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OTTAWA – The Public Interest Advocacy Centre (PIAC) believes evidence in the 2015-2016 Annual Report of the Commissioner for Complaints for Telecommunications Services (CCTS) released today suggest some service providers continue employing practices that violate the spirit of the Wireless Code of Conduct, to the detriment of Canadian consumers.
These questionable practices include:
The Annual Report noted the full value of compensation received by customers under the CCTS was $3.44 million in 2015-2016. “The CCTS works, but only for those few Canadians who know it exists,” noted PIAC Research Analyst Jonathan Bishop. “Service providers are supposed to promote the CCTS, but it is open question how well this is done,” Bishop continued.
According the CCTS Public Awareness Plan, service providers are required to do the following:
PIAC encourages the CCTS to regularly assess its participants’ compliance with the promotional obligations. In March 2016, the Canadian Radio-television and Telecommunication Commission (CRTC) also urged the CCTS to collect this compliance information and publish the results on an annual basis.
For more information please contact:
Public Interest Advocacy Centre
ONE Nicholas Street, Suite 1204
Ottawa, ON K1N 7B7
(613) 562-4002 x25
(613) 447-8125 (cell)
Research & Parliamentary Analyst
Public Interest Advocacy Centre (PIAC)
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