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Consumer Concerns Addressed in CRTC Draft Wireless Code

FOR IMMEDIATE RELEASE

OTTAWA – Consumers’ concerns about early termination fees, unlocking of cellphones, unilateral contract changes and bill shock are largely addressed by the draft “Wireless Code Working Document” released today by the Canadian Radio-television and Telecommunications Commission (CRTC), said the Public Interest Advocacy Centre (PIAC), counsel for the Consumers’ Association of Canada (CAC) and Council of Senior Citizens’ Organizations of British Columbia (COSCO) before the CRTC on the creation of a Wireless Code.

“The CRTC showed they listened to consumers when they wrote this draft Wireless Code,” said John Lawford, Co-Counsel for PIAC.

“Canadians clearly said they are worried about high wireless bills coming from unfair contract cancellation fees and high extra charges for such common features as data use and roaming,” added Janet Lo, Co-Counsel for PIAC. “The draft Wireless Code the CRTC released today tackles those tough issues and seeks to protect consumers.”

The CRTC’s draft Code will be available for public comment in an online consultation for 2 weeks from today until 15 February 2013. PIAC hopes that all Canadian wireless consumers consider commenting on the draft Wireless Code in the online consultation.

Link to the CRTC Notice of Consultation and Online Consultation process for Wireless Code: Telecom Notice of Consultation CRTC 2012-557-3

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For more information:

John Lawford
Executive Director and General Counsel
Public Interest Advocacy Centre
ONE Nicholas Street, Suite 1204
Ottawa, Ontario
K1N 7B7
(613) 562-4002×25
(613) 562-0007 (Fax)
jlawford@piac.ca
http://www.piac.ca

Janet Lo
Counsel
Public Interest Advocacy Centre
ONE Nicholas Street, Suite 1204
Ottawa, Ontario
K1N 7B7
(613) 562-4002×24
(613) 562-0007 (Fax)
jlo@piac.ca
http://www.piac.ca

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