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Consumers Can Expect New “Television Code” and a TV Service Ombudsman

PIAC supports CRTC decision to create a Television Service Provider Code of Conduct for TV subscribers

OTTAWA, March 26, 2015 – The Public Interest Advocacy Centre (PIAC) commends the Canadian Radio-television and Telecommunications Commission (CRTC) for its decision to initiate a proceeding to create a code of conduct for all cable, satellite and IPTV television service providers and to provide an independent ombudsman for television service complaints.

At the CRTC’s Let’s Talk TV hearing last September, PIAC in a coalition with other public interest organizations argued that Canadian television subscribers had no independent ombudsman to turn to in a dispute with their television service provider and that a “Television Code” would be beneficial for all consumers.

“An ombudsman for television service has been long needed, especially after the creation of the CCTS for telecom services, and a Television Code will help consumers know what their rights are in their relationship with their TV service provider,” said John Lawford, Executive Director and Counsel to PIAC. “PIAC looks forward to participating and advocating on behalf of Canadian consumers in the upcoming consultation.”

The CRTC will receive comments on Broadcasting Notice of Consultation 2015-105 until May 25, 2015. PIAC encourages all Canadians to participate and share their views online here or by writing to the Secretary General, CRTC, Ottawa, Ontario, K1A 0N2.

PIAC participated in Let’s Talk TV in a coalition with other organizations named the Groups for the Public Interest. The Groups also included the:

  • Canadian Ethnocultural Council;
  • Consumers’ Association of Canada;
  • Council of Senior Citizens’ Organizations of British Columbia;
  • National Pensioners Federation; and
  • Option consommateurs.

For more information please contact:

John Lawford
Executive Director & General Counsel
Public Interest Advocacy Centre (PIAC)
(613) 562-4002 ×25
Mobile: (613) 447-8125
lawford@piac.ca
www.piac.ca

 

Alysia Lau
Legal Counsel
Public Interest Advocacy Centre (PIAC)
(613) 562-4002 ×38
Mobile: (613) 400-9145
alau@piac.ca
www.piac.ca

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