Do you wonder who is looking out for consumers in Canada? The Public Interest Advocacy Centre (PIAC) seeks to advance the interests of individuals and groups who are generally un-represented or underrepresented in issues of major public concern. We champion those issues that involve the delivery of important public and utility services. The Centre seeks to ensure that the public interest is served, and not neglected, by decision makers in government and the private sector when decisions are made about consumer issues.
The Centre undertakes solid legal and research services on behalf of consumers. The Centre focuses primarily on consumer issues concerning telecommunications, energy, privacy, the information highway, electronic commerce, financial services, broadcasting, and competition law.
The Public Interest Advocacy Centre is a non-profit federally incorporated organisation. Founded in Ottawa in 1976, PIAC has been especially vigilant in compelling government and private corporations to administer programs or to conduct business in accordance with fairness and due process. PIAC has won many victories on this basis in the courts and tribunals and provides a strong consumer-based voice in the regulation of important public services and utilities.
PIAC has also provided Canadian policy makers with key research and has been engaged in advocacy on issues associated with fairness, financial consumer protection, and access to banking services. We also strive to ensure that trade agreements reflect consumer as well as business concerns. While some of the most important contributions PIAC now makes are outside of hearing or court rooms, PIAC clearly remains focused on ensuring that important public services are delivered for the benefit of all Canadians.
To learn more about PIAC’s activities and successes in representing the public interest, read our retrospective report titled “PIAC: 25 Years Representing the Public Interest”