The Public Interest Advocacy Centre

PIAC is a non-profit organization and charity that provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services. Please consider making a tax deductible donation.

• About Us
  • Accessibility Statement
  • PIAC Toronto Counsel
  • PIAC Annual Dinner to feature guest speaker Jean-Pierre Blais, Chairman, CRTC
  • Donate
  • PIAC OCA Project Team
  • Project Team
  • Book Launch: Howard Pawley, Keep True: A Life in Politics
  • Management and Personnel Changes at the Public Interest Advocacy Centre
  • Public Interest Advocacy Centre Annual Dinner: CRTC Chairman Blais Speaks on the Public Interest
  • PIAC Articling Position 2014-15 - Call for Applications
  • Contact PIAC
  • Board of Directors
  • Members
  • 25 Years Representing the Public Interest
  • Lawyers and Staff
  • Privacy Policy
  • Legal Statement

• Consumer Protection
  • Electronic Commerce
    • Documents 2004
      • Regulation of Internet Services
        • Consumer Issues with Internet Service: Is Industry Self-Regulation Working?
        • Media Release
      • Spam
    • Documents 2003
      • Consumers International statement to World Summit on the Information Society
      • PIAC Comments on Spam
    • Documents 2002
      • Comments on proposed rules for jurisdiction in cross-border transactions
      • Comments on use of charge-backs as a form of consumer protection
    • Documents 2001
      • Comments on Competition Bureau’s Draft Internet Advertising Guidelines
      • Comments on the CMC draft Template for Internet Sales Contract Harmonization
      • Comments on the Hague Convention on Jurisdiction
      • Survey and Report by Consumers International
    • Documents 2000
      • Comments on Building Trust and Confidence in e-commerce
      • Comparative Analysis of BBBOnline Draft Code
      • Digital Authentication and Consumers' Privacy
      • Electronic Authentication: An Element of Canada’s Trust Agenda
      • Letter Re: Uniform Electronic Commerce Act and Consumer Protection
      • PIAC Submission to Senate Committee, on Privacy and Security on the Internet
    • Documents 1999
      • Achieving Universal Access to the Internet: An Impossible Dream?
      • Consumer Protection after the OECD Guidelines
      • Improving Internet Access: The Canadian Approach
    • Documents 1998
      • Achieving Universal Access to the Information Highway
      • Consumers Call for Legislated Protections
      • Letter to Ministers
      • Lettre aux Ministres
      • Protecting Personal Information on the Internet: The Canadian Approach
      • The Summit on Electronic Commerce
    • Mandatory Arbitration and Consumer Contracts
  • Cable TV and Broadcasting
    • A helping hand for cable customers
    • Amendment to the Broadcasting Act
      • Sheila Finestone’s remarks in the Senate
    • Consumers Finally to Get a Say in Some Basic Cable TV Prices
    • Media Release (AOL TIME WARNER MERGER)
      • Letter to the Minister re: AOL TIME WARNER merger
    • National Broadband Task Force
    • Negative Option Marketing
  • General Advocacy
    • A Garland For Consumers: Will The Garland Case Provide Safeguards For Vulnerable Consumers?
