PIAC is a non-profit organization that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services. Please consider making a tax deductible donation.
Letters to the Editor and Opinion Pieces
Opinion Piece: Bill C-11 – A Unique Opportunity for Airline Passengers
Thursday, Apr 12, 2007By Michael Janigan, Executive Director and General Counsel, PIAC A few weeks ago, Transport Canada and hundreds of airline passengers across Canada dodged another bullet with the cessation of regular domestic flights by Canjet Airlines. Unlike Jetsgo, which slunk off into financial oblivion without notice, leaving ticketed passengers in the lurch, Canjet arranged for an orderly departure from ...
Opinion: Feds: Report to passenger service
Wednesday, Mar 23, 2005Feds: Report to passenger service Globe and Mail Wednesday, March 23, 2005, p A21 MICHAEL JANIGAN Business failure in the Canadian airline industry rarely fails to produce marketplace bathos. In the Jetsgo meltdown, the insolvent airline has pointed fingers at its competitors, Nav Canada and the Competition Bureau, with hostile rejoinders by the blamed. The resulting ruckus about who knew what ...
Airline at the Trough
Thursday, Oct 04, 2001Opinion piece published in the Globe and Mail – copyright at bottom The Sept. 11 slump is only one of Air Canada's burdens. Worse is a corporate culture that takes customers for granted, says consumer advocate Michael Janigan By MICHAEL JANIGAN Thursday, October 4, 2001 – Print Edition, Page A17 As wary Canadian air travelers inch their way past ticket agents and airport ...