8 July 2022 – The Public Interest Advocacy Centre today filed a letter with the Canadian Radio-television and Telecommunications Commission. It reads in part:

“The Public Interest Advocacy Centre (PIAC) hereby requests that the Commission immediately open an Inquiry under s. 48 of the Telecommunications Act into the widely reported nationwide outage[1] of Rogers Communications Inc. (Rogers) and affiliates’ wireless, Internet and home telephone networks and services, which began today at approximately 4:30 a.m. Eastern time.

Further, we request that the Commission, undertake to launch a Public Notice within 30 days, examining whether all telecommunications service providers (TSPs) in Canada should be required to meet a baseline of emergency planning, refund requirements, notice and transparency and other consumer protections, interconnection, wholesale and other requirements as conditions of service to operate in Canada, under s. 24 and s. 24.1 of the Act, and whatever policy directions then in force may apply.

[1] Globe and Mail, “Nationwide Rogers network outage interrupts internet, cellular, 911 and payment services” 8 July 2022, online: https://www.theglobeandmail.com/business/article-rogers-network-outage-internet-wireless-cellular/

We look forward to the CRTC’s prompt response.

For more information:

John Lawford (he/him)
Executive Director/General Counsel
Public Interest Advocacy Centre
285 McLeod Street – Suite 200
Ottawa, ON  K2P 1A1
613-562-4002 ext 125 [new!]
Fax 562-0007
Cell: 613-447-8125

Fighting for consumer rights


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