    • Consumers Council of Canada seeks input from Canadians
    • Corporate Retaliation Against Consumers
    • Grants and Contributions Program Budget
    • Ontario Consumer Protection Act, 2002 and draft regulations
    • Ontario Consumer Protection Law Reform
    • PIAC study seeks public input
    • Smart Regulation Will Need Public Input To Succeed
    • THE USE OF ADMINISTRATIVE MONETARY PENALTIES IN CONSUMER PROTECTION
    • Treatment of Efficiencies in the Competition Act
  • PIAC Reports
  • PIAC Media Releases
    • PIAC Wants Canadian Broadcasting to Serve the Consumer Not the Distributors
  • Other PIAC Documents
  • Proposed amendments to the Competition Act represent a fairly balanced take on necessary refinements
  • Consumers ask Minister to fix local TV and expensive basic cable-satellite service
  • New Consumer Services Ministry Hailed by Consumer Group
  • Report Concludes Consumer Protection Usually Better in Europe
  • The Consumer Perspective of Trade & Commerce Powers: PIAC report
  • Curb those extra fees: PIAC report calls for consumer protection legislation
  • Consumer groups call on Minister Moore to “put consumers first” in the war over cable fees
  • PIAC opposes amendments to consumer product safety bill (C-6)
  • PIAC Calls for Attention to TV Switch to Digital Over the Air
  • Consumers' Gains in Copyright Bill Can be Taken Away by Media Companies : La Loi sur le droit d’auteur
  • PIAC Comments on Potential Strategic Litigation Against Public Participation Legislation in Ontario
  • Whitelisting for cyber security: What it means for consumers
  • PIAC calls for a halt to Bell’s rebate hustle
  • PIAC general counsel to address the sad state of Canadian consumer protection: March 2, Carleton University
  • PIAC Calls for Changes to Competition Bureau Merger Guidelines
  • PIAC says Vertical Integration Protections Must Extend to Consumers
  • PIAC Applauds Appointment of Consumer Services Minister in Ontario
  • Consumers need more comprehensive protection for returns of online purchases
  • Consumers should be wary of risks in virtual worlds
  • Diverse Coalition forms in response to Bell’s proposed acquisition of Astral Media
  • The public demands the CRTC stop Bell’s takeover of Astral Media
  • PIAC Marks World Consumer Rights Day
  • Media Advisory: PIAC to represent consumers during CRTC hearing on mandatory distribution of television services
  • Consumers Ask CRTC to Keep Basic Television Affordable - Few Services Deserving of Mandatory Distribution on Basic Television Service
  • Consumers Ask the CRTC to Deny Bell-Astral’s Second Proposed Transaction

• Energy
  • Regulation bogeyman not driving up electricity costs
  • PIAC asks Hon. Brad Duguid to reconsider Ontario energy rate hike decision
  • Ontario Energy Board Stakeholder Conference this week to tackle request for big rate increases
  • Ontario Natural Gas Customers to Pay $100 Million More Annually to Texas-based Owner of Union Gas
  • Restructuring and Competition
    • Deregulation of the Canadian Natural Gas Market
    • Media Release: Union Gas Gobbles Up Ontario Storage Competitors
    • New Increased Ontario Electricity Rates - A Symptom not a Solution
    • Ontario Electricity Restructuring
    • Presentation to the Standing Committee on Resources Development
    • Standard Offer By Utilities: Making Competition Work For All
    • Utility Shopping: Are Consumers Ready?
  • Billion Dollar Giveaway
    • Media Release: Consumer Groups appeal Ontario Energy Board¹s Billion Dollar Giveaway
    • Media Release: Ontario Gas Customers Slam Billion Dollar Giveaway to Texas–Based Energy Corporation
  • Environmental Concerns
    • Letting Everyone Help: Removing Barriers to Consumer Participation In Energy Conservation
    • Where Should the Green Choices Be Made
  • Low-Income Concerns
    • Keeping the Lights On: Maintaining Universal Access to Electricity
    • PIAC submission on security deposits
    • Utility Reconnection Services
  • PIAC Reports
  • PIAC Media Releases
  • Other PIAC Documents
  • Links

• Financial Services
  • Consumers Group Calls for Increased Accountability from Financial Planners
  • Competing Banking Ombudsmen Bad for Financial Consumers
  • Final Betrayal: Finance Minister’s Multiple Banking ADR Decision Harms Consumers
  • Financial Consumers Betrayed by Finance Minister’s OBSI Decision
  • PIAC Letter to Minister of Finance re: Toronto Dominion’s Withdrawal from the Ombudsman for Banking Services and Investments
  • Objection to the proposed incorporation of Rogers Communications Inc. to carry on the business of banking in Canada
  • An open letter to the G20 finance ministers and G20 leaders from Consumers International
  • PIAC Comments on the OBSI Consultation Paper Suitability and Loss Assessment Process
  • Consumers need more comprehensive protection against late payment penalties
  • Worldwide consumer organisations sign open letter to G20 calling for financial protection for “real people”
  • G20 Summit Seoul: PIAC asks PM to support protection measures for consumers of financial products
  • All along the watchtower: seeking the future of Canada’s payments system
  • Saskatchewan Payday Loan Rate Among Nation’s Highest; Will Hurt Most Vulnerable Consumers in Economic Downturn
  • Consumers Left Out in the Code
  • Regulate Financial Planners in the Public Interest
  • New PIAC Report Studies Importance of Credit Cards to Canadians
  • Proposed Ontario Payday Loan Rate Astronomically High
  • Are You Sure You Want to Continue? Consumer Authentication at the Crossroads
  • Consumer Group Report Reveals High-interest Borrowing Pitfalls
  • Credit Counselling: A Way Forward
  • Credit Reporting
    • Credit Reporting: How Are Consumers Faring?
