Category: Telecommunications

Buying Speed? What Canadians Pay for Broadband: Part 1 – The CRTC’s “Measuring Broadband Canada” report does not measure up

Thursday, October 29th, 2020
How fast is your Internet connection, really? How good is it, anyway? How can you tell? The Canadian Radio-television and Telecommunications Commission (CRTC) is rightly interested in this question. So the CRTC contracted with SamKnows, a “global internet measurement and analysis platform”, to collect data in October 2019 on the performance of broadband Internet services sold to Canadian consumers. The results were published in a report, “Measuring Broadband Canada,” released in June 2020, at the tail of the “first wave” of COVID-19 in Canada. The outcome according to the CRTC?: “Canadian consumers are receiving maximum advertised Internet speeds”. PIAC was suspicious.

CRTC Low Cost Data Only Plans: “Much Ado About Nothing”

Tuesday, December 18th, 2018
The proposed lower-cost data plans outlined in the Canadian Radio-television and Telecommunications Commission decision from today are unlikely to be used and will not help provide more affordable options to Canadians. None of the proposed plans exceed 1 GB of data and only Rogers’ plans offer a voice and text allowance in addition to data for the price of $30. In effect, today’s decision was: “Much ado about nothing.”

PIAC and NPF File Application Regarding Paper Billing

Wednesday, June 6th, 2018

Whoa there: CRTC Proposes Forcing Telcos to Fund Broadcasting

Thursday, May 31st, 2018
PIAC is concerned about these proposals. Moving from licensing to voluntary agreements is not a bad idea in principle, but we feel it will only work if the CRTC is given a strengthened bargaining position beyond existing incentives it says it will use to entice programming distributors to help fund Canadian content. More crucially, requiring telecommunications service providers to contribute to Canadian production is fundamentally unfair because it forces telecom (Internet, wireless and home phone) users to subsidize programming they may not be able to afford.

Lexus or Walk: Think tank fails to justify telecom pricing

Monday, May 14th, 2018
Every year, the Montreal Economic Institute (MEI) publishes a report seeking to prove that Canada’s telecommunications industry compares favorably with other jurisdictions. Throughout its analysis, the MEI simply places too great a premium on having the latest and greatest technology. Consumers care far more about getting a fair price and high usage allowance. Allowing telecommunications carriers to exercise their market power sacrifices what consumers care about most for luxury options they would happily do without.

PIAC and NPF seek affordable pay-as-you-go plans

Friday, April 13th, 2018
When a customer of Tello Mobile (a US wireless service provider) roams in Canada, they pay 3¢/minute for calls and 1¢/SMS. Plus, the customer does not have to top-up their account to keep it from expiring. The Public Interest Advocacy Centre (PIAC) and National Pensioners Federation (NPF) have filed an application with the Canadian Radio-television and Telecommunications Commission (CRTC) today seeking to address this gap in the Canadian market.

Home Internet customers rejoice: CRTC acts to improve installations and repairs for re-sellers’ customers

Friday, April 13th, 2018
Home internet consumers will be better protected under today's changes by the Canadian Radio-television and Telecommunications Commission (CRTC) to the competitor quality of service regime.

Sales Practices Survey

Tuesday, January 16th, 2018

PIAC Challenges CRTC Advice Regarding Device Unlocking

Wednesday, December 6th, 2017

CRTC Television Service Provider Code takes effect from September 1: A Step in the Right Direction

Friday, September 1st, 2017
PIAC welcomes the CRTC’s decision to implement the Television Service Provider Code (Code), allowing Canadians to make well-informed choices. CCTS, an independent ombudsman, will now review consumer complaints about TV subscriptions.
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