Friday, Mar 14, 2008
(Veuillez cliquer ici pour lire la version française [pdf file: 0.03mb](Processus de mise en candidature et de sélection des directeurs du Commissaire aux plaintes relatives aux services de télécommunications (CPRST) nommés par les groupes de consommateurs) )
(English version in PDF [pdf file: 0.03mb](Process for the Nomination and Selection of Consumer Group Directors of the ...
Thursday, Jan 31, 2008
If you have a problem with your telephone, cellphone, or Internet service and could not settle the problem with your telecommunications provider (TSP), you can complain to the Commissioner for Complaints for Telecommunications (CCTS). The CCTS will listen to your complaints fairly and settle them appropriately. Best of all, the CCTS is free for you.
In order for the CCTS to accept your ...
Thursday, Dec 20, 2007
Attention: News/Telecommunications editors
FOR IMMEDIATE RELEASE: December 20, 2007
(OTTAWA) – The Public Interest Advocacy Centre today welcomed the Canadian Radio-television and Telecommunications Commission’s (CRTC) decision to create a Commissioner for Complaints for Telecommunications Services Inc. (the Agency) that will provide many consumers with a “one-stop shop” to bring their ...
Tuesday, Jul 24, 2007
FOR IMMEDIATE RELEASE
Tuesday, July 24, 2007
Telecommunications: Consumers Need the Right Kind of Help
OTTAWA –Canadian consumer groups today condemned a limited and hasty telecommunications industry ombudsman proposal and instead called on the Canadian Radio-television and Telecommunications Commission’s (CRTC) to hold an open, public process towards creating an ...
Friday, May 04, 2007
May 4, 2007
VIA E-Pass, E-mail and Mail
Mr. Konrad von Finckenstein
Canadian Radio-television and
Dear Mr. von Finckenstein:
Re: Order Requiring the Canadian Radio-television and Telecommunications Commission to report to the Governor in Council on Consumer Complaints – P.C. 2007- 0533
The Public Interest Advocacy ...
Wednesday, Mar 28, 2007
With the advent of competition in telecommunications in Canada, many aspects of the regulatory framework are evolving. As existing services become unregulated, and new services are never regulated at all, new consumer issues arise. For a regulated service, if customers cannot satisfactorily resolve a dispute with a service provider, there is recourse to the regulatory agency. For an unregulated ...