  • Identity Theft
    • Canadian Consumer Initiative Identity Theft Policy Position
    • Identity Theft as a Justification for a National Identity Card
    • Identity Theft Insurance – Miserly Upon Misery
    • Identity Theft News and Links
    • Identity Theft: The Need for Better Consumer Protection
      • PIAC RELEASES REPORT ON IDENTITY THEFT
  • Payday Lending
    • Consumer Measures Committee
    • Fringe Lending and “Alternative Banking”?
    • Payday Lender Responds to PIAC Report
    • Pragmatic Solutions to Payday Lending: Regulating Fringe Lending and “Alternative Banking"
  • Banking
    • PIAC comments on Ontario proposals for mutual fund disclosures
      • Link to proposals
    • Speaking Notes on Bill C-38
    • “White-label” ATMs
    • Advocis/POLLARA Report on Canadian’s Views of Banks and Life and Health Insurance
    • Automatic Teller fees
      • Say NO to ATM Convenience Fees!
        • Letter re ATM fees
    • Bank Mergers and the Public Interest
    • Bank Mergers Flash Presentation
    • Canadians Attitudes to Financial Services
    • CBA Research Report on Banks and Insurance: Canadian Attitudes toward Access to Insurance Information and Obligation to Purchase
    • Comments on Bill C-38
    • Comments regarding the creation of a new framework for electronic fund transfers in Canada
    • Consumers Benefit Through New Federal Banking Policies and Regulation
    • Financial Service Sector Reform
    • Future of the Canadian Financial Services Sector
      • Presentation
    • Government Must Go Further with Reform of Income Trusts Consumer Group Concludes
    • Negative Option Marketing
    • PIAC Applauds New Financial Sector Legislation
    • Rural Bank Branch Closures
    • Submission to the Standing Committee on Finance
    • Time to cut up your debit card?
  • Links
  • PIAC Reports
  • PIAC Media Releases
  • Other PIAC Documents

• Privacy
  • PIAC Comments on the Draft Regulations to the Canadian Anti-Spam Legislation (CASL)
  • PIAC Complaint Upheld: Privacy Commissioner Finds Social Network Must Respect Teen Privacy
  • Lawful Access Legislation Lacks Safeguards
  • (Un)Lawful Access Legislation – Ottawa Public Forum
  • Change data breach bill to notify more consumers, New PIAC report
  • Consumers Anonymous? The Privacy Risks of De-Identified and Aggregated Consumer Data
  • PIAC Report: Can We CAN SPAM in Canada?
  • PIAC Comments to Privacy Commissioner of Canada on Cloud Computing
  • PIAC Comments to Privacy Commissioner of Canada on Behavioural Targeting
  • PIAC files Privacy Complaint Against Nexopia
  • Tracking Consumers Online – Behavioural Targeted Advertising and a “Do Not Track List” in Canada
  • Children’s Privacy Threatened by Play Websites and Social Networking
  • Data Breach Notification Proposal is Carte Blanche for Business Data Spills
  • Personal Information Protection and Electronic Documents Act (PIPEDA)
    • Bill C-54: The Government Moves to Protect Privacy in the Private Sector
    • Letter to Minister Anne McLellan regarding the Privacy Act review
    • Privacy in Canada: A Public Interest Perspective
    • Personal Information Protection and Electronic Documents Act
    • PIAC comments on CSA Privacy Code
    • PIAC Criticizes Industry Canada’s Privacy Comments
    • Report: Consumer Privacy Under PIPEDA: How Are We Doing?
