Latest News

CRTC Protects Consumers from Discriminatory Differential Pricing Practices

Thursday, April 20th, 2017
The Public Interest Advocacy Centre today welcomed new rules generally prohibiting internet service providers from billing customers for data based on content. The new rules require that all data generally be billed at the same rate regardless of the type of data consumers access, effectively ending “differential pricing” or “zero-rating”.

CRTC asked to reconsider affordability subsidy

Wednesday, April 5th, 2017
The Public Interest Advocacy Centre (PIAC), ACORN Canada (ACORN) and National Pensioners Federation (NPF) today jointly filed an application to review and vary the Canadian Radio-television and Telecommunications Commission’s (CRTC) “Review of basic telecommunications” decision to reconsider a fund to ensure all Canadians, including lower-income Canadians, have equal access to broadband and other telecommunications services. “The CRTC missed a crucial opportunity to level the playing field so that all Canadians, regardless of their socio-economic status, can have access to the same standard of internet and telephone service that the CRTC said all must have”, said John Lawford, Executive Director and General Counsel at PIAC. “We must ask, therefore, on behalf of Canada’s least well-off, for the CRTC to use their mandate and authority to create an affordability fund.”

Canada Budget 2017: Low-Income Internet Support a “Cruel Joke”

Thursday, March 23rd, 2017
"This Budget is a cruel joke for low-income Canadians struggling to afford broadband internet for education, health, employment and other key services," said John Lawford, Executive Director and General Counsel of PIAC. "Acknowledging such a fundamental problem with a token amount and having the gall to call it an 'Affordable Access program' is insulting," he added.

World Consumer Rights Week Wrap-Up

Friday, March 17th, 2017
We hope that you've enjoyed the updates we've had over this week, and we hope that you'll consider joining us in September for the Consumers 150 event we announced in our Wednesday update. The issues we discussed in our posts this week, such as privacy and affordability, are cornerstones of PIAC's work over the last 40 years.

Canada Leads Fight Against Spam

Thursday, March 16th, 2017
Canadians benefit from some of the world’s strongest protections against spam. Canada’s Anti-Spam legislation generally keeps business from sending spam unless the recipient has provided express prior consent and can easily unsubscribe. This is the great Canadian innovation: trust consumers and citizens to control their privacy in the marketplace not marketers.

Canadian Consumer Groups Launch Consumers 150: The State of Canadian Consumers and Advocacy, September 19-20, 2017

Wednesday, March 15th, 2017
As part of World Consumer Rights Day, PIAC is pleased to announce Consumers 150: The State of Canadian Consumers and Advocacy, on September 19th and 20th, 2017. This two-day event in Ottawa during Canada’s 150th birthday will analyze a series of contemporary issues facing Canadian consumers. Consumers 150 will also facilitate a discussion of how to meet present and future challenges associated with consumer advocacy in Canada.

#WCRD2017: Building an Affordable Digital World For Everyone

Tuesday, March 14th, 2017
Tomorrow is World Consumer Rights Day 2017, Building a Digital World Consumers Can Trust. Organized by Consumers International, of which PIAC is a member, this year’s WCRD theme is consumer digital rights, including one of four key digital issues—“access and choice” to high-speed internet. Broadband access, however, is almost impossible to discuss without addressing the affordability of broadband internet. At PIAC, we ask, “How do we build a digital world that is affordable for everyone?”

World Consumer Rights Day 2017: Building a Digital World Consumers Can Trust

Monday, March 13th, 2017
On Wednesday, March 15th, PIAC will be celebrating World Consumer Rights Day by joining a global campaign to build a #BetterDigitalWorld that promotes access, participation and innovation that is good for consumers, the economy and society.

PIAC Participates in Parliamentary Review of PIPEDA

Friday, February 17th, 2017
On February 14, 2017, PIAC appeared before the House of Commons Standing Committee on Access to Information, Privacy and Ethics as part of a review of the Personal Information Protection and Electronic Documents Act (PIPEDA).

BCE -MTS merger approval by Competition Bureau experiments with Manitoba consumers: price increases, more consolidation expected

Wednesday, February 15th, 2017
The Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) reacted to a consent order filed with the Competition Tribunal today by The Commissioner of Competition, BCE Inc (Bell), and Xplornet Communications Inc. (Xplornet) permitting the acquisition of Manitoba Telecom Services Inc. (MTS) by BCE, subject to certain divestitures and conditions. “Manitoba consumers are the guinea pigs in this cellphone market experiment,” said John Lawford, Executive Director and General Counsel at PIAC.
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