature. Today's agenda focuses on the challenges faced by non-profits and charities working in the public interest in Canada. Please find here PIAC's Opening Address to the conference for Day 2. Thank you to all participants.

Consumers 150 Conference Today at Museum of Nature!

Tuesday, September 19th, 2017
Today we welcome you to Consumers 150: The State of Canadian Consumers and Advocacy. The Conference runs today and tomorrow at the Museum of Nature. We have an exciting line up of panel discussions and special guests who are eager to share their insights about issues that matter to Canadian consumers like you.

PIAC Research Shows Consumers Interested in Universal “Privacy Box”, More Options in Protecting Online Privacy

Wednesday, August 16th, 2017
A new research report shows Canadians value their online privacy and would be interested in the development of a universal “Privacy Box” which would allow them to access standardized privacy settings for online services and applications.

Summer Newsletter: Bankers Behaving Badly

Tuesday, August 1st, 2017
A true financial code may finally see the light of day in Canada after a promise years ago.

Summer Newsletter: Affordability and Accountability

Tuesday, August 1st, 2017
‘Passing the buck’ on affordability for internet hasn’t gotten us closer to helping low-income consumers.
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