  • Other Privacy Law in Canada
    • A Consultation Paper: Proposed Ontario Privacy Act
    • Consumer Privacy Implications of Bill C-22
    • PIAC Submission to Ontario government re: proposed privacy legislation
    • Protection of Personal Health Information
  • Privacy Commissioner of Canada
    • Complaint to Privacy Commissioner
      • Commissioner’s Findings
        • Bank of Nova Scotia
        • Bell Canada
        • Bell Express Vu
        • Bell Mobility
        • Bell Nexxia
        • Hudson’s Bay Company
        • Loyalty Management Group Canada Inc
        • MBNA Canada Bank
      • Inadequate approaches to opt-out consent
      • PIAC News Release
    • Consumer Reporting Practices
    • Letter to Privacy Commissioner of Canada
    • Privacy Commissioner Response to PIAC Proposal
    • Revised Letter Findings
      • Bell ExpressVu Complaint
      • Bell Mobility Complaint
      • PIAC Response to Revised Complaint Findings
      • Privacy Commissioner Response to PIAC Response
  • Identity Theft
  • Reverse Directory Services
    • Comments to CRTC on Reverse Directory Services
      • Initial comments
      • Reply comments
  • Lawful Access
    • Fed.Gov.Cybercrime and Lawful Access Proposals
    • PIAC Comments on “Customer Name and Address Information Consultation”
  • Spyware
    • PIAC REPORT: Spyware: Looking Out for Consumers
  • Marketing
    • Consumer advocates cheer privacy finding re: Aeroplan
    • Survey of Canadians views (Direct Marketing)
      • COMMUNIQUÉ DE PRESSE
      • Conclusions en français
      • Conclusions in English
      • News Release
      • Résultats en français
      • Survey Results in English
    • Telemarketing Irks Canadians
  • National Identity Cards and Biometrics
    • PIAC REPORT: National Identity Cards, Biometrics and the Consumer: Displacing the Personal from the Person
  • Radio Frequency Identification
    • Radio Frequency Identification (RFID) and Privacy: Shopping into Surveillance
  • PIAC Reports
  • PIAC Media Releases
  • Other PIAC Documents

• Surveys
  • Year: 2006
    • February
      • CRTC Deferral Account: What Consumers Want

• Telecom
  • TELUS Buying Mobilicity Bad for Consumers
  • Bell-Astral 2 Hearing - Day 5
  • Bell-Astral 2 Hearing - Day 4
  • Bell-Astral 2 Hearing - Day 3
  • Bell-Astral 2 Hearing - Day 2
  • Bell-Astral 2 Hearing - Day 1
  • PIAC to represent consumers during CRTC hearing on the proposed acquisition of Astral Media Inc. by Bell Canada
  • Wireless Competition Vanishing After Latest Spectrum Deal
  • Consumer and Public Interest Groups Still Oppose Bell-Astral Merger
  • Spectrum Announcements Do Not Address Real Problem
  • CRTC Wireless Code Hearing PIAC Summary – Day Five (February 15, 2013)
  • Wireless Code Hearing PIAC Summary – Day Four (February 14, 2013)
  • Wireless Code Hearing PIAC Summary – Day Three (February 13, 2013)
  • Wireless Code Hearing PIAC Summary – Day Two (February 12, 2013)
  • Wireless Code Hearing PIAC Summary – Day One (February 11, 2013)
  • Wireless Code Hearing Provides Hope for A Fairer Wireless Market for Consumers
  • MEDIA ADVISORY, PIAC TO APPEAR BEFORE CRTC ON WIRELESS CODE
  • Spectrum Auctions Need Measures to Promote Competition and Public Interest Uses
  • Consumer Concerns Addressed in CRTC Draft Wireless Code
  • Canadian Consumers Need Better Disclosure About Internet Speed and Performance Claims
  • Minister Asked to Intervene in Shaw-Rogers Spectrum Deal
  • Part 1 Application, directed to Bell Canada and WiMacTel Inc., “Regarding Billing Of Calls Placed From Bell Canada Payphones Which Contravene The Telecommunications Act And Are Inconsistent With Directives Issued By The Commission”
  • Canadian Consumers Expect Better Protections for International Roaming Fees
  • Wireless Code Can Empower Consumers
  • Have EVEN MORE say on Cellphones! Comment on the CRTC’s Wireless Code - UPDATE: CRTC Online Consultation Now Open!
