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Advocis/POLLARA Report on Canadian’s Views of Banks and Life and Health Insurance

Currently, restrictions prevent banks from selling life and health insurance from their branches. In order to understand the public’s views on this issue, Advocis commissioned POLLARA to conduct a telephone survey of the Canadian general public. The primary objective of this study is to explore Canadians’ attitudes toward the removal of consumer protections related to the sale of life and health insurance by banks. Specifically, this study explores the public’s:

• Perceptions of the provision of service by banks and bank branch employees;
• Concerns about privacy and coercive tied-selling;
• Opinions of current consumer protections regarding the sale of life and health insurance from bank branches; and,
• Perceptions of the amount of access they have to information about life and health insurance.

PIAC does not endorse the specific findings of this poll but is providing this link as part of its coverage of the debate over the appropriate regulation of banking.

 

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