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Telecom Topic Archive

• Telecom
  • PIAC comments on the telecommunications foreign ownership provisions in the budget
  • Consumer groups call for better telecommunications services for all Canadians
  • PIAC says government issues contradictory broadband and wireless (Globalive) decisions
  • Canadian Consumers Need More Net Neutrality
  • Review of Globalive Wireless Management Corp. under the Canadian ownership and control regime
  • CRTC’s Net Neutrality Decision Rubber Stamps ISPs’ Throttling
  • Deferral Accounts: Supreme Court decision shows need of legislative reform
  • Tell the CRTC What YOU Think About Net Neutrality
  • National Do Not Call List—Making It Work Better For You
  • National Do Not Call List-How to Make it Work For You
  • PIAC Welcomes Do Not Call List, Urges Consumers to Sign Up
  • Major Parties Asked to Support Consumer Rights in Telecommunications
  • Supreme Court of Canada grants leave to appeal CRTC “deferral acounts” decision
  • New text messaging charges criticized by consumer groups
  • The Big Grab and How to Fight It
  • Wireless
    • Inappropriateness of Spectrum Auctioning in a Canadian Context
    • Mobile Commerce: Making it Work for Canadians
    • Mobile Number Portability: Moving with the Times
    • Proposed Acquisition by TELUS Mobility of Microcell
    • Wireless Number Portability Promises Should Be Kept
  • Telephone Service
    • A Comparative Analysis of Residential Telephone Service: 1992-2002
      • Press Release
      • Executive Summary
    • Basic Telephone Service in the Information Age: A Consumer Perspective
    • Consumers cheer cap on local phone rates
    • Declaration of telecommunications principles in the public interest of all Canadians
      • Background: Declaration of telecommunications principles
    • Eliminating Phonelessness in Canada: Possible Approaches Second Edition
    • Eliminating Phonelessness in Canada: Possible Approaches Second Edition
    • Media Release: CRTC Abandons Canadian Telephone Customers to Phone Companies’ Price Hikes
    • PIAC and Telephone Companies Work to Ensure Consumers are Aware of Toll Rates
    • Telco “Discount” toll plans no discount for many consumers
    • TELUS $2.95 Long Distance Access Charge Defeated
    • Why Phone Service is Deteriorating for Most Consumers
  • CRTC Proceedings and Decisions
    • AT&T Petition re: CRTC Price Cap Decision
      • Consumer Group Comments on AT&T Petition re: CRTC Price Cap Decision
      • Consumer Groups Additional Comments on AT&T Petition
    • Bell overcharging for party-line rental phone sets
      • PIAC Reply to Bell’s Comments
    • Comments to CRTC on Affiliate Data Sharing
      • Reply Comments to CRTC on Affiliate Data Sharing
    • Comments to CRTC on Reverse Directory Services
      • Initial comments
      • Reply comments
    • Consumer groups call for telemarketing controls
    • Consumer Groups comments on telco “winback” activities
      • Initial comments
      • Reply comments
    • Consumer Groups demand monthly bill detail by Bell and Aliant
      • Supplementary comments
    • Consumer Groups given leave to appeal CRTC $650 million Deferral Account Decision
      • UPDATE: Consumer Groups File Notice of Appeal of CRTC Deferral Accounts Decision
    • Consumer Groups make proposals for 900 service rules
    • Consumer Groups Petition Cabinet to Reverse Payphone Price Hike
    • Consumer Groups' submissions to CRTC on Payphone Access
      • Cover Submission
      • Executive Summary of Argument
    • CRTC Price Cap Review
      • Expert Evidence filed by Consumer Groups
      • Final Argument filed by Consumer Groups
        • Consumer Groups call for end to local phone rate increases
        • Opening Statement of consumer groups
        • Oral Argument of consumer groups
    • CRTC Proceeding on Telecom Consumer Bill of Rights
      • Consumer Groups Initial Submission
      • Initial proposed Bill of Rights
      • PIAC Media Release: Consumer Bill of Rights Needs Enforcement
    • CRTC Says You Can Keep Your VoIP Number
    • CRTC Tells Canada’s Telephone Companies To Stop Disconnecting Paying Customers
    • Directory Assistance Appeal
    • Media Release: CRTC DECISION ON VoIP GOOD FOR CONSUMERS
    • Modem Hijacking: The CRTC Must Act
    • PIAC application to CRTC for disclosure by telcos of long distance rates
      • PIAC Reply Comments
    • PIAC Media Release CRTC Local Forbearance Decision
    • PIAC Media Release: Minister’s Proposed Directive to CRTC is One-Sided and Beyond his Powers: PIAC
    • PIAC opposes disconnection of local phone service for non-payment of toll charges
    • PIAC: CRTC Deferral Accounts Decision: Telephone customers lose
  • Do Not Call List and Telemarketing
    • Do Not Call List Rules to Protect Consumers
    • Do Not Call Registry (Bill C-37); PIAC submission to the Senate Standing Committee
    • National Do Not Call List—Get on the List!
  • Internet and Broadband
    • BAD LUCK FOR CONSUMERS: SUPREME COURT LEAVES ONLINE CONSUMERS TO FEND FOR THEMSELVES
    • Canadians Want Increased Consumer Protection For Internet Services
    • Letter to Minister of Industry Regarding Extension of Broadband Access to Rural and Remote Areas of Canada and Deferral Accounts
    • PIAC participates in National Broadband Task Force
    • SHOULD CONSUMERS TRUST TRUSTED COMPUTING?
  • Deregulation and Competition
    • A Consumer Advocate’s View of the Experience with Telecommunications
    • Can the Competitive Model of Telecommunications Deliver the Goods?
    • Consumer Charter for A Connected Canada
    • Consumer Groups Oppose Bernier Plan to Deregulate Local Telephone Service
    • Consumers Question Need for Minister’s Direction to CRTC
    • Deregulation of Telecommunications - Speaking Notes Michael Janigan Executive Director and General Counsel Public Interest Advocacy Centre February 26, 2007
    • IN THE MATTER OF a proposed Order under Section 8 of the Telecommunications Act – Policy Direction to the Canadian Radio-television and Telecommunications Commission - Speaking Notes Michael Janigan Executive Director and General Counsel Public Inter
    • PIAC Comments Regarding Local Telephone Deregulation Coming
    • PIAC slams BCE-Telus merger proposal
    • PIAC: Don’t hold your breath waiting for lower phone bills
    • PIAC: Local Telephone Customers Will Pay the Price for Deregulation
    • PIAC: POLLARA Survey Shows Phone Company Deregulation Plans Unpopular with Canadians
    • Presentation to the Standing Committee on Industry on Bill C-17
    • Residential Consumers and the Transition to Competition in the Long Distance Market
    • The End of (Traditional) Regulation?
  • Complaints
    • Complaint about Telephone, Cellphone, or Internet Services?
    • Consumers Finally Have Somewhere to Complain about Telephone, Internet and Cellphone Service
    • Process for the Nomination and Selection of Consumer Group Directors of the Commissioner for Complaints for Telecommunications Services (CCTS)
    • Re: Order Requiring the Canadian Radio-television and Telecommunications Commission to report to the Governor in Council on Consumer Complaints
    • TELECOMMUNICATIONS OMBUDSMAN FOR CANADA
    • Telecommunications: Consumers Need the Right Kind of Help
  • PIAC Reports
  • PIAC Media Releases
  • Other PIAC Documents
  • Links