  • CCTS Report Shows Need for Wireless Code
  • Media Advisory: Bell plays hardball with Canadians, asks Cabinet to change broadcasting rules after public interest decision
  • CONSUMERS APPLAUD CRTC DENIAL OF BELL’S BID FOR ASTRAL
  • BCE-Astral, Consumers ready for the CRTC decision today
  • CRTC Wireless Code Hearing Good News for Consumers
  • Media Release PIAC Applauds Competition Bureau Lawsuit for Premium Text Messages
  • Consumer and Public Interest Groups Oppose Bell-Astral Merger
  • PIAC welcomes Ontario cellphone consumer protection bill
  • Spectrum Auction, Strengthening of wireless competition is no sure thing
  • Please give us your two cents worth about payphones . . .
  • Spectrum Auction Caps Would Mean Wireless Competition Abandoned by Government
  • Northwestel regulatory framework decision is a “New Deal for the North”
  • Consumers to Benefit from Sustainable Competition in Internet At Last
  • Leading Canadian Consumer Groups Alarmed by Dramatic Increase in Wireless Complaints, le gouvernement doit agir
  • Consumers Need Better Safeguards for Mobile Premium Services
  • Use spectrum auction to further competition
  • No Rural Broadband Fund for Canada
  • PIAC comment: Framework for the 700 MHz Band and Aspects Related to Commercial Mobile Spectrum
  • Mobile Text Messages
  • PIAC submission to the Manitoba Wireless Consultation calls for a principled basis for segregation
  • Regulate telecommunications by results not promises consumer group says
  • PIAC calls CRTC deferral accounts decision a reasonable conclusion to a flawed regulatory adventure
  • PIAC applauds CRTC decision to allow competitors access to important broadband facilities
  • Is Broadband Basic Service
  • Comments of the Public Interest Advocacy Centre associated with Industry Canada consultation on foreign ownership rules in telecommunications
  • PIAC Submission to the Government Consultation on A Digital Economy Strategy for Canada
  • Bell Canada Touch-Tone Overcharge Reversed
  • PIAC comments on the telecommunications foreign ownership provisions in the budget
  • Consumer groups call for better telecommunications services for all Canadians
  • PIAC says government issues contradictory broadband and wireless (Globalive) decisions
  • Canadian Consumers Need More Net Neutrality
  • Review of Globalive Wireless Management Corp. under the Canadian ownership and control regime
  • CRTC’s Net Neutrality Decision Rubber Stamps ISPs’ Throttling
  • Deferral Accounts: Supreme Court decision shows need of legislative reform
  • Tell the CRTC What YOU Think About Net Neutrality
  • National Do Not Call List—Making It Work Better For You
  • National Do Not Call List-How to Make it Work For You
  • PIAC Welcomes Do Not Call List, Urges Consumers to Sign Up
  • Major Parties Asked to Support Consumer Rights in Telecommunications
  • Supreme Court of Canada grants leave to appeal CRTC “deferral acounts” decision
  • New text messaging charges criticized by consumer groups
  • The Big Grab and How to Fight It
  • Wireless
    • Inappropriateness of Spectrum Auctioning in a Canadian Context
    • Mobile Commerce: Making it Work for Canadians
    • Mobile Number Portability: Moving with the Times
    • Proposed Acquisition by TELUS Mobility of Microcell
    • Wireless Number Portability Promises Should Be Kept
  • Telephone Service
    • A Comparative Analysis of Residential Telephone Service: 1992-2002
      • Press Release
      • Executive Summary
    • Basic Telephone Service in the Information Age: A Consumer Perspective
    • Consumers cheer cap on local phone rates
    • Declaration of telecommunications principles in the public interest of all Canadians
      • Background: Declaration of telecommunications principles
    • Eliminating Phonelessness in Canada: Possible Approaches Second Edition
    • Eliminating Phonelessness in Canada: Possible Approaches Second Edition
    • Media Release: CRTC Abandons Canadian Telephone Customers to Phone Companies’ Price Hikes
    • PIAC and Telephone Companies Work to Ensure Consumers are Aware of Toll Rates
    • Telco “Discount” toll plans no discount for many consumers
    • TELUS $2.95 Long Distance Access Charge Defeated
    • Why Phone Service is Deteriorating for Most Consumers
  • CRTC Proceedings and Decisions
