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Complaint about Telephone, Cellphone, or Internet Services?

If you have a problem with your telephone, cellphone, or Internet service and could not settle the problem with your telecommunications provider (TSP), you can complain to the Commissioner for Complaints for Telecommunications (CCTS). The CCTS will listen to your complaints fairly and settle them appropriately. Best of all, the CCTS is free for you.

In order for the CCTS to accept your complaint, the TSP you are complaining about must be a CCTS member. A current list of CCTS members can be found here

The CCTS accepts complaints about installation, disconnection, or other service problems as well as billing errors. The CCTS does not accept complaints about prices (for example the price of long-distance) or complaints about misleading advertisements.

If your complaint is justified, you may receive one or more of the following: an apology from the TSP, an end to specific activities, an order for compensation not exceeding $5000, or a refund or credit for amounts paid (these amounts are not limited to $5000).

If you wish to file a complaint, or have general inquires, you may contact the CCTS:

Website: http://www.ccts-cprst.ca/
Email: response@ccts-cprst.ca

Toll Free: 1-888-221-1687
Local: 613-244-9585
Fax: 1-877-782-2924
TTY: 711 (or 1-800-855-0511 (voice))

TTY users please note: TTY services are provided via Bell Relay Service. Ask the BRS Operator to contact CCTS toll-free 1-888-221-1687 so that you do not incur long-distance charges.

Mail:
P.O. Box 81088
Ottawa, ON K1P 1B1
Canada

The CCTS is an independent, not-for-profit organization, chaired by four independent directors and three industry directors. The CCTS is not funded by the government; rather, the CCTS is funded by its TSP members.

 

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