Consumer Protection

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World Consumer Rights Week Wrap-Up

Friday, March 17th, 2017
We hope that you've enjoyed the updates we've had over this week, and we hope that you'll consider joining us in September for the Consumers 150 event we announced in our Wednesday update. The issues we discussed in our posts this week, such as privacy and affordability, are cornerstones of PIAC's work over the last 40 years.

Canada Leads Fight Against Spam

Thursday, March 16th, 2017
Canadians benefit from some of the world’s strongest protections against spam. Canada’s Anti-Spam legislation generally keeps business from sending spam unless the recipient has provided express prior consent and can easily unsubscribe. This is the great Canadian innovation: trust consumers and citizens to control their privacy in the marketplace not marketers.

Canadian Consumer Groups Launch Consumers 150: The State of Canadian Consumers and Advocacy, September 19-20, 2017

Wednesday, March 15th, 2017
As part of World Consumer Rights Day, PIAC is pleased to announce Consumers 150: The State of Canadian Consumers and Advocacy, on September 19th and 20th, 2017. This two-day event in Ottawa during Canada’s 150th birthday will analyze a series of contemporary issues facing Canadian consumers. Consumers 150 will also facilitate a discussion of how to meet present and future challenges associated with consumer advocacy in Canada.

World Consumer Rights Day 2017: Building a Digital World Consumers Can Trust

Monday, March 13th, 2017
On Wednesday, March 15th, PIAC will be celebrating World Consumer Rights Day by joining a global campaign to build a #BetterDigitalWorld that promotes access, participation and innovation that is good for consumers, the economy and society.

Make a New Year’s Resolution: Take Advantage of Competition

Thursday, January 7th, 2016
This is an article produced by the Competition Bureau. We are hosting it for consumers and although PIAC was not involved in its writing, it offers great advice.

PIAC Welcomes New Ontario Law to Prevent Strategic Lawsuits

Friday, October 30th, 2015
PIAC noted passage of legislation in the province of Ontario to reinforce the rights of citizens to speak out on matters of public interest.

Agreement on Internal Trade Appears to Prevent, Not Eliminate, Trade Barriers

Thursday, July 30th, 2015
The Agreement on Internal Trade (AIT) dispute resolution mechanism has a closed consultation process, a lack of third-party oversight and uncertain applicability, according to a new Public Interest Advocacy Centre (PIAC) report. PIAC’s new report, entitled, “Dispute Resolution in the Agreement on Internal Trade: A Consumer Perspective,” concludes that a series of structural, jurisdictional and procedural amendments are required in order for the Agreement to meet its objectives – and serve the ultimate beneficiaries, Canadian consumers – in a more efficient manner.

Debt Collection Industry

Monday, March 30th, 2015
A new PIAC report examines the conduct of debt collection agencies in Canada and the impact on consumers. The report recommends a series of measures to provide enhanced protection for consumers, greater guidance for debt collection agencies, and suggested areas where government agencies can increase transparency and streamline debt collection regulations.

Country pricing studies good for consumers; will illuminate hidden costs to consumers

Tuesday, December 9th, 2014
Under the bill, the Competition Bureau will inquire into differences in markets and pricing between consumer goods available in Canada and those same goods and markets in the United States and abroad.

Publication d’un nouveau rapport rédigé par le CDIP : « Comment payer les violons : Une première pour les consommateurs canadiens quant aux frais additionnels pour recevoir une facture papier »

Wednesday, August 27th, 2014
« La majorité des consommateurs ont indiqué leur désaccord avec la facturation de frais supplémentaires pour recevoir une facture papier. La plupart des Canadiens estiment que l’envoi d’une facture par courrier sans devoir verser de frais supplémentaires fait partie du coût de faire des affaires que doit assumer l’entreprise, » constate Jonathan Bishop, analyste de la recherche au CDIP et l’auteur du rapport.
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