    • AT&T Petition re: CRTC Price Cap Decision
      • Consumer Group Comments on AT&T Petition re: CRTC Price Cap Decision
      • Consumer Groups Additional Comments on AT&T Petition
    • Bell overcharging for party-line rental phone sets
      • PIAC Reply to Bell’s Comments
    • Comments to CRTC on Affiliate Data Sharing
      • Reply Comments to CRTC on Affiliate Data Sharing
    • Comments to CRTC on Reverse Directory Services
      • Initial comments
      • Reply comments
    • Consumer groups call for telemarketing controls
    • Consumer Groups comments on telco “winback” activities
      • Initial comments
      • Reply comments
    • Consumer Groups demand monthly bill detail by Bell and Aliant
      • Supplementary comments
    • Consumer Groups given leave to appeal CRTC $650 million Deferral Account Decision
      • UPDATE: Consumer Groups File Notice of Appeal of CRTC Deferral Accounts Decision
    • Consumer Groups make proposals for 900 service rules
    • Consumer Groups Petition Cabinet to Reverse Payphone Price Hike
    • Consumer Groups' submissions to CRTC on Payphone Access
      • Cover Submission
      • Executive Summary of Argument
    • CRTC Price Cap Review
      • Expert Evidence filed by Consumer Groups
      • Final Argument filed by Consumer Groups
        • Consumer Groups call for end to local phone rate increases
        • Opening Statement of consumer groups
        • Oral Argument of consumer groups
    • CRTC Proceeding on Telecom Consumer Bill of Rights
      • Consumer Groups Initial Submission
      • Initial proposed Bill of Rights
      • PIAC Media Release: Consumer Bill of Rights Needs Enforcement
    • CRTC Says You Can Keep Your VoIP Number
    • CRTC Tells Canada’s Telephone Companies To Stop Disconnecting Paying Customers
    • Directory Assistance Appeal
    • Media Release: CRTC DECISION ON VoIP GOOD FOR CONSUMERS
    • Modem Hijacking: The CRTC Must Act
    • PIAC application to CRTC for disclosure by telcos of long distance rates
      • PIAC Reply Comments
    • PIAC Media Release CRTC Local Forbearance Decision
    • PIAC Media Release: Minister’s Proposed Directive to CRTC is One-Sided and Beyond his Powers: PIAC
    • PIAC opposes disconnection of local phone service for non-payment of toll charges
    • PIAC: CRTC Deferral Accounts Decision: Telephone customers lose
  • Do Not Call List and Telemarketing
    • Do Not Call List Rules to Protect Consumers
    • Do Not Call Registry (Bill C-37); PIAC submission to the Senate Standing Committee
    • National Do Not Call List—Get on the List!
  • Internet and Broadband
    • BAD LUCK FOR CONSUMERS: SUPREME COURT LEAVES ONLINE CONSUMERS TO FEND FOR THEMSELVES
    • Canadians Want Increased Consumer Protection For Internet Services
    • Letter to Minister of Industry Regarding Extension of Broadband Access to Rural and Remote Areas of Canada and Deferral Accounts
    • PIAC participates in National Broadband Task Force
    • SHOULD CONSUMERS TRUST TRUSTED COMPUTING?
  • Deregulation and Competition
    • A Consumer Advocate’s View of the Experience with Telecommunications
    • Can the Competitive Model of Telecommunications Deliver the Goods?
    • Consumer Charter for A Connected Canada
    • Consumer Groups Oppose Bernier Plan to Deregulate Local Telephone Service
    • Consumers Question Need for Minister’s Direction to CRTC
    • Deregulation of Telecommunications - Speaking Notes Michael Janigan Executive Director and General Counsel Public Interest Advocacy Centre February 26, 2007
    • IN THE MATTER OF a proposed Order under Section 8 of the Telecommunications Act – Policy Direction to the Canadian Radio-television and Telecommunications Commission - Speaking Notes Michael Janigan Executive Director and General Counsel Public Inter
    • PIAC Comments Regarding Local Telephone Deregulation Coming
    • PIAC slams BCE-Telus merger proposal
    • PIAC: Don’t hold your breath waiting for lower phone bills
    • PIAC: Local Telephone Customers Will Pay the Price for Deregulation
    • PIAC: POLLARA Survey Shows Phone Company Deregulation Plans Unpopular with Canadians
    • Presentation to the Standing Committee on Industry on Bill C-17
    • Residential Consumers and the Transition to Competition in the Long Distance Market
    • The End of (Traditional) Regulation?
