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Wireless Code Gives Consumers Control

OTTAWA – The Public Interest Advocacy Centre (PIAC) today welcomed the Canadian Radio-television and Telecommunications Commission’s (CRTC) new “Wireless Code of Conduct”, saying the rules would benefit all wireless consumers coast to coast.

“The Wireless Code has rules to help wireless customers where it counts – the bottom line,” said John Lawford, Executive Director and General Counsel at PIAC. “It also makes it easier to switch companies because those costs are limited and are clear,” he added.

PIAC appeared before the CRTC, in association with the Consumers’ Association of Canada (CAC) and the Council of Senior Citizens’ Organizations of British Columbia (COSCO) to argue that Canada’s wireless industry needed basic consumer protection rules. The Wireless Code of Conduct will allow consumers to assert their rights with their wireless carrier and will be enforced by the Commissioner for Complaints for Telecommunications Services (CCTS) a free service founded to resolve consumer complaints with Canadian wireless companies.

Mr. Lawford noted that the Wireless Code provides more control for consumers over the data charges on their wireless bills, since the Code caps data overage fees at $50 a month and international data roaming fees at $100 a month, unless the consumer explicitly wishes to use more. “Canadians may finally now be freed of the worst of cellphone bill shock,” noted Lawford, “We hope that consumers will now be able to enjoy their wireless service fully and without fear.”

Link to the CRTC’s Wireless Code of Conduct:

Wireless Code of Conduct

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For more information:

John Lawford
Executive Director and General Counsel
Public Interest Advocacy Centre
ONE Nicholas Street, Suite 1204
Ottawa, Ontario
K1N 7B7
(613) 447-8125 (cellphone)
(613) 562-4002×25
(613) 562-0007 (Fax)
jlawford@piac.ca
http://www.piac.ca

Jonathan Bishop
Research and Parliamentary Analyst
Public Interest Advocacy Centre
ONE Nicholas Street, Suite 1204
Ottawa, Ontario
K1N 7B7
(613) 562-4002×23
(613) 562-0007 (Fax)
jlawford@piac.ca
http://www.piac.ca