OTTAWA – 24 February 2022 – Today the Public Interest Advocacy Centre (PIAC) joined leading Canadian consumer groups in an Open Letter to Finance Minister and Deputy Prime Minister, Chrystia Freeland, requesting the Minister designate the Ombudsman for Banking Services and Investments (OBSI) as Canada’s only consumer banking complaints Ombuds service. “We have been asking […]

In 2014, PIAC submitted an analysis to Finance Canada calling for a comprehensive financial consumer code, as well as the establishment of an ombudsman to address consumer complaints arising under a financial consumer code. We suggested the present Ombudsman for Banking Services and Investments (OBSI) could perform the day-to-day intake of complaints based on the […]