  • Complaints
    • Complaint about Telephone, Cellphone, or Internet Services?
    • Consumers Finally Have Somewhere to Complain about Telephone, Internet and Cellphone Service
    • Process for the Nomination and Selection of Consumer Group Directors of the Commissioner for Complaints for Telecommunications Services (CCTS)
    • Re: Order Requiring the Canadian Radio-television and Telecommunications Commission to report to the Governor in Council on Consumer Complaints
    • TELECOMMUNICATIONS OMBUDSMAN FOR CANADA
    • Telecommunications: Consumers Need the Right Kind of Help
  • PIAC Reports
  • PIAC Media Releases
  • Other PIAC Documents
  • Links

• Transport
  • Airline fees, services, advertising and on-time performance
  • Transport Canada Finally Agrees to Implement All-in Pricing for Air Fares
  • Misleading Airline Advertising
    • Make airlines advertise the real price
    • PIAC and Option consommateurs call for end to misleading airline advertising.
    • Text of Press Conference
    • Travel Protection Initiative slams airline advertising decision
  • Canadian Association of Airline Passengers
    • Airline Passenger’s Bill of Rights
      • Airline Passenger Bill of Rights
      • Summary of Bill of Rights
    • CAAP Members and Links
    • House of Commons Committee on Transport
      • Speaking Notes before the Commitee
      • Speaking Notes Before the Committee November 22, 1999
      • Speaking Notes Before the Committee October 27, 1999
    • Remarks to the Ad Hoc Committee on Air Transportation (1999)
    • Sign Our Petition
  • Airline Market Restructuring
    • Permanent holding pattern for Canadian air travellers
    • The airline ticket pricing game
    • The Restructured Airline Market in Canada
    • Turbulence ahead for Canadian air travel
  • Letters to the Editor and Opinion Pieces
    • Airline at the Trough
    • Opinion Piece: Bill C-11 – A Unique Opportunity for Airline Passengers
    • Opinion: Feds: Report to passenger service
  • PIAC Reports
    • Links to PIAC Reports on Transport
    • The Life and Times of Airline Travel in Canada
  • PIAC Media Releases
    • Common Sense Protection in Light of Jetsgo Collapse
    • Consumer Groups Respond to Air Merger (1999)
    • Links to PIAC Media Releases on Transport
    • No consumer protection from misleading airline ads in C-11: PIAC
    • Travellers' Protection Initiative
  • Other PIAC Documents
    • Air Canada treats passengers shabbily, letter to Minister Collenette, 2001
    • Letter to the Minister of Transport
    • Links to other PIAC documents on Transport
    • Re: Consumer Protection Airline Passengers
    • Travellers’ Protection Initiative / Coalition pour la protection des voyageurs: Follow up letter to the Standing Committee on Transport and Communications Considering Bill C-11, an Act to amend the Canada Transportation Act and the Railway Safety Act

• Other
  • World Trade
    • Competiton Policy, Consumers and the Multi-Lateral Trading System
    • International Trade Negotiations (July 1999)
    • Presentation to the Committee on Foreign Affairs and International Trade
  • State Security
    • Consumer Privacy and State Security: Losing Our Balance
    • National Cyber Security Task Force
  • Newsletter Archive
    • April 1997, Vol.4 No.1
    • April 1998 Vol.5, No.1
    • April 2000, Vol.7, No.1
    • August 1997 Vol.4 No.2
    • August, 1999 Vol.6, No.2
    • December 1996, Vol.2, No.3
    • December 1997 Vol.4 No.3
    • December 1998 Vol.5 No.2
    • March 1996, Vol.2, No.1
    • May 1999 Vol.6, No.1
    • November, 1999 Vol.6, No.3
    • October 1998 Vol.5 No.2
    • September 1995, Vol.1, No.2
    • September 1996, Vol.2, No.2
    • September 2000, Vol.7, No.2
  • Public Interest News: March - June 2007
  • Public Interest News: July - November 2007
  • Public Interest News: December 2007 - September 2008
  • PIAC Annual Dinner Invitation November 14, 2008
  • Public Interest News: Sept. 2008 - Feb. 2009
