Energy

Tell us your story!
Please contact us with your stories and questions.

Option consommateurs needs your help

Dissatisfied with services rendered by your electricity or natural gas provider?

If you already filed a complaint regarding this issue, Option consommateurs wants to hear from you!

Option consommateurs wants to get in touch with people that in the last year:

  • filed a complaint regarding an issue with their energy provider (electricity or natural gas);

or

  • Initiated a dispute settlement process with a regulatory body in the energy sector.

Option consommateurs wishes to talk with theses consumers about their experiences with the complaint mechanism they have used.

Participants must be available for a telephone interview of approximately 30 minutes and accept a follow up, within six months.

For their participation, they will receive $50.00.

The information collected will only be used as part of a research which is financed by Industry Canada’s Office of consumer affairs. The identity of the participants will not be disclosed.

For more information, please contact Karine Robillard.
Phone: 514 598-7288, extension 246
Email: krobillard@option-consommateurs.org

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