Complaints
Process for the Nomination and Selection of Consumer Group Directors of the Commissioner for Complaints for Telecommunications Services (CCTS)
Friday, Mar 14, 2008(Veuillez cliquer ici pour lire la version française [pdf file: 0.03mb](Processus de mise en candidature et de sélection des directeurs du Commissaire aux plaintes relatives aux services de télécommunications (CPRST) nommés par les groupes de consommateurs) ) (English version in PDF [pdf file: 0.03mb](Process for the Nomination and Selection of Consumer Group Directors of the Commissioner for ...
Complaint about Telephone, Cellphone, or Internet Services?
Thursday, Jan 31, 2008If you have a problem with your telephone, cellphone, or Internet service and could not settle the problem with your telecommunications provider (TSP), you can complain to the Commissioner for Complaints for Telecommunications (CCTS). The CCTS will listen to your complaints fairly and settle them appropriately. Best of all, the CCTS is free for you. In order for the CCTS to accept your ...
Consumers Finally Have Somewhere to Complain about Telephone, Internet and Cellphone Service
Thursday, Dec 20, 2007Attention: News/Telecommunications editors FOR IMMEDIATE RELEASE: December 20, 2007 (OTTAWA) – The Public Interest Advocacy Centre today welcomed the Canadian Radio-television and Telecommunications Commission’s (CRTC) decision to create a Commissioner for Complaints for Telecommunications Services Inc. (the Agency) that will provide many consumers with a “one-stop shop” to bring their ...
Telecommunications: Consumers Need the Right Kind of Help
Tuesday, Jul 24, 2007Press Release FOR IMMEDIATE RELEASE Tuesday, July 24, 2007 Telecommunications: Consumers Need the Right Kind of Help OTTAWA –Canadian consumer groups today condemned a limited and hasty telecommunications industry ombudsman proposal and instead called on the Canadian Radio-television and Telecommunications Commission’s (CRTC) to hold an open, public process towards creating an independent ...
Re: Order Requiring the Canadian Radio-television and Telecommunications Commission to report to the Governor in Council on Consumer Complaints
Friday, May 04, 2007May 4, 2007 VIA E-Pass, E-mail and Mail Mr. Konrad von Finckenstein Chairman Canadian Radio-television and Telecommunications Commission Ottawa, ON K1A 0N2 Dear Mr. von Finckenstein: Re: Order Requiring the Canadian Radio-television and Telecommunications Commission to report to the Governor in Council on Consumer Complaints – P.C. 2007- 0533 The Public Interest Advocacy ...
TELECOMMUNICATIONS OMBUDSMAN FOR CANADA
Wednesday, Mar 28, 2007With the advent of competition in telecommunications in Canada, many aspects of the regulatory framework are evolving. As existing services become unregulated, and new services are never regulated at all, new consumer issues arise. For a regulated service, if customers cannot satisfactorily resolve a dispute with a service provider, there is recourse to the regulatory agency. For an unregulated ...