  • Public Interest News: OEB acts / Second Life / Net throttling / Produits hypothécaires / Competition Bureau works / Competition Act amendments / Aviation safety / Big Brother
  • Public Interest News: Energy recovery fee / Canada: Land of payday loan opportunity / Flyers' rights / Energy marketers / Net throttling / Travel Industry Council of Ontario / Basic basic TV
  • Public Interest News: Globalive / Net throttling / 10 pillars of consumer protection / Quebec Consumer Protection Act / Ontario Consumer Services ministry
  • Volunteers Sought
  • Public Interest News: Interprovincial trade / Cell complaints / Cell rates / Belus: Probable fusion / TV fees up in September / Copyright Consultation / Merchant Processing Fees / La surtaxe de carburant
  • Public Interest News: Supreme Court decision today / Curb those extra fees / Basic telecom / La manière forte / Industry cell calculator / More TV fees / Trade deals: No texts
  • Public Interest News: Watchdog barks / Marketplace manners / L’Accord sur le commerce intérieur / Cellphone cost calculator / Surveillance rules
  • Public Interest News: Net throttling appeal / Recours collectif contre The Brick / The TV war / Credit cards beyond reach / Broadband expensive / Satisfy warrant or lose welfare
  • Public Interest News: Rogers regulation / Mauvais service chez Bell Canada / Is your teen on Nexopia / Credit cards / La loi 60 / Globalive / Net neutrality
  • Public Interest News: Spam, fees, privacy, basic tv / Airline bankruptcies / Price ceilings / Règles hypothécaires / Fair dealing / Leaking personal data / Touch-tone fee / Boissons gazeuses
  • Public Interest News: Google privacy / Behavioural-targeted marketing / Cloud computers / Les frais de transactions / 900,000 TVs
  • Public Interest News: Shaw’s Canwest / High-speed internet for everyone / Net wars / Net consent / Internet regulation / Aeroplan / Rogers Netflix
  • Public Interest News: $310 million for consumers / Hydro rate shocks / C-36 / Les cartes de crédit / SuperNet / SLAPP
  • Public Interest News: G20 consumer protection / Le taux de pauvreté / ROE Ontario utilities / Digital locks / Canadian Payments Association / Aug. 31, 2011 / Recall unsafe products
  • Public Interest News: Telcom complaints / Bell Canada rebate hustle / Whitelisting / Le courtage hypothécaire
  • Public Interest News: CRTC is not the villain / UBB / Endettement / Premium Text Messages Study / Anti-spam law / Class-action suits / Salubrité des aliments
  • Public Interest News: Cellphone bills / Les prêteurs / UBB retail-price maintenance / 25% set aside / Premium text messaging
  • Public Interest News, CRTC roadmap to the future, CRTC road map, Cette drogue qu'on appelle crédit, Quebec-style consumer protection
  • Public Interest News, Vertical integration, Reserve spectrum, Québec s'attaque au sur endettement
  • Public Interest News, Fees, Miss Grundy UBB, Une surabondance des écolabels, Facebook Skype
  • Public Interest News, anti-spam, ma limite de crédit, spectrum auctions, financial planners
  • PIAC mourns the passing of Nancy Riche
  • You’re invited: PIAC Dinner, November 18, Melanie Aitken, Commissioner of Competition
  • Public Interest Advocacy Centre News
  • Public Interest Advocacy Centre News

• Copyright
  • Canadian Consumer Groups Release Copyright White Paper
  • CANADIAN COPYRIGHT LAW: A Consumer White Paper
  • Civil Society Coalition Declines to Endorse OECD Communiqué on Principles for Internet Policy-Making; Urges OECD to Reject “Voluntary” Steps For Filtering and Blocking of Online Content
  • Digital copyright issues
  • Letter to Ministers of Industry and Heritage Regarding Copyright Policy
  • Media Release: Canadian Consumer Groups Call for Copyright Laws that Put Canada First
  • PIAC and CIPPIC Join International Civil Society Groups in Declining to Endorse OECD Principles on Internet Policy Making
  • Reform of the Copyright Act
  • Report: The Consumer’s View of Copyright
  • Response to the Interim Report on Copyright Reform