Letters to the Editor and Opinion Pieces
Thursday, Apr 12, 2007
By Michael Janigan, Executive Director and General Counsel, PIAC
A few weeks ago, Transport Canada and hundreds of airline passengers across Canada dodged another bullet with the cessation of regular domestic flights by Canjet Airlines. Unlike Jetsgo, which slunk off into financial oblivion without notice, leaving ticketed passengers in the lurch, Canjet arranged for an orderly departure from ...
Wednesday, Mar 23, 2005
Feds: Report to passenger service
Globe and Mail
Wednesday, March 23, 2005, p A21
Business failure in the Canadian airline industry rarely fails to produce marketplace bathos. In the Jetsgo meltdown, the insolvent airline has pointed fingers at its competitors, Nav Canada and the Competition Bureau, with hostile rejoinders by the blamed. The resulting ruckus about who knew what ...
Thursday, Oct 04, 2001
Opinion piece published in the Globe and Mail – copyright at bottom
The Sept. 11 slump is only one of Air Canada's burdens. Worse is a corporate culture that takes customers for granted, says consumer advocate Michael Janigan
By MICHAEL JANIGAN
Thursday, October 4, 2001 – Print Edition, Page A17
As wary Canadian air travelers inch their way past ticket agents and airport ...