Tell us your story!
Please contact us with your stories and questions.
Have you ever subscribed to a premium text message?
Have you ever gotten a cell phone bill that charged for premium text messages that you didn’t think you signed up for?
Have you had problems trying to get these messages or charges stopped?
If so, PIAC wants to hear from you! Tell us about the premium text messages you received and how you subscribed to the service (or didn’t). We’d also like to hear about any problems you had making the messages or charges stop.
If you have ever subscribed to or been charged for a mobile premium text message, please email us at firstname.lastname@example.org and tell us about your experience! (Please indicate if we have permission to quote your story.)
Mobile Premium Services, or premium text messages, are text or media messages that cost a premium, meaning they cost more than a standard text message. Some MPS are subscriptions where you receive messages on a regular basis such as a joke every day. Subscriptions usually have an automatic renewal until you cancel the service. Other MPS are pay-per-use services such as texting a vote to a contest on TV, or texting a request to a radio station. MPS fees can be anywhere from 15 cents per message, to a couple dollars per message, to $10 per month or more. The fees are billed to your mobile phone bill or deducted from your pre-paid credit.
If you have ever subscribed to or been charged for a mobile premium text message, please email us at email@example.com and tell us about your experience!