In December 2020, the Ontario government invited comments on how to improve the Consumer Protection Act (CPA). The CPA governs most retail consumer transactions, providing them certain safeguards and remedies. A full review of CPA was long overdue with the government’s last such review happening over 15 years ago. PIAC welcomed this review and commented to express support for most of the proposals. These proposals, if implemented should greatly enhance the protections available to consumers. PIAC also suggested various additional safeguards. See